Invoca
InvocaReviews from AWS customer
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Solved a business need
What do you like best about the product?
We primarily use Dialogtech for the phone routing capabilities. Dialogtech allows us to set this up with relative eases and provides many different customization's including whisper text, the option to record calls, hold music, and phone # distribution order.
What do you dislike about the product?
It's not the most intuitive platform to use. Once you find your way around it's easy enough. Part of this is just attributed to the volume of things you can accomplish in it.
What problems is the product solving and how is that benefiting you?
We primarily use Dialogtech for the phone routing capabilities. With the launch of a pilot program, our clients were saying it would be beneficial to be able to ring out to a list of people so that one was guaranteed to answer. In the last year we have created dozens of phone routing distribution lists through Dialogtech.
Recommendations to others considering the product:
Perhaps rename some of the tool bar options at the top of the home screen to make it more intuitive
Director of Digital Marketing
What do you like best about the product?
Set up seemed to go smoothly. Although most of it was covered by the 3rd party agency I was working with.
What do you dislike about the product?
I was connected to DialogTech via a 3rd party digital agency for HIPAA compliant call recording. When that third party had to drop my account because my non-profit wasn't meeting their new minimum spend threshold, I was stuck paying DialogTech even though I was unable to use their services.
What problems is the product solving and how is that benefiting you?
Learning what adjustments and optimizations need to be made to online ads. However, I'm currently unable to use their services...I'm just paying for them.
Recommendations to others considering the product:
Beware of the contract terms and things that might be out of your control.
Phone Failover for our Dispatch center.
What do you like best about the product?
I like the ability to quickly create a call tree in an emergency situation. We can tell the software to call a group of numbers given to us and fail our calls quickly. We just need to forward a key number and things are working right away. We have our account on standby so we are just charged a small fee per month and then when we failover we pay per minute.
What do you dislike about the product?
The cost. I wish it were cheaper per minute to operate, but since we use it for failover it does the job.
What problems is the product solving and how is that benefiting you?
We need a place for our calls to land when any of our sites are down and this allows us to use the PSTN to route calls anywhere.
Recommendations to others considering the product:
Just pay attention to the cost per minute.
DialogTech is an instant win for marketers
What do you like best about the product?
Implementation takes no downtime or hardware commitment. it's an easy add-on for any configuration, any system.
What do you dislike about the product?
Only the fact that it's not integrated - which isn't much of a problem because it is fully-featured, but it just means my users have a different place to go when using the call distributor feature.
What problems is the product solving and how is that benefiting you?
marketing channel tracking is the biggest win, but also distributing inbound calls to the right agent to handle the situation. It's easy to setup custom tagging and real-time call forms.
Recommendations to others considering the product:
If you don't have the required functions today from your phone provider to do inbound call tacking and custom tagging, strongly consider adding on Dialogtech
A very comprehensive solution for phone tracking
What do you like best about the product?
Customer support and the reliability of the technology. Team is very responsive, no issues on the technology. Easy to setup forwarding of the numbers.
What do you dislike about the product?
Dashboard is a little confusing. compared to other competitors.
What problems is the product solving and how is that benefiting you?
We use websites that have call tracking. Great tool to know where your revenue is coming from. In marketing, segmentation is important so you can guage your overall channel mix and make business decisions.
Recommendations to others considering the product:
Change up the dashboard. It is confusing compared to other products.
Overall service is good.
What do you like best about the product?
Fairly self-service, easy set-up. Ability to get to data quickly.
What do you dislike about the product?
transition of the company made customer service a little slow. Didn't feel a lot of urgency. Are fairly reactive instead of proactive with new products, etc...
What problems is the product solving and how is that benefiting you?
Marketing Investment Tracking
Recommendations to others considering the product:
Understand fully the suite of products available and any integration points available.
Invoca call platform review
What do you like best about the product?
I have 360 view of all of my call campaigns in a single view with in-depth attribution tracking. Invoca continues to listen as we ask for additional features and API's with other software we use today. Having that holistic vie of a campaign is so important in measuring performance.
What do you dislike about the product?
Mobile version to trends would be great
What problems is the product solving and how is that benefiting you?
Their AI/Signal tools gives me a view of large amounts of calls to see what those conversations are about. The easy setup of campaigns as well as moving calls to different call centers due to storms, has really helped when it was necessary to do quickly.
Recommendations to others considering the product:
yes makes tracking your campaigns much easier
Great
What do you like best about the product?
Real Time Routing and Signal AI. We are using them in our auto insurance verticals which helped in improving our conversion rate.
What do you dislike about the product?
There could be a column for Earning Per call instead of Earning per 100 paid calls in the reporting dashboard.
What problems is the product solving and how is that benefiting you?
Routing the right customers to advertiser with right match . This helps in scaling our budgets with new advertisers.\
Great Show
What do you like best about the product?
the networking and the people were the best part
What do you dislike about the product?
nothing that i can think of at the moment
What problems is the product solving and how is that benefiting you?
sourcing a reliable call platform with a good network
So far so good!
What do you like best about the product?
I enjoy how Invoca is technologically focused on the future of AI and data management. They have a lot of case studies that have proven the importance of the Invoca product.
What do you dislike about the product?
Seems like they cant make easy adjustments to their platform, for example sending emails to people outside of the platform..
What problems is the product solving and how is that benefiting you?
We have been able to optimize some of our campaigns that tens to drive more service calls.
Recommendations to others considering the product:
Make sure they can feasibly get your platform configured and ask them for examples where they have done so previously.
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