Invoca
InvocaReviews from AWS customer
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Invoca has been Awesome
What do you like best about the product?
The insight into our Online to Offline channels attribution as well as how the product is always evolving and introducing new integrations that improve the capabilities.
What do you dislike about the product?
There really isn't much I dislike about it. I guess the fact that internally our company has been unable to get call recordings legally approved. It's tough to miss out on that and all of the additional things we would be able to do if that were enabled.
What problems is the product solving and how is that benefiting you?
We are driving many phone calls from our paid search ads, emails and from site visitors that we previously were not able to attribute those sales back to the efforts that drove them.
Recommendations to others considering the product:
Give it a try
Setting up and managing many campaigns
What do you like best about the product?
Easy to listen to calls and see all details related to the calls so you know exactly the status of each call.
What do you dislike about the product?
Can be more customizable to your company. Rather than having to go to many different places to set up a campaign can be all in one location.
We set up a campaign and then add them to bundles. It would be nice when setting up the call campaign itself, there is a question in there that asks what bundles we would like to add the campaign to. That way everything is in one place.
Also, it is so difficult when clients of ours already have invoca and incite us to their campaigns. It never works that way, only way we can set up companies the easiest is to put in their DID # which is syndicated. Seems like should be easier way when you work with other partners who have campaigns.
We set up a campaign and then add them to bundles. It would be nice when setting up the call campaign itself, there is a question in there that asks what bundles we would like to add the campaign to. That way everything is in one place.
Also, it is so difficult when clients of ours already have invoca and incite us to their campaigns. It never works that way, only way we can set up companies the easiest is to put in their DID # which is syndicated. Seems like should be easier way when you work with other partners who have campaigns.
What problems is the product solving and how is that benefiting you?
If calls are billable or not, confirming they have received it, where they came from etc.
Recommendations to others considering the product:
Yes, it is nice to have other companies use it so we can set up syndicated campaigns.
Even A Newbie Can Use Invoca
What do you like best about the product?
I really like the campaign set up process. It's simple and straightforward. As someone who had never used a call tracking platform before, I was comfortable using Invoca after a couple of weeks.
What do you dislike about the product?
I dislike the process of having publishers apply to new campaigns, and then having to change the campaign viewer settings. That part does get a little confusing.
What problems is the product solving and how is that benefiting you?
We're able to use Invoca for a lot of reporting, which has proven beneficial to many of our partners. It allows transparency, which creates more trust with our clients. I've realized that having data to backup what you're saying to clients is invaluable.
Great Tracking
What do you like best about the product?
I like the ease-of-use in setting up campaigns. It's easy to do, only really takes a minute or two, and you're ready to start promoting and tracking!
What do you dislike about the product?
There's not much to complain about. Improvements are being made seemingly every other week - I'm enjoying watching the evolution of this product.
What problems is the product solving and how is that benefiting you?
There is real tangible data from everything from radio to billboard to direct mail campaigns. You always know what your ROI is!
Recommendations to others considering the product:
Start using this product!
Call intelligence like never before!
What do you like best about the product?
Call intelligence like never before, so impressed with their signals program. Amazing technology. I love the visual reports.
What do you dislike about the product?
no issues here, I find the UI very easy to use and the reporting works great. I love the visual reports
What problems is the product solving and how is that benefiting you?
We are a vendor we're using invoca to provide our clients with better KPI's regarding their new clients that visit throught their websites.
Recommendations to others considering the product:
Heck yea, love them!
Excellent
What do you like best about the product?
Invoca makes statusing prospect calls is a breeze
What do you dislike about the product?
I dislike that there is no way to set a date when you want a number to end.
What problems is the product solving and how is that benefiting you?
We have been able to use signal AI to status our calls into a variety of buckets. This has helped with tracking sales cycles.
Excellent call tracking platform
What do you like best about the product?
The ability to set up campaigns to send calls to multiple advertisers is of great benefit to our agency. Having the ability to adjust pricing, time durations, and targeting within bundles and campaigns makes our business far more efficient than it would with another platform.
What do you dislike about the product?
Would LOVE to be able to use a mobile app. The current website isn't responsive.
What problems is the product solving and how is that benefiting you?
Building up structures for call-only campaigns with advertisers. Tracking is also a lot easier with our paid media campaigns.
You get what you pay for.
What do you like best about the product?
Ease of use, customer support, and options to syndicate
What do you dislike about the product?
The systems wont turn off campaigns that reach cap
Billing can be confusing
Billing can be confusing
What problems is the product solving and how is that benefiting you?
Once stop shop for, affiliate and advertiser management, robust real time tracking and reporting, dedicated support
Recommendations to others considering the product:
Its more expensive than some of its competitors, but you get what you pay for.
Invoca is the next generation of call tracking
What do you like best about the product?
Invoca has cutting edge technology in the call tracking industry. Signal AI Technology has amazing capabilities to help us obtain the information we need to track our KPIs to calculate return on investment by channel per account. We also are able to help coach based on the models. The staff at Invoca has been really helpful to work with and they have always been open to learning about specific use cases to help strengthen the platform and model.
What do you dislike about the product?
Invoca has been a joy to work with! Some things that I think can be improved upon would be the accessibility we have to reporting through the dashboard and being able to have a live person call you instead of submitting support requests through a portal. Although they are timely in responding, some things have unnecessary back and forth that could be avoided to make things more efficient.
What problems is the product solving and how is that benefiting you?
There has been a huge reduction in cost when we switched over to Invoca. We are able to get majority of our needs met at a fraction of the cost. With the technology they have in place for signals and AI, the opportunities are endless for saving us money and tracking our best return on investment when evaluating our marketing channels for our accounts.
Recommendations to others considering the product:
Porting numbers is time intensive so I would shy away from this if possible.
Reliable Results
What do you like best about the product?
The Adwords integration and Phrase Spotting feature that allows us to count leads in Adwords automatically and only if it actually became a lead.
What do you dislike about the product?
There is no integration with Bing Ads and the Facebook Integration only indicates if a call took place (not something I care about as a lead gen marketer). Facebook integration, like Adwords, should include sending offline conversions if they qualify as determined by Phrase Spotting.
What problems is the product solving and how is that benefiting you?
Adwords relies on a call duration to determine if it became a lead. Invoca removes the call duration assumption and allows us to only report actual call conversions into Adwords thanks to the Phrase Spotting feature.
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