Invoca
InvocaReviews from AWS customer
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Excellent customer service
What do you like best about the product?
My account manager is fantastic, and the customer service really makes integrating the products into our business processes seamless. This was really a very high selling point for me when searching for a solution and helped guide our final decision versus other competitors.
What do you dislike about the product?
The transcriptions really need to be improved. Especially for my business, we are a niche industry with lots of industry specific language, and our customer base is from several different regions, so transcriptions are often inaccurate and leave a lot to be desired.
What problems is the product solving and how is that benefiting you?
For decades, we had no way of knowing exactly how customers were finding us, spending hundreds of thousands on print ads and not being able to faithfully measure their impact and effectiveness. Inbound call tracking with Dialogtech changed that.
Recommendations to others considering the product:
I considered several other solutions, and Dialogtech was able to compete with anyone based on price alone, and their customer service put them over the top.
Great product that digitizes analog outcomes and makes them actionable.
What do you like best about the product?
We have finally moved beyond just making our phone ring and hoping that a call over a certain length was a sales call. Now we not only know if the call was a sales call or not but where they came from and what they did to replicate and increase sales call volume and eliminate wasted time and money.
What do you dislike about the product?
Different parts of the system do not tie together as easily as they should. Feels like different teams created them.
What problems is the product solving and how is that benefiting you?
We've improved the customer experience by dynamically routing calls to the best option for the customer.
We've increased conversion rates from calls over 20% by getting insights into where calls are not being answered.
We've increased conversion rates on our site and advertising by knowing what pages/ads drive sales calls vs non sales calls.
We've increased conversion rates from calls over 20% by getting insights into where calls are not being answered.
We've increased conversion rates on our site and advertising by knowing what pages/ads drive sales calls vs non sales calls.
Simple to use once you learn where to find what you're looking for
What do you like best about the product?
It is very easy to obtain a trackable number for a campaign and the reporting is very simple and get you what you need to know without all the clutter.
What do you dislike about the product?
It is difficult to find things because either the item you are looking for has moved or it was renamed and no notice was given.
What problems is the product solving and how is that benefiting you?
We are able to accurately determine which campaigns drive more call traffic. Because of this, we have been able to zone in on the campaigns that have driven the most traffic and therefore more business.
Recommendations to others considering the product:
Take the time to learn where things are located and don't be afraid to reach out for help. The team is great and very helpful.
Great customer service + ability to pivot
What do you like best about the product?
The part I like about DT most is the willingness to try new things, and do custom work. DT does not limit customers to its platform but is willing to work with them to try new things. DT also provides excellent account service/support and is quick to respond and troubleshoot.
What do you dislike about the product?
The platform has some limitations in terms of ease of use (not entirely intuitive). There is some room for improvement with data visualization. It would also be nice to be able to set alerts within the platform.
That said, the platform has come a long way in the previous 24 months, and I expect the progress to continue.
That said, the platform has come a long way in the previous 24 months, and I expect the progress to continue.
What problems is the product solving and how is that benefiting you?
Dialogtech allows us to do call attribution better for our pay per call campaigns.
You can't beat evolving technology and personalized service!
What do you like best about the product?
The knowledge and hands on, always available service that we get from our account manager Jake Becker!
What do you dislike about the product?
Overall a great service so there isn't anything I dislike.
What problems is the product solving and how is that benefiting you?
Full tracking and integrations with our marketing platforms and website are the reasons why your service is so important to us
Recommendations to others considering the product:
Make sure you have full control of your website and try to learn how to use their system to get the most out of it.
Pretty good automated calling company
What do you like best about the product?
The website is very user friendly and easy to navigate.
What do you dislike about the product?
I don't dislike anything about it. All of our office personnel like it.
What problems is the product solving and how is that benefiting you?
None! We use it to contact all of our vendors every month.
Functional but unpolished
What do you like best about the product?
DialogTech does what it's meant to do. It's easy to export the call logs with all the required metadata. Simple enough to buy numbers.
What do you dislike about the product?
There are many report types with non-descriptive names. Sometimes the names change without warning. Moving numbers between pools is a hassle and overall the UI doesn't feel polished or optimized for UX.
What problems is the product solving and how is that benefiting you?
We're tracking how many calls we receive from each marketing campaign.
Solved a business need
What do you like best about the product?
We primarily use Dialogtech for the phone routing capabilities. Dialogtech allows us to set this up with relative eases and provides many different customization's including whisper text, the option to record calls, hold music, and phone # distribution order.
What do you dislike about the product?
It's not the most intuitive platform to use. Once you find your way around it's easy enough. Part of this is just attributed to the volume of things you can accomplish in it.
What problems is the product solving and how is that benefiting you?
We primarily use Dialogtech for the phone routing capabilities. With the launch of a pilot program, our clients were saying it would be beneficial to be able to ring out to a list of people so that one was guaranteed to answer. In the last year we have created dozens of phone routing distribution lists through Dialogtech.
Recommendations to others considering the product:
Perhaps rename some of the tool bar options at the top of the home screen to make it more intuitive
Director of Digital Marketing
What do you like best about the product?
Set up seemed to go smoothly. Although most of it was covered by the 3rd party agency I was working with.
What do you dislike about the product?
I was connected to DialogTech via a 3rd party digital agency for HIPAA compliant call recording. When that third party had to drop my account because my non-profit wasn't meeting their new minimum spend threshold, I was stuck paying DialogTech even though I was unable to use their services.
What problems is the product solving and how is that benefiting you?
Learning what adjustments and optimizations need to be made to online ads. However, I'm currently unable to use their services...I'm just paying for them.
Recommendations to others considering the product:
Beware of the contract terms and things that might be out of your control.
Phone Failover for our Dispatch center.
What do you like best about the product?
I like the ability to quickly create a call tree in an emergency situation. We can tell the software to call a group of numbers given to us and fail our calls quickly. We just need to forward a key number and things are working right away. We have our account on standby so we are just charged a small fee per month and then when we failover we pay per minute.
What do you dislike about the product?
The cost. I wish it were cheaper per minute to operate, but since we use it for failover it does the job.
What problems is the product solving and how is that benefiting you?
We need a place for our calls to land when any of our sites are down and this allows us to use the PSTN to route calls anywhere.
Recommendations to others considering the product:
Just pay attention to the cost per minute.
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