Invoca
InvocaReviews from AWS customer
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Great customer service
What do you like best about the product?
The ability to track calls and record them. They answer their calls really quickly. Almost no waiting time..
What do you dislike about the product?
The call detail report was changed, it little more complicated to get information from it.
What problems is the product solving and how is that benefiting you?
Assigning each business it's own number and the ability to record calls and email them to customers when necessary is really beneficial.
The best online phone call tracking solution on the market
What do you like best about the product?
Relatively easy installation
Detailed reporting
Many great features
Detailed reporting
Many great features
What do you dislike about the product?
confusing interface
lack of detailed technical documentation, video tutorials
lack of detailed technical documentation, video tutorials
What problems is the product solving and how is that benefiting you?
We use DialogTech to track phone calls from our AdWords and Bing campaigns, as well as from other online sources such as Google My Business, Yelp.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
DialogTech was extremely useful in evaluating efficiency of our online campaigns. For example, the level of detail of reporting offered by Yelp in its advertising program was very limited. When we implemented tracking with DialogTech and looked at detailed reports, we realized that we were getting absolutely inaccurate picture from Yelp, that the quantity of phone call leads coming from Yelp was much lower than reported and that the quality was in most case much worse than expected as well. By evaluating the efficiency of that channel we were able to to save tens of thousands of dollars.
Leila from Mirum
What do you like best about the product?
Support is amazing , response time is great and team is always Will my tô go above and beyond
What do you dislike about the product?
Integration was too fast and we didn't have enough training on the tool
What problems is the product solving and how is that benefiting you?
Call tracking , being able to track leads end to end
Easy to use, affordable, responsive reps
What do you like best about the product?
It's extremely easy for my team and me to set up new numbers with advanced settings if we need it. If we run into problems we not only have our sales team for help but other support reps for the product who are very quick to respond and help solve any issue.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
It is very easy to train someone on this product. It's also easy for someone to login and see exactly how another number was set up.
What do you dislike about the product?
I wish there were better ways to manage multiple clients. We have to share a login to have a master view of our 80+ accounts under one umbrella. For security reasons, I'd like individual logins to easily manage a "MCC" type account.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
I would also like better bulk exporting features across multiple clients. While I am pleased with the reporting features (data points, easy export, call recording link within report, etc) it is very time consuming to pull individual account performance. The only way to do this efficiently would be through API access that we'd have to build or have DialogTech build as a separate project. Each account is also in it's own API instance making that more time consuming than necessary as well.
What problems is the product solving and how is that benefiting you?
Call tracking by source including dynamic keyword insertion for paid advertising. We also rely on call recording to help track quality of leads. The lead scoring feature is extremely helpful and easy to use for our client to score their individual leads, which otherwise would go un-scored.
Excellent Call Attribution Company
What do you like best about the product?
I've used DialogTech through their many iterations, from Mongoose Metrics, to IfByPhone to DialogTech. Their ability to find and replace multiple numbers throughout a site, analyze recorded phone calls en masse, and provide keyword level information back into our Adwords Accounts has been invaluable.
What do you dislike about the product?
Honestly we haven't had any issues with their product.
What problems is the product solving and how is that benefiting you?
We are able to get a better line of site on all of our Marketing efforts. Mobile is the trend in the digital realm and DialogTech is helping us be there on the cutting edge with attribution.
Great service
What do you like best about the product?
It's a straightforward service that simply works as advertised.
What do you dislike about the product?
Because of all of the options, the online user interface can be confusing. That said, everyone at Dialog Tech is always very helpful when we have questions.
What problems is the product solving and how is that benefiting you?
The reason we use DialogTech is to understand which marketing channels are driving calls. That's helpful and insightful as we choose where to allocate our marketing budget.
Constantly Innovating
What do you like best about the product?
We've been using Dialogtech/Ifbyphone since 2011. Their service and responsiveness is excellent however what is most impressive is they are constantly innovating.
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
A few innovations that were added since we started and make regular use of are SourceTracking (to know which keywords generate calls), Transcription Service (to estimate what calls are leads vs. current customers) and LeadResponse (to call web forms automatically within a minute).
What do you dislike about the product?
Only once in 5 years have they proactively reviewed our account to make sure we were getting the best pricing and on the best plan. That makes me think we were (are?) overpaying for a lot of the time.
What problems is the product solving and how is that benefiting you?
Better tracking of lead sources means a better ROI for our clients and longer, happier relationships with my internet marketing agency.
A good product that gets the job done
What do you like best about the product?
The implementation and integration is fairly simple and the cost is very reasonable. The tracking number selection is very broad and allows for you to build a program that covers most of the major markets.
What do you dislike about the product?
Currently they don't have a tracking number option for the Chinese market. This being one of our major markets for expansions caused some issues when presenting this idea to Execs for buy-in.
The customer service/tech is usually helpful and quick to respond. They don't always do a great job explaining the issues to you.
The customer service/tech is usually helpful and quick to respond. They don't always do a great job explaining the issues to you.
What problems is the product solving and how is that benefiting you?
We have been able to use this product to integrate Google PPC click to call campaigns to attribute ROI to this particular channel. Very usual in showing a 360 degree view of our marketing initiatives.
We also used the call tracking numbers to identify interest in the new markets we are expanding into. Website traffic was combined with calls to show a larger scale of interest.
We also used the call tracking numbers to identify interest in the new markets we are expanding into. Website traffic was combined with calls to show a larger scale of interest.
Powerful but Complicated
What do you like best about the product?
No proprietary parameters needed to add to your links. Your dynamic phone number campaigns can trigger based on any variable in the URL, doesn't need to be a specific campaign code.
Helpful implementation team.
Helpful implementation team.
What do you dislike about the product?
Seems to have some problems with too many recycled phone numbers, always a lot of cluttered call data with calls for the wrong business.
The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call data.
The UI of the platform is a little clunky and convoluted - too many menu options, and difficult to get to the call data.
What problems is the product solving and how is that benefiting you?
Call tracking for digital marketing.
Great experience so far!
What do you like best about the product?
First, the customer service has been amazing since day one. They go beyond my expectations every time I have a question or help with making changes to my account. The platform is also very easy to use.
What do you dislike about the product?
The only thing that I would like to see more of is reporting. Maybe more graphs. The reporting is very useful, but it is very cut/dry. I would prefer to see more visual reporting.
What problems is the product solving and how is that benefiting you?
Tracking advertising with numbers and call recording. We are able to track the amount of calls attributing different numbers to our forms of advertising. We are also able to listen to calls and determine if our employees are giving the right information to our patients.
Recommendations to others considering the product:
We were using 2 different systems and I am incredible satisfied that we chose Dialogtech!
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