Invoca
InvocaReviews from AWS customer
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Tracking & Recording Calls With Terrible Great Customer Service
What do you like best about the product?
Nothing, I have been with them over 7 years and they seemed to stop caring about their product and only focus on nice landing pages for new customers.
What do you dislike about the product?
The customer service has been awful recently. I wanted to downgrade from my professional package and they wanted to hook me in for a 12 month contract for service that CallRail beats them in terms of ease and quality.
What problems is the product solving and how is that benefiting you?
I am switching to CallRail, I should have done that many years ago. DialogTech messed up one my main phone numbers they ported it out but it has not been recieved as of yet. Right now the main phone number is showing as disconnected. Not cool at all.
Recommendations to others considering the product:
Great idea to have a single person whom you can communicate with over a period of time so they know you and your company, and what you are trying to achieve.
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