Invoca
InvocaReviews from AWS customer
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DialogTech is an instant win for marketers
What do you like best about the product?
Implementation takes no downtime or hardware commitment. it's an easy add-on for any configuration, any system.
What do you dislike about the product?
Only the fact that it's not integrated - which isn't much of a problem because it is fully-featured, but it just means my users have a different place to go when using the call distributor feature.
What problems is the product solving and how is that benefiting you?
marketing channel tracking is the biggest win, but also distributing inbound calls to the right agent to handle the situation. It's easy to setup custom tagging and real-time call forms.
Recommendations to others considering the product:
If you don't have the required functions today from your phone provider to do inbound call tacking and custom tagging, strongly consider adding on Dialogtech
A very comprehensive solution for phone tracking
What do you like best about the product?
Customer support and the reliability of the technology. Team is very responsive, no issues on the technology. Easy to setup forwarding of the numbers.
What do you dislike about the product?
Dashboard is a little confusing. compared to other competitors.
What problems is the product solving and how is that benefiting you?
We use websites that have call tracking. Great tool to know where your revenue is coming from. In marketing, segmentation is important so you can guage your overall channel mix and make business decisions.
Recommendations to others considering the product:
Change up the dashboard. It is confusing compared to other products.
Overall service is good.
What do you like best about the product?
Fairly self-service, easy set-up. Ability to get to data quickly.
What do you dislike about the product?
transition of the company made customer service a little slow. Didn't feel a lot of urgency. Are fairly reactive instead of proactive with new products, etc...
What problems is the product solving and how is that benefiting you?
Marketing Investment Tracking
Recommendations to others considering the product:
Understand fully the suite of products available and any integration points available.
Invoca call platform review
What do you like best about the product?
I have 360 view of all of my call campaigns in a single view with in-depth attribution tracking. Invoca continues to listen as we ask for additional features and API's with other software we use today. Having that holistic vie of a campaign is so important in measuring performance.
What do you dislike about the product?
Mobile version to trends would be great
What problems is the product solving and how is that benefiting you?
Their AI/Signal tools gives me a view of large amounts of calls to see what those conversations are about. The easy setup of campaigns as well as moving calls to different call centers due to storms, has really helped when it was necessary to do quickly.
Recommendations to others considering the product:
yes makes tracking your campaigns much easier
Great
What do you like best about the product?
Real Time Routing and Signal AI. We are using them in our auto insurance verticals which helped in improving our conversion rate.
What do you dislike about the product?
There could be a column for Earning Per call instead of Earning per 100 paid calls in the reporting dashboard.
What problems is the product solving and how is that benefiting you?
Routing the right customers to advertiser with right match . This helps in scaling our budgets with new advertisers.\
Great Show
What do you like best about the product?
the networking and the people were the best part
What do you dislike about the product?
nothing that i can think of at the moment
What problems is the product solving and how is that benefiting you?
sourcing a reliable call platform with a good network
So far so good!
What do you like best about the product?
I enjoy how Invoca is technologically focused on the future of AI and data management. They have a lot of case studies that have proven the importance of the Invoca product.
What do you dislike about the product?
Seems like they cant make easy adjustments to their platform, for example sending emails to people outside of the platform..
What problems is the product solving and how is that benefiting you?
We have been able to optimize some of our campaigns that tens to drive more service calls.
Recommendations to others considering the product:
Make sure they can feasibly get your platform configured and ask them for examples where they have done so previously.
The best way for phone call attribution
What do you like best about the product?
Flexibility in the way you use campaigns and how easy it is to get attribution
What do you dislike about the product?
Some of the UI could be improved and there's some advanced things we'd like to do with hierarchies and multiple organizations but most of that won't affect many users
What problems is the product solving and how is that benefiting you?
ROI for our campaigns is now more complete. We get a better picture of which campaigns drive results via phone or form fills. It's nice to have this level of visibility.
Our experience with Invoca
What do you like best about the product?
We like that we are able to provide attributions and performance insight into offline channels.
What do you dislike about the product?
Upgrading from professional to enterprise levels has proven to be difficult.
What problems is the product solving and how is that benefiting you?
Attribution, optimization.
Recommendations to others considering the product:
If you want closed loop reporting Invoca is the leader in the space. Invoca has seemless integrations with major players in the space.
Invoca aids in Performance Marketing ease
What do you like best about the product?
tracking capabilities, functionality and transparency
What do you dislike about the product?
not much to dislike! Maybe the tech is a bit confusing considering I am sales facing!
What problems is the product solving and how is that benefiting you?
tracking, performance metrics, ROI
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