Invoca
InvocaReviews from AWS customer
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Dialog Tech Review
What do you like best about the product?
Ease of Setup. In creating the account i was given step by step instructions and my rep helped to ensure all campaigns were set up properly.
What do you dislike about the product?
Some requests are not completed in timely manner IE, removal of reports, cancellation of accounts
What problems is the product solving and how is that benefiting you?
call tracking for clients. Proving ROI
Invoca Makes Call Routing Easy
What do you like best about the product?
Customer service and ease of use definitely stand above the rest.
Their customer service team is top rate and have always solved issues we've faced with ease and professionalism, creating a dynamic solution for problems.
Ease of use is key for us; there are many other platforms that provide call routing solutions but the ease of use of the dashboard and the overall UI makes it an easy platform for us to use and our clients.
Their customer service team is top rate and have always solved issues we've faced with ease and professionalism, creating a dynamic solution for problems.
Ease of use is key for us; there are many other platforms that provide call routing solutions but the ease of use of the dashboard and the overall UI makes it an easy platform for us to use and our clients.
What do you dislike about the product?
One of my least favourite features, and probably the only complaint I have, is that not all features are available when syndicating a campaign - small complaint, but something to keep in mind when syndicating campaigns through the platform.
What problems is the product solving and how is that benefiting you?
We use Invoca as a solution for both inbound and outbound calls, their customer service and response time makes fixing issues quick and easy - this is a big bonus for our clients that are driving leads in realtime and can't afford to have delays or slow response time in fixing issues.
Recommendations to others considering the product:
Utilize your customer support contact if you have questions - they're quick and friendly and there to help you!
In love with Invoca.
What do you like best about the product?
I really like the clean view and user friendly platform. The product is very easy to manage and operate, it takes very little time to master the platform.
What do you dislike about the product?
I dislike the fact that I cant use it more often! And sometimes I have an issue with logins from different advertisers integrating with Cake, but I believe that is more on Cakes side not Invocas. I also wish I would be able to set up a concurrency for active calls on the advertisers end to help manage the flow.
What problems is the product solving and how is that benefiting you?
the call routing with Invoca is fantastic, I specifically enjoy the option to bundle my offers from multiple advertisers to create a sort of catch-all for similar offers. I also like that when I syndicate the offers from the Advertisers I do not worry about the telecom fees!
Recommendations to others considering the product:
Its clean, user friendly, and easy to manage ( especially if your partners are also on invoca ) .
Essential to the call side of our business
What do you like best about the product?
A great way to track call customers for our products. Easy to use and helpful reporting. The integration capabilities have been essential to tracking and communicating with our own internal platform.
What do you dislike about the product?
Some of the navigation and a few missing features but overall the best product of its kind on the market
What problems is the product solving and how is that benefiting you?
We are solving the call tracking needs of our business. The benefit is added business
Recommendations to others considering the product:
I highly recommend. Their support and account staff are always available to assist and they are quickly becoming the leaders in their field!
Call tracking at your fingertips
What do you like best about the product?
This product easily integrates with Salesforce and allows our team to use the DialogTech panel within SF. Call tracking is automatically synced to a record where you can easily track keywords, ads, and access recordings. You can also put the operators in order to answer.
What do you dislike about the product?
There isn't anything to dislike about this product. We were happy to switch from another provider based on the recommendation of a vendor.
What problems is the product solving and how is that benefiting you?
We get real time call tracking and can easily track better performing campaigns and keywords since the call info is in the same record as the lead rating. This is the easiest way to attribute sales calls to specific budgets (ie Google, Bing, or Organic).
Invoca is a Critical Piece of our Marketing Ecosystem
What do you like best about the product?
Invoca approaches Marketing with a big picture view and understands the needs of it's clients. Phone calls are not only an important way to generate business, they are a treasure trove of data, and Invoca focuses on how to get the best data in the hands of Marketers. They have pulled away from the competition in a big way over the last 18 months.
What do you dislike about the product?
There is not much to dislike about Invoca.
What problems is the product solving and how is that benefiting you?
One of our biggest challenges is the speed at which we grow. This includes geographic growth and through acquisition. It is imperative we can set systems up fast and get actionable data in the hands of decision makers.
Recommendations to others considering the product:
Do your homework and know what business goals you want to achieve.
Great Experience
What do you like best about the product?
Call Tracking, Marketing tracking improvement. Monitoring call quality via recordings
What do you dislike about the product?
Tracking form fills and non call related marketing would be great
What problems is the product solving and how is that benefiting you?
Call Tracking
Data integration has been great
What do you like best about the product?
From an API and data standpoint, it's been a great integration. It's nice receiving all performance data from an established API documentation and process.
What do you dislike about the product?
From an API integration standpoint, I've not had many issues that I couldn't work through.
What problems is the product solving and how is that benefiting you?
Trying to capture as much performance data as possible for our current customers with paypercall campaigns. It's nice to be able to utilize multiple partners within one partner and one API connection.
Well worth it
What do you like best about the product?
We implemented DialogTech in June. It was easy to implement, & the staff is very helpful. The biggest benefit was when I recently activated "call recording." This has already given us tremendous insights into the performance of our call center & has spotlighted areas where we need to improve the experience for our customers. This feature alone was well worth every penny we've paid so far for DialogTech. I highly recommend them. We are continuing to explore new ways to use it, & with their staff's help, hopefully we will implement additional features & capabilities soon.
What do you dislike about the product?
The service was not available for Europe. We wanted a global solution.
What problems is the product solving and how is that benefiting you?
Improved data reporting; attribution of calls to specific campaigns; performance evaluation. Call recordings have given insights into the quality of the call center & the need for additional training.
Recommendations to others considering the product:
Do your due diligence & check out competitors. But definitely give DialogTech a chance for a proposal & a "road test." One caveat--- the service is not available in Europe. We had wanted a global solution, but DialogTech could not provide their service in Europe. Still, we went with them for North America & are satisfied. We will shop for a different vendor in Europe.
Great system to manage calls
What do you like best about the product?
Invoca is simple to use, quick to set up and does a great job. The reports, stats, recordings, etc are great. Its definitely one of the best systems I've seen. The support staff are also very responsive and helpful. Managing campaigns is relatively simple. The platform allows useful customization of calling hours, IVR, restrictions, geographic filters, etc. I've been happy with it.
What do you dislike about the product?
The price is one big negative as it can get really expensive if you are sending a lot of calls through their system. My other issue is the bundle options. I don't love how their bundles work and if your campaigns are not syndicated it can get messy with reporting and call durations with IVRs.
What problems is the product solving and how is that benefiting you?
We work with inbound calls and Invoca has been great. Invoca has helped solve some of our reporting issues, especially in terms of call duration and reporting billable calls. It's very useful if the client you are working with is also using Invoca because it saves on cost.
Recommendations to others considering the product:
Give it a try and see if you like it or not. Its simple to implement and test one or two campaigns or segments and see if you like it or not. That's what we did and we've stayed with it. There are a lot of companies using Invoca, ask for a reference.
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