Invoca
InvocaReviews from AWS customer
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Consistent Performance with Competitive Pricing
What do you like best about the product?
Competitive pricing and attentive service
What do you dislike about the product?
Not applicable. I've been happy with all aspects of the service.
What problems is the product solving and how is that benefiting you?
Achieving accurate conversion tracking, which is crucial. Call recordings are also useful for sales training and lead scoring.
Call Attribution Specialists
What do you like best about the product?
If you want to get serious about determining your actual Return On Advertising Spend, this company will help you do it. Our phone set-up is rock-solid and the call tracking reports are fantastic.
What do you dislike about the product?
Nothing. This field requires 40 characters but I have no complaints.
What problems is the product solving and how is that benefiting you?
Our pay-per-click attribution was pathetic until we hooked up with a wonderful support rep and an account rep who found out what we needed and wanted and worked with us until the set-up worked flawlessly. We recently began doing email marketing and our Dialogtech account manager was extremely helpful in ensuring that our call attribution was set up properly both for prospects calling direct from the email or visiting the site and then calling.
Recommendations to others considering the product:
I have used other call tracking companies for other clients. Dialogtech is by far the best I have experienced.
Continuously Satisfied with Invoca Support and Technology
What do you like best about the product?
We love that the Invoca team is ever accessible and always focused on helping us grow.
What do you dislike about the product?
Overall the technology has been great but certain features are needed that would help limit the chance of calls dropping.
What problems is the product solving and how is that benefiting you?
Access to call tracking technology launched a whole new sector of our business three years ago that has come to account for a majority of our time and bring in significant revenue. With Invoca the benefits are syndication for relaxed minute costs by working with their extensive customer base, and the team who works really closely with us to help us grow our business.
Great design and excellent tracking platform!
What do you like best about the product?
Invoca has a very neat and slick design which helps you dig into the most important information quickly.
What do you dislike about the product?
My main compliant is can be complicated and hard to learn at first. If would be very helpful if they create walk through videos for the customers.
What problems is the product solving and how is that benefiting you?
We use this to track our cost per call affiliates. It is very beneficial in providing us quick real time data to analyze and make decisions on.
Recommendations to others considering the product:
Must have product if you are running any type of call based affiliate programs.
Easy-to-use Pay Per Call Tracking
What do you like best about the product?
Ease of use and the fact that it is the industry standard.
What do you dislike about the product?
Invoca is expensive. And while it is very easy to use, its expense has led to experimentation with other systems that may be significantly less expensive.
What problems is the product solving and how is that benefiting you?
Call tracking and attribution.
Recommendations to others considering the product:
Great for those starting out with Pay Per Call programs.
Great experience in the over four years I have been using Invoca as an Account Manager
What do you like best about the product?
Very easy and understandable reporting. Quick support response time. Widely used among our publishers. Our affiliates very often have experience using Invoca prior to getting approved to RingPartner.
What do you dislike about the product?
That for our variable rate campaigns, the amount paid automatically goes to "Up to $21". I would love to be able to change this feature to accurately reflect the max amount they can get paid.
Being able to let our publishers view whether or not a call was a repeat call.
Being able to let our publishers view whether or not a call was a repeat call.
What problems is the product solving and how is that benefiting you?
Accurately tracking phone calls. Hosting our campaigns in a seamless and organized way. Very user friendly platform.
Recommendations to others considering the product:
If you need to track calls and campaigns, I would recommend this platform.
I use Invoca to track details on campaigns and view syndicated reporting
What do you like best about the product?
I find the dashboard helpful for a snapshot. I also like using invoca to reference the campaign details. Also to see what syndicated partners have to offer.
What do you dislike about the product?
Jumping from syndicated campaigns to our company portal can be a bit inconsistent.
What problems is the product solving and how is that benefiting you?
I don't really use it for solve issues other than some reporting.
Recommendations to others considering the product:
It's pretty expensive. Rate reductions would be fantastic.
Invoca is Great!
What do you like best about the product?
Invoca is an great platform that is very easy to navigate. Reporting options are very informative
What do you dislike about the product?
I can't say that I dislike anything about the platform
What problems is the product solving and how is that benefiting you?
Reporting issues and call tracking
A most have tool for call tracking
What do you like best about the product?
In depth call tracking abilities. It not only tells you that somebody called, but the duration and if the customer had an action, like purchasing or getting transfer to a different agent.
What do you dislike about the product?
UI could be more customizable. Reports are a bit confusing. I would like to be able to create more visual reports/dashboards.
What problems is the product solving and how is that benefiting you?
Need to track calls to our call center that are transferred to an attorney. Invoca lets me track these calls and pass the integration to my SEM management platform for optimization.
Recommendations to others considering the product:
Integrates with multiple different partners, like Kenshoo, Salesforce, Facebook, etc.
Efficient, clean platform
What do you like best about the product?
Navigation and over all user experience on invoca is easy to maneuver.
What do you dislike about the product?
There should be column settings per client and campaign as i often spend a good amount of time change my columns as different clients require different columns when reporting
What problems is the product solving and how is that benefiting you?
THe business problems we solve are call reporting and how granular they can get.
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