Invoca
InvocaReviews from AWS customer
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Great product and service from Dialogtech
What do you like best about the product?
Full set of features. Competitive pricing. Lots of online help resources. Our account rep has offered some creative ways to utilize some of their features for tracking in areas where we didn't think we could.
What do you dislike about the product?
Overall, pretty happy. I don't have anything to add here.
What problems is the product solving and how is that benefiting you?
We have hundreds of individual phone numbers throughout our institution with very little opportunity for tracking at that level. Having the custom dialogtech numbers gives us something we can track on paid search and in other ways.
This product has brought us a lot of information we didn't know was possible to obtain.
What do you like best about the product?
There are a handful of things that we really like, including the recorded call viewer, the variation of reports that we're able to pull, and the ability to easily login and find data.
What do you dislike about the product?
We have had a few minor issues when it comes to support, particularly miscommunication issues which requires a lot of back and forth between parties. Also, I do not care for the fact that blocking numbers expires and that we have to go back in and update these numbers as they expire.
What problems is the product solving and how is that benefiting you?
We have been able to really look at the value of some of our ads with phone numbers that has helped us make some decisions moving forward that has allowed us to save money or reallocate it. It has allowed us to easily spot wrong numbers and look at the amount of genuine calls we're getting.
Recommendations to others considering the product:
I think that it is a great product that offers a lot of value to your business. If your business gets a high volume of calls, it is great to consider using a system like DialogTech to be able to track your data, see if your ads (both physical and digital) are getting calls, determine if your website is helping you bring in calls, etc.
Great product with terrific customer service
What do you like best about the product?
The DialogTech staff is always willing to work with us to find a solution for our customers. The product is also very easy to install. They have a suite of API's to get information from their system. It's secure and they are always willing to improve or add functionality based on the requirements of their customer's market.
What do you dislike about the product?
The API can be a little cumbersome to work with if you want to create a custom solution. They require some work arounds that wouldn't be needed and still could be secure if they properly thought it out.
What problems is the product solving and how is that benefiting you?
We are using DialogTech to target phone and cookie data on our customers so that we can offer a metric to them about how their advertising campaigns are performing.
Recommendations to others considering the product:
Try it! Use it!
Great customer service
What do you like best about the product?
The ability to track calls and record them. They answer their calls really quickly. Almost no waiting time..
What do you dislike about the product?
The call detail report was changed, it little more complicated to get information from it.
What problems is the product solving and how is that benefiting you?
Assigning each business it's own number and the ability to record calls and email them to customers when necessary is really beneficial.
The best online phone call tracking solution on the market
What do you like best about the product?
Relatively easy installation
Detailed reporting
Many great features
Detailed reporting
Many great features
What do you dislike about the product?
confusing interface
lack of detailed technical documentation, video tutorials
lack of detailed technical documentation, video tutorials
What problems is the product solving and how is that benefiting you?
We use DialogTech to track phone calls from our AdWords and Bing campaigns, as well as from other online sources such as Google My Business, Yelp.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
Leila from Mirum
What do you like best about the product?
Support is amazing , response time is great and team is always Will my tô go above and beyond
What do you dislike about the product?
Integration was too fast and we didn't have enough training on the tool
What problems is the product solving and how is that benefiting you?
Call tracking , being able to track leads end to end
Easy to use, affordable, responsive reps
What do you like best about the product?
It's extremely easy for my team and me to set up new numbers with advanced settings if we need it. If we run into problems we not only have our sales team for help but other support reps for the product who are very quick to respond and help solve any issue.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
What do you dislike about the product?
I wish there were better ways to manage multiple clients. We have to share a login to have a master view of our 80+ accounts under one umbrella. For security reasons, I'd like individual logins to easily manage a "MCC" type account.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
What problems is the product solving and how is that benefiting you?
Call tracking by source including dynamic keyword insertion for paid advertising. We also rely on call recording to help track quality of leads. The lead scoring feature is extremely helpful and easy to use for our client to score their individual leads, which otherwise would go un-scored.
Excellent Call Attribution Company
What do you like best about the product?
I've used DialogTech through their many iterations, from Mongoose Metrics, to IfByPhone to DialogTech. Their ability to find and replace multiple numbers throughout a site, analyze recorded phone calls en masse, and provide keyword level information back into our Adwords Accounts has been invaluable.
What do you dislike about the product?
Honestly we haven't had any issues with their product.
What problems is the product solving and how is that benefiting you?
We are able to get a better line of site on all of our Marketing efforts. Mobile is the trend in the digital realm and DialogTech is helping us be there on the cutting edge with attribution.
Great service
What do you like best about the product?
It's a straightforward service that simply works as advertised.
What do you dislike about the product?
Because of all of the options, the online user interface can be confusing. That said, everyone at Dialog Tech is always very helpful when we have questions.
What problems is the product solving and how is that benefiting you?
The reason we use DialogTech is to understand which marketing channels are driving calls. That's helpful and insightful as we choose where to allocate our marketing budget.
Constantly Innovating
What do you like best about the product?
We've been using Dialogtech/Ifbyphone since 2011. Their service and responsiveness is excellent however what is most impressive is they are constantly innovating.
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
What do you dislike about the product?
Only once in 5 years have they proactively reviewed our account to make sure we were getting the best pricing and on the best plan. That makes me think we were (are?) overpaying for a lot of the time.
What problems is the product solving and how is that benefiting you?
Better tracking of lead sources means a better ROI for our clients and longer, happier relationships with my internet marketing agency.
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