Invoca
InvocaReviews from AWS customer
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Great Company for all Your Telephone Tracking Needs
What do you like best about the product?
DialogTech has the full range of features you'd want, call attribution for digital campaigns and complete analytics & reporting. Best of all is the responsive DialogTech team that is available to help with any need that might arise.
What do you dislike about the product?
All the pesky competitors trying to take my business away from DialogTech. Ain't gonna happen!
What problems is the product solving and how is that benefiting you?
We track calls to a major client from their web site, as well as from print and other advertising efforts. It's a great way of demonstrating our success.
Robust & reliable product supported by excellent staff.
What do you like best about the product?
I like how robust and flexible the system is. We're able to get our calls routed / answered in a variety of ways - which helps our customers get better support and helps us making better decisions internally.
What do you dislike about the product?
I find the user interface complicated / overly complex. There are a lot of menu options and I'm not always sure how to navigate what I'm looking for.
What problems is the product solving and how is that benefiting you?
We're now able to route calls to both of our businesses through phone trees and hierarchy that ensure important calls do not go unanswered. We're able to report on the calls our staff members are taking, or not taking, and use that insight to make better decisions.
Franchise CEO and Director of Marketing
What do you like best about the product?
It has a broad range of features including a phone dealer locator.
What do you dislike about the product?
Too tough to understand the features and billing.
What problems is the product solving and how is that benefiting you?
Paid Search tracking, Phone Recording for quality call monitoring, find a store 800 store locator.
Recommendations to others considering the product:
Complicated UI but has a lot of features.
my experience with support and account manager
What do you like best about the product?
the availability throughout the day: answering my calls, answering my questions and immediate access to my account to guide me and make sure I receive an answer to my question.
What do you dislike about the product?
the name of most reports can be complicated to identify. I however like the fact that Dialogtech is always working on adding new report and listening to our needs. the quality of service and support is great and that is a great addition to their product.
What problems is the product solving and how is that benefiting you?
a great addition to our call center. being able to manage the staff's performances via dialogtech reports as well as the distribution.
Recommendations to others considering the product:
yes due to the services they offer but also due to the quality of their support team. It is always a pleasure to contact support because I know they will be there to answer my questions, guide me and also listen to our concerns to make sure they offer the report we need
A great solution for our compamy
What do you like best about the product?
Being able to search and mine through thousands of calls to find the exact one I am looking for
What do you dislike about the product?
Sometime the voice to text feature does not capture all the words correctly
What problems is the product solving and how is that benefiting you?
Troubleshooting problems on a product level after listening to Customer Service calls
Pretty good tracking and intervention. Poor interface, dashboards, and reporting.
What do you like best about the product?
Allows me to track Advertising calls and interstates with Adwords and GA so we can optimize campaigns to calls.
What do you dislike about the product?
Poor interface, it doesn’t have a dashboard, no callers insights such as demographics.
What problems is the product solving and how is that benefiting you?
Tracking offline conversions driven by online advertising.
Recommendations to others considering the product:
Comparable to others in the market from a tracking and integration standpoint but their dashboard and advanced insights are lacking.
3 years as main point of contact with Dialogtech
What do you like best about the product?
I appreciate their ability to resolve problems in a timely manner.
What do you dislike about the product?
Turnover has been a little high. 4 different reps in the last 3 years,
What problems is the product solving and how is that benefiting you?
They are our main trackable call vendor. They have helped us set up trackable lines that help us better assess the success of our digital ad campaigns
A generally reliable software solution for tracking phone calls and make phone call data actionable.
What do you like best about the product?
Ease of number acquisition and routing and sourcetrak.
What do you dislike about the product?
I would like to see more "out of the box" integrations. Tableau, Netsuite
What problems is the product solving and how is that benefiting you?
Many of our customers call for larger purchases, attribution of these larger sales is the main benefit.
DialogTech works for tracking calls generated from website
What do you like best about the product?
The product works well to help us determine where website visitors originated from (paid Google search, Facebook, referral, etc) when they make calls to locations listed on our website.
What do you dislike about the product?
Setting up a new location is a bit clunky. Once you learn the process, it is fine.
What problems is the product solving and how is that benefiting you?
We are able to follow up with our customers and have a dialog about what calls they received and what they are doing with those calls.
Robust Phone Data
What do you like best about the product?
They have excellent customer service, robust phone data, easy implementation and frequent updates.
What do you dislike about the product?
A responsive phone reporting portal that can be viewed on mobile
What problems is the product solving and how is that benefiting you?
Better attribution to help us improve roi
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