Invoca
InvocaReviews from AWS customer
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World Class Call Insights
What do you like best about the product?
I love this product! The technology is world class, the platform insights are in-depth and accurate & the client service is exceptional!
What do you dislike about the product?
Would love them to expand their offering into languages other than English.
What problems is the product solving and how is that benefiting you?
For the first time, we are now able to tie online efforts to offline conversions.
Recommendations to others considering the product:
When looking at different tools, i would ask each how they tie back into your ANA tool.
Invoca is a flexible tool and its integration is one of the aspects that make it clear that attribution through voice a part of the whole digital flow.
Invoca is a flexible tool and its integration is one of the aspects that make it clear that attribution through voice a part of the whole digital flow.
Great product & great people
What do you like best about the product?
Invoca helps us achieve a much higher ROI on purchased call transfers. They have a very intuitive UI and simple dashboards with the important information displayed in easy to digest reports. We've had questions several times and their support team has been extremely responsive and friendly.
What do you dislike about the product?
Their overly robust campaign options make setup confusing. A couple times, changes to their reporting interface has made exported data formatted differently and requires reworking of our internal processes.
What problems is the product solving and how is that benefiting you?
Invoca helps us optimize which sellers we buy from by utilizing talk times, call recordings and reporting.
Invoca is simple to manage.
What do you like best about the product?
I like the interface. It is relatively easy to use, figure out and navigate the interface. Adding accounts and campaigns is quick and painless. I like the ability to give clients access to view their performance. This helps me to explain and validate suggested marketing changes.
What do you dislike about the product?
I'm not positive about this, but I don't think I can track international calls with this tool. I don't like that notifications that go to clients always look like an email address with a phone number. It almost always confuses clients. - I would like to be able to create a super user without having the notification go to the client until i am ready to send it, I'd also like the ability to resend the notification without having to delete then re-enter the super user.
What problems is the product solving and how is that benefiting you?
Working for an agency, Invoca helps me track phone conversions in digital advertising campaigns. It also helps me to understand disconnects between advertising and customers.
Recommendations to others considering the product:
I would recommend Invoca to people looking to implement phone tracking in the U.S.
Insights that we have never had before!
What do you like best about the product?
Great setup and installation process that has led to data and insights that we have never had before.
What do you dislike about the product?
Would like to see a little more support and communication after setup timeframe.
What problems is the product solving and how is that benefiting you?
Helped us gain insights about visitors that used our site but did not interact online.
Using Invoca
What do you like best about the product?
Invoca allows even beginner users to be able to navigate the site with ease.
What do you dislike about the product?
One flaw of Invoca is the inability to delete unnecessary or old campaigns.
What problems is the product solving and how is that benefiting you?
We are able to track hundreds of campaigns and progress through the use of Invoca.
Great Asset
What do you like best about the product?
Lovely interphase and very user friendly. Love being able to quickly check how many calls are coming in. Always able to track a new marketing piece if needed.
What do you dislike about the product?
Would like to have more customization. It would be awesome to make this more in brand.
What problems is the product solving and how is that benefiting you?
Tracking effectiveness of our Ads. We are able to know exactly where a new patient came from whether it be a FB ad or a monthly newsletter. It has also been a huge benefactor in understanding the patients and what the user flow is like for them.
Recommendations to others considering the product:
Great for tracking a bunch of different types of advertisement. And getting the truest raw data straight from the client is awesome.
CFO
What do you like best about the product?
Working with account manager Michael Payne, he is very responsive and gets done what is needed in a timely manner.
What do you dislike about the product?
The delay on the PPC keyword tracking..
What problems is the product solving and how is that benefiting you?
PPC and SEO call tracking. Call attribution for every campaign. Optimize for conversions.
Recommendations to others considering the product:
Yes
Great call tracking solution with amazing customer support!
What do you like best about the product?
The ease of setting up new call tracking campaigns and the responsiveness of their custom support team.
What do you dislike about the product?
The bot/spam calls and misdials we get sometimes but understand this is just part of call tracking and they do a great job at trying to minimize these. Also, sometimes getting local numbers can be tricky in certain markets.
What problems is the product solving and how is that benefiting you?
Call tracking for all our IM campaigns that feed into our reports. This information allows us to make strategic marketing campaign decisions that help improve our campaigns performance.
Call Tracking That Works for Our Company
What do you like best about the product?
Very simple platform to requisition phone numbers across the country and utilize immediately. We also use the voicemail boxes quite a bit- and they have been a hit with our customers.
What do you dislike about the product?
I really can't say there is anything I dislike about working with this provider.
What problems is the product solving and how is that benefiting you?
We've been able to demonstrate how we hold our advertising expenditures accountable and report analytics in real time to our customers. It's not only been a critical tool, but a meaningful source of revenue to our company.
Excellent Service
What do you like best about the product?
I like the capabilities of what is possible with setup. I am also very fond of all of the reporting that is available to help me dissect my call data and the customer service is never anything short of outstanding.
What do you dislike about the product?
The lack of some thorough training material. The service is very robust and having something written that I could consume outside of calling support would be welcome.
What problems is the product solving and how is that benefiting you?
Call attribution wasn't a priority before we began using Dialogtech. Now we're able to definitely say where and when a call is coming from to better optimize for the future.
Recommendations to others considering the product:
You will need someone who can parse the data out to really leverage the full benefits, but even having a basic level of understanding of where calls come from is helpful.
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