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Sugar Sell Premier

SugarCRM

Reviews from AWS customer

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External reviews

706 reviews
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External reviews are not included in the AWS star rating for the product.

    Machinery

SugarCRM

  • March 21, 2019
  • Review provided by G2

What do you like best about the product?
I like that it can be customized to fit the needs of the user base. There seems to be a lot of flexibility with the customization available.
What do you dislike about the product?
I haven't had many issues. My main issue has been with some of the search features, but I believe that was due to the learning curve rather than to how it was set up.
What problems is the product solving and how is that benefiting you?
I primarily use Sugar to run reports and pull mail campaign lists.

    Medical Practice

Sugar

  • March 18, 2019
  • Review provided by G2

What do you like best about the product?
It is easy to use. Gets the job done. Meets bare minimum.
What do you dislike about the product?
Seems primitive. Is not as advanced as Salesforce.
What problems is the product solving and how is that benefiting you?
Maintain clientele. (Sales to providers) organize and graph out sales targets.
Recommendations to others considering the product:
It isn't the most advanced but good if you're on a budget.

    Tara L.

Pros and Cons of Sugar CRM

  • March 08, 2019
  • Review provided by G2

What do you like best about the product?
It is very customize-able so to an extent, you can code it in a way that works best for your company. I also like that there are several categories for touch points so you can prioritize them accordingly.
What do you dislike about the product?
It is not very user friendly or efficient. It often requires several clicks just to make one log. It also does not provide much in the way of analytics.
What problems is the product solving and how is that benefiting you?
Sugar helps me juggle several hundred clients. Their notifications and several different categories for touch points helps me make sure all my clients get the attention they need.
Recommendations to others considering the product:
It takes awhile to get used to, and even longer to learn how to use it most efficiently. But once you get the hang of it, it is an invaluable tool for sales reps.

    Alex S.

SugarCRM Review

  • February 26, 2019
  • Review provided by G2

What do you like best about the product?
Sales tools, lead tracking tools, reporting features are second to none
Module builder is fantastic and very customizable.
Open source roots. Benefits from the rising tide of PHP innovations which let you keep up to date by adding new modules for a very affordable prices. There is a massive community of PHP developers available to help build custom modules for you for cheap prices, if you don't have PHP programming skills.
What do you dislike about the product?
Case management tools are lacking to a high degree, very dated
What problems is the product solving and how is that benefiting you?
Bargain paid open source CRM with lots of power
It can take some time to get used to how to use it. Also, it's too bad the free SugarCRM CE (Community Edition) version 6.5.25 is somewhat outdated, and updated only to fix security bugs. Although, it's about 75% the same features as the paid current version of SugarCRM Pro 7.8.
Recommendations to others considering the product:
Bargain paid open source CRM with lots of power

    Information Technology and Services

Excellent CRM

  • February 20, 2019
  • Review provided by G2

What do you like best about the product?
It allows non-technical users and admins a very good level of customization.
What do you dislike about the product?
Nothing - Sugar is an excellent CRM solution.
What problems is the product solving and how is that benefiting you?
Cross team collaboration, improved information sharing and excellent reporting.

    Computer & Network Security

Worst paid CRM on the market

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
The dashboard is easy to see who has performed in what way. Other than this it is worthless.
What do you dislike about the product?
You get duplicate accounts, contacts, and more. There is no easy way to find contacts or accounts and the whole system is difficult to navigate.
What problems is the product solving and how is that benefiting you?
tracking finances and sales.

    Information Technology and Services

SugarCRM

  • February 19, 2019
  • Review provided by G2

What do you like best about the product?
Easy to search and find customers and contracts
What do you dislike about the product?
Collaboration was hard, user interface was outdated, multiple entries for customers
What problems is the product solving and how is that benefiting you?
Customer tracking
Recommendations to others considering the product:
Look into Salesforce

    Computer Software

Sugar

  • February 15, 2019
  • Review provided by G2

What do you like best about the product?
The product should be enhanced to the help menu it’s not that help
What do you dislike about the product?
It difficult to us and I don’t like the user interface
What problems is the product solving and how is that benefiting you?
Pipeline management and forecasting

    Computer Networking

Lack of integrations with 3rd parties leaves lots to desire

  • February 13, 2019
  • Review provided by G2

What do you like best about the product?
Not enough integration with major 3rd party companies etc.
What do you dislike about the product?
It is hard to navigate and track open accounts leads etc. lots of issues with duplicates. No built in dialer.
What problems is the product solving and how is that benefiting you?
Our finance department likes the reports it generates.

    AL D.

Review

  • February 12, 2019
  • Review provided by G2

What do you like best about the product?
Prospect management, Call logging, calendar sync for meetings, pipeline dashboard view,
What do you dislike about the product?
Some of the steps are unnecessary and are duplicate when adding a new prospect or lead
What problems is the product solving and how is that benefiting you?
Prospect managment and pipeline management

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