Sugar Sell Premier
SugarCRMReviews from AWS customer
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Excellent tool!
What do you like best about the product?
The best part about SugarCRM is how customizable the software is, even for someone like myself who doesn't have a background in development. Tracking activities and results as well as where I stand against quota is very helpful. The dashboard tool is also useful it lets you know up to the minute how you are performing against your quota for the week/month/quarter.
What do you dislike about the product?
It can be complicated to learn and understand the functionality.
What problems is the product solving and how is that benefiting you?
The software is great for coordination, tracking activity, tracking leads, reminders for follow-ups, and most everything you would ever want from a CRM
Load Time and Saving Incorrectly
What do you like best about the product?
The thing that I like best about Sugar CRM would be the ability to create your own dashboard and customize it the way you want.
What do you dislike about the product?
When you are going to save something, it takes extremely long to save cancellation notifications, or calls. This inhibits the ability to work efficiently, as you have to wait for it to save, and when it does, it sometimes saves the item multiple times.
What problems is the product solving and how is that benefiting you?
We are solving issues with miscommunication between departments and what has been said to clients. We are able to look back in logs and view communication with the client.
Recommendations to others considering the product:
If you are looking to customize your dashboard and assign/time tasks, then this is a useful CRM.
Good bit of opensource kit
What do you like best about the product?
Opensource, self hosted, easy to import and export in multiple formats
What do you dislike about the product?
Design could be improved, mobile app needs improvement
What problems is the product solving and how is that benefiting you?
Used it to reduce cost of sales crm
A CRM with great flexibility and custom options
What do you like best about the product?
I really like the report function that is easily customizable and allows monitoring and tracking of the team's performance. In addition, you can also export the report results to spreadsheets for further analysis. The next amazing feature of this platform is its control panels. They are one of the most important parts of the platform and one of the simplest tools. Using SugarCRM does not require any coding skills. We largely just drag and drop items.
What do you dislike about the product?
The SugarCRM platform doesn't always work without problems. Sometimes there are bugs that are not always solved even after the updates, which is somewhat disappointing. I would also like to mention that the support team is sometimes slow. When you ask for help, it will take a while until you receive the answer and advice on how to solve your problem.
What problems is the product solving and how is that benefiting you?
SugarCRM mainly provides our sales and marketing departments with many automated business development tools. It's a great way for all of our teams, including those outside of sales and marketing, to be constantly connected to current events and data surrounding lead generation and nurturing. We can leverage the data for reporting purposes and also to help us refine our engagement efforts. We can also use their email tools to communicate with our contacts in a measured and automated way.
Recommendations to others considering the product:
I think SugarCRM is a suitable platform for both large and small organizations, as it can completely cover most sales and general business needs. I would recommend that you use the SugarCRM platform because it adapts well to your tasks and the results you may will should be better than without using it.
My company uses Sugar to keep tracking of all Dealerships that we are working with.
What do you like best about the product?
I am able to change the status of each dealership that i am working with, along with contacts to keep track of who is my contact for each store. also keeping notes on each store.
What do you dislike about the product?
I really haven't found much to dislike about it.. I wish it was easier to create/manage dashboards- as it is a little confusing but other than that, there is really not much.
What problems is the product solving and how is that benefiting you?
It helps keep me organized, which i am not the best at.
SugarCRM is our Main Source for Tracking Customer Comments and Complaints
What do you like best about the product?
We have been using Sugar CRM for the past three years with great success. We are able to input customer data, track complaints, see comments, and track accountability for a specific case and client. It is fast and easy to use and create a seamless database for consolidating our customers and their cases.
What do you dislike about the product?
I have nothing to complain about with SugarCRM. It does what it is supposed to do and does so very easily.
What problems is the product solving and how is that benefiting you?
We are able to track accountability complaints that need addressing within each department. It has centralized our customer comments, complaints, and allows us to follow up with issues that currently exist in the form of open cases.
Recommendations to others considering the product:
It's great to use if you are looking to consolidate all customer data into one program to track cases that need addressing.
Excellent product
What do you like best about the product?
I like it because Sugar is a complete CRM platform that consolidates all the critical marketing, sales and service information, and is a powerful application that will help you repeat and automate your best practices. Sugar easily integrates with any application in your environment and offers all this value through a modern user experience that can be personalized by each individual in your business and is optimized for use in the devices of those individuals who use it all. days.
What do you dislike about the product?
Actually there is nothing that I do not like. There are some features that I'd love to see, but the SugarCRM development team is rolling out improvements and bug fixes on a quarterly basis and I'm being patient waiting for good results.
What problems is the product solving and how is that benefiting you?
The management of my company has totally changed optimizes our sales, because it has a good customer service.
Recommendations to others considering the product:
Excellent and reliable product. Do not hesitate to acquire it.
Not my favorite CRM, but not the worst
What do you like best about the product?
To be honest, there is not a whole lot I love about Sugar. But I will say, as a sales rep, it's very easy to see who each account belongs to and who has touched it last.
What do you dislike about the product?
There have been times where I have saved pretty high level contacts in Sugar, and I go back the next day to call that person and the contact is still in there, but the contact information is no longer there. Not really easy to task out your day with Sugar. Not easy to search for accounts, or create various filters.
What problems is the product solving and how is that benefiting you?
It's good for keeping notes of what I said last to a customer/prospect. But other than that I don't see much other benefit. It's a glorified address book.
Recommendations to others considering the product:
If you're looking for a CRM that can help manage your day, is easy to navigate, and saves everything you put in there; don't go with Sugar.
SugarCRM in ABATel and AirAA
What do you like best about the product?
Scalable, open source , anything can be changed. easy to implement with voip systems and billing systems, can print invoices, can alongside voip put caller id on screen and automatically create ticket
What do you dislike about the product?
too flat, not so graphically attractive, so its harder to show it to managers, but functionality is great
What problems is the product solving and how is that benefiting you?
Whole Telecommunication system was in SugarCRM. All customers, all tickets basically whole company was tracket in CRM
Recommendations to others considering the product:
Great tool, really good easy to implement and easy for administrators
SugarCRM works great!
What do you like best about the product?
The best part of SugarCRM is that it is highly customizable. There are also a lot of third-party integrations.
What do you dislike about the product?
A con of SugarCRM is that there is a minimum 10 user limit. It may restrain budget.
What problems is the product solving and how is that benefiting you?
SugarCRM is a powerful CRM that businesses can make their own, with endless customization and an open API. But its user minimum may strain the budget.
Recommendations to others considering the product:
This helps with CRM and API. Ease of use
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