Invoca
InvocaReviews from AWS customer
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Invoca - The Catalyst For Our New Business Direction
What do you like best about the product?
There are two things that I like best about Invoca. The first is the support and implementation teams at Invoca. Making a huge switch from one cloud based phone system to Invoca was a little nerve wracking. However, the support and implementation teams made the transition easy, took time to understand our business, and moved over 1000 campaigns without issue. The second is Invoca's reporting. Invoca's reporting allows you to do 90% of the reporting and analysis without a data warehouse or BI tools.
What do you dislike about the product?
Of course every client wants a platform to do everything they want, and Invoca tries to balance that by meeting most of their clients needs. I do feel some simple features like the ability to save a call treatment/IVR as a template would be very helpful. Also, they need to develop real-time alerts and the ability to save and scheduled custom reports.
What problems is the product solving and how is that benefiting you?
Invoca has allowed us to drill down on true profitability of all of our campaigns and optimize them to deliver a better call to our Advertisers. Invoca has also helped us turn many of our "non revenue calls" into calls that are profitable!
CallEngine - cofounder
What do you like best about the product?
Very easy to use and they are always on the cutting edge of call analytics .
What do you dislike about the product?
nothing much to dislike. So far so good.
What problems is the product solving and how is that benefiting you?
We needed a way to track and report call distribution for our partners.
The Real Deal
What do you like best about the product?
Invoca does what it says its going to do. There are too many phone tracking services out there that make attractive claims on the outside, but don't deliver on the inside. The reporting dashboards very clearly communicate the progress and status of our campaigns.
What do you dislike about the product?
Adding Notes to recorded calls requires you to setup the campaign, set yourself up as an employee under that campaign, and then view the Transaction reports. Rinse and repeat for all campaigns, and that's a doozy.
What problems is the product solving and how is that benefiting you?
Attribution of phone scheduling patients to our Adwords/Facebook ad campaigns has been awesome. Being able to see what keywords were searched and compare that to the actual injury the patients have offers a new insight to our marketing.
Recommendations to others considering the product:
For AdWords/Facebook campaigns, you NEED to track phone calls that stem from these campaigns in order to reflect a more accurate ROI. Customers will never admit how they found you accurately, and phone team members only halfway care about the exact attribution funnels, generally. Regardless of what they say or what they fill out, being able to KNOW that they clicked on your ad and called you is invaluable. Invoca does the best job I've seen thus far.
Awesome technology but an even better team to work with
What do you like best about the product?
the dedicated support team is really all about making sure we understand what's going on at all times. Really been impressed with the desire to make the client happy. They're super knowledgeable, very responsive and overall you can tell they very much want you to be happy, in fact they won't quit until they address all of your concerns. I've been very impressed with our account team and the technical support.
What do you dislike about the product?
we have a complicated set up and working within budget around the pool parameter constraints are a little challenging. We can get around it by consolidating multiple parameters into one ring pool but would be better if Invoca opened up the limitation.
What problems is the product solving and how is that benefiting you?
We've solved end-to-end analytics around our phone conversions from website to our database funnel. we use adobe analytics and integrated invoca via webhook which has worked well for us.
Recommendations to others considering the product:
Yes, I would recommend Invoca to others. I believe they're the leader in enterprise level phone tracking and it's obvious to me why that's the case.
DialogTech + Paid Search = Performance
What do you like best about the product?
We are gaining insight that we never had before when it comes to call behaviour and volume coming from desktop targeted campaigns. This allows us to make better decisions and optimize towards those valid calls.
What do you dislike about the product?
So far so good. No complaints yet.
Adding extra characters now because 40 is the minimum....
Adding extra characters now because 40 is the minimum....
What problems is the product solving and how is that benefiting you?
Unknown call behaviour from Desktop focused campaigns and traffic.
Dialogtech
What do you like best about the product?
The professionalism of the employees associated with Dialogtech, and the quality of their service.
What do you dislike about the product?
I feel they need to reach out and train people on how to better operate the system. Maybe have a webinar.
What problems is the product solving and how is that benefiting you?
We use Dialogtech to reach our customers through their on hold service. We are getting good outreach this way. It is nice that our on hold service tells people what we offer.
Valuable Partner for Us
What do you like best about the product?
We now get usable data on phone call volume that's actionable.
What do you dislike about the product?
There are several places within the application with unnecessary formatting requirements that cause errors and make the set up process more difficult. Also, it seems like the application was built in chunks and doesn't have a full end-to-end user experience in mind. I frequently have to flip between screens to set up a simple number.
What problems is the product solving and how is that benefiting you?
Today, we can test and learn more easily and faster than ever before. We have real-time call results which is incredibly powerful.
Great features and API support
What do you like best about the product?
The platform features an API to integrate features into other applications with a simple administration panel. While somewhat limited, the post call action features and ability to view call records and download call audio directly in the panel is a big plus.
The API and post call actions provide a great set of information that is highly useful for integration, including call times, reverse lookups, etc. I found it simple and easy to implement calls to provision numbers and set up routing with custom parameters.
The API and post call actions provide a great set of information that is highly useful for integration, including call times, reverse lookups, etc. I found it simple and easy to implement calls to provision numbers and set up routing with custom parameters.
What do you dislike about the product?
The data format is XML for the API, instead of JSON, and feels somewhat clunky and outdated. There should be more options for integration features, such as custom paths for failed post call actions (or custom settings for retries and time periods).
The API itself needs to be a bit more verbose in its error codes. Also, the move to new secure keys and changes to the API created some difficulty in completing integration (which were handled well).
The API itself needs to be a bit more verbose in its error codes. Also, the move to new secure keys and changes to the API created some difficulty in completing integration (which were handled well).
What problems is the product solving and how is that benefiting you?
Real estate call tracking for online listings - ability to provide advanced call tracking features to customers, including reverse lookup for lead generation and downloadable call audio for more personalized follow ups.
We also integrate call provisioning and routing into our back end application, to allow account admins to generate numbers and bind them to client office numbers on the fly.
We also integrate call provisioning and routing into our back end application, to allow account admins to generate numbers and bind them to client office numbers on the fly.
Recommendations to others considering the product:
Be up to date on the API and XML integration, and also how post call action hooks are set up.
DialogTech thoughts
What do you like best about the product?
You have the ability to bucket calls into sub categories to know whose calling.
For example I know how many calls I get from a specific group of clients who are calling about sales
For example I know how many calls I get from a specific group of clients who are calling about sales
What do you dislike about the product?
The phone process can feel lengthy at times. You need to buy multiple numbers for each marketing channel to get a true number (However I think these both may be true to all phone programs)
What problems is the product solving and how is that benefiting you?
I want to understand how many of our calls are for sales and broken up within different types of customer segments versus customer service, returns, etc and try to pair a sale with a call
Recommendations to others considering the product:
Decide the level of detail you need which will dictate the type of plan you will want.
DO you need keywords? How are you grading your leads? How many lines do you really need
DO you need keywords? How are you grading your leads? How many lines do you really need
Great customer service
What do you like best about the product?
The customer service has been nothing less than awesome!
What do you dislike about the product?
The interface and reporting needs some updating. It provides what you need but is a little difficult to use - particularly to get the right report.
What problems is the product solving and how is that benefiting you?
Provide clear lead source attribution for media buys
Recommendations to others considering the product:
Enance and modernize reporting
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