Invoca
InvocaReviews from AWS customer
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Fan and reseller partner of DialogTech since 2006. The support team is awesome!
What do you like best about the product?
Easy access to support personnel and sales team. SourceTrak, call distributor and the ability to record outbound calls via the agent panel.
What do you dislike about the product?
Control panel can be confusing. Need a solution to alert my end users when a caller hangs up (i.e. - due to long wait time, etc..) .This would allow them to quickly call the caller back to try and salvage a potential lead.
What problems is the product solving and how is that benefiting you?
Website conversion rate monitoring....increased conversion rates. Most importantly the ability to provide/show my clients an ROI using our agency services.
Recommendations to others considering the product:
Don't hesitate to leverage their support to save time if you ever run into an issue or have a question.
Invoca is the best call tracking platform!
What do you like best about the product?
Very easy to set up new campaigns with great reporting. The available integrations are easy to implement (i.e. Google Analytics, Google Ads, Bing, Facebook, etc.)
What do you dislike about the product?
Inability to move promo numbers in bulk from campaign to campaign without Invoca support. There is no reporting available to monitor ring pool and promo number usage.
What problems is the product solving and how is that benefiting you?
Ability to capture online data via the ring pool functionality for our internal digital sources. This allows us to attribute calls to the specific source's campaign.
Recommendations to others considering the product:
Invoca platform is great for call tracking and their support is the best.
Very user friendly platform.
What do you like best about the product?
Easy to use and manage my campaigns without constantly needing assistance from their customer service team. Yet, if I need assistance, they're available and willing to help.
What do you dislike about the product?
My publishers and I both have consistent problems when initially logging into accounts with emails that are already active on other Invoca networks.
What problems is the product solving and how is that benefiting you?
Consistent accurate call tracking and the ability to monitor call quality.
Recommendations to others considering the product:
I still run into problems when I create new accounts on other networks hosted on Invoca. It takes me to my own homepage not to that of the network that I'm trying to login to.
Tracking & Recording Calls With Terrible Great Customer Service
What do you like best about the product?
Nothing, I have been with them over 7 years and they seemed to stop caring about their product and only focus on nice landing pages for new customers.
What do you dislike about the product?
The customer service has been awful recently. I wanted to downgrade from my professional package and they wanted to hook me in for a 12 month contract for service that CallRail beats them in terms of ease and quality.
What problems is the product solving and how is that benefiting you?
I am switching to CallRail, I should have done that many years ago. DialogTech messed up one my main phone numbers they ported it out but it has not been recieved as of yet. Right now the main phone number is showing as disconnected. Not cool at all.
Recommendations to others considering the product:
Great idea to have a single person whom you can communicate with over a period of time so they know you and your company, and what you are trying to achieve.
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