Invoca
InvocaReviews from AWS customer
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Average at betst.
What do you like best about the product?
You have a nice and easy to use dashboard. Ordering new numbers is simple and takes no extra waiting time to acquire them. The ability to view data and listen to calls is also user friendly.
What do you dislike about the product?
Your customer support is abysmal. I work for a company that is probably one of your larger clients. My rep emails me unhelpful tech support, doesn't warm transfer me to your support department and asks me to email them directly myself. Your support WILL NOT help me if I have specific complaint more than two days old -- even when I email you the day the complaint appears in our log. They wait three days to get back to me and then tell me I need to find a more recent example. This is one of the most INFURIATING circumstances I've EVER encountered. Slow, unhelpful and continually bad.
What problems is the product solving and how is that benefiting you?
We work with home care companies to help them track phone calls brought in by internet leads. This allows us to better understand how many calls are coming from our efforts vs other efforts.
Recommendations to others considering the product:
Improve your customer support.
General review
What do you like best about the product?
I like that I can simple creat a Q system And add any working phone number to the call distributor and open the caller to calls right away.
What do you dislike about the product?
I don't like how live calls cannot be seen in the analytics page anymore. This is a real problem when you are trying to run a call center. Before we could see all calls as they came in. It would show the caller and a 0 representing the call is still going on.
What problems is the product solving and how is that benefiting you?
Expansion. I have been growing my Business nationwide and it has been easy. Simply select the number i want to purchass from the phone routing selection and then advertise it. And calls start coming in.
Recommendations to others considering the product:
Ring back the ability to see the current call with the representation of it being a zero in the analytics page.
Good support but not the best UI
What do you like best about the product?
I had a really good support representative. Always willing to help troubleshoot.
What do you dislike about the product?
The user interface isn't that great. Some of the competitors are easier to use.
What problems is the product solving and how is that benefiting you?
Getting call tracking for our clients.
Recommendations to others considering the product:
Give it a try.
Good product, too early for us.
What do you like best about the product?
The ability to track keyword level call attribution.
What do you dislike about the product?
The interface and management was a bit confusing.
What problems is the product solving and how is that benefiting you?
Extended campaign tracking and attribution causing smarter ad spend.
Recommendations to others considering the product:
We had a large number of brick and mortar stores. Setup takes time, which is understandable. User interface and reporting is a bit clunky for multiple storefronts.
great product, great support.
What do you like best about the product?
I liked that DT met the need of providing software for phone tracking.
What do you dislike about the product?
There wasn't much to dislike. The software worked properly. The UX/UI could have been better.
What problems is the product solving and how is that benefiting you?
We used DT to be able to track phone calls from our website. Attribution has improved due to their innovative technology.
Recommendations to others considering the product:
none.
Good experience on tracking phone calls
What do you like best about the product?
I like how we can track campaigns by calls received. Really cool aspect of controlling marketing.
What do you dislike about the product?
I dislike the added expenses of adding phone numbers. Would like a package based pricing model of a number of phone numbers without bumping up price.
What problems is the product solving and how is that benefiting you?
I've realized the benefits of tracking the people calling in through source campaigns like Facebook, google, blogs, website traffic, and physical advertisements.
Invoca is innovative and easy to work with
What do you like best about the product?
The people at Invoca are amazing. They have a very talented team who is just as committed to our success as we are. They are incredibly easy to work with and listen to our needs.
What do you dislike about the product?
There are a lot of products they offer so it can be challenging to figure out how each one can benefit you, but the team does a good job of helping you navigate.
What problems is the product solving and how is that benefiting you?
We have solved problems on a paid search and pay per call level. Invoca has allowed us to drill down to keyword level attribution which has made it a lot easier to optimize our campaigns.
Great product and service from Dialogtech
What do you like best about the product?
Full set of features. Competitive pricing. Lots of online help resources. Our account rep has offered some creative ways to utilize some of their features for tracking in areas where we didn't think we could.
What do you dislike about the product?
Overall, pretty happy. I don't have anything to add here.
What problems is the product solving and how is that benefiting you?
We have hundreds of individual phone numbers throughout our institution with very little opportunity for tracking at that level. Having the custom dialogtech numbers gives us something we can track on paid search and in other ways.
This product has brought us a lot of information we didn't know was possible to obtain.
What do you like best about the product?
There are a handful of things that we really like, including the recorded call viewer, the variation of reports that we're able to pull, and the ability to easily login and find data.
What do you dislike about the product?
We have had a few minor issues when it comes to support, particularly miscommunication issues which requires a lot of back and forth between parties. Also, I do not care for the fact that blocking numbers expires and that we have to go back in and update these numbers as they expire.
What problems is the product solving and how is that benefiting you?
We have been able to really look at the value of some of our ads with phone numbers that has helped us make some decisions moving forward that has allowed us to save money or reallocate it. It has allowed us to easily spot wrong numbers and look at the amount of genuine calls we're getting.
Recommendations to others considering the product:
I think that it is a great product that offers a lot of value to your business. If your business gets a high volume of calls, it is great to consider using a system like DialogTech to be able to track your data, see if your ads (both physical and digital) are getting calls, determine if your website is helping you bring in calls, etc.
Great product with terrific customer service
What do you like best about the product?
The DialogTech staff is always willing to work with us to find a solution for our customers. The product is also very easy to install. They have a suite of API's to get information from their system. It's secure and they are always willing to improve or add functionality based on the requirements of their customer's market.
What do you dislike about the product?
The API can be a little cumbersome to work with if you want to create a custom solution. They require some work arounds that wouldn't be needed and still could be secure if they properly thought it out.
What problems is the product solving and how is that benefiting you?
We are using DialogTech to target phone and cookie data on our customers so that we can offer a metric to them about how their advertising campaigns are performing.
Recommendations to others considering the product:
Try it! Use it!
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