Sugar Sell Premier
SugarCRMReviews from AWS customer
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Meh CRM
What do you like best about the product?
Very customizable and simple to use. You are able to track account and pipelines with a decent report builder.
What do you dislike about the product?
No real bells and whistles with this software. Does the basic and little more. Biggest issue is that it lacks the platform and ability to add plugins like in Salesforce.
What problems is the product solving and how is that benefiting you?
Tracking leads, Opportunities and Accounts.
Recommendations to others considering the product:
If you need something basic to track accounts, then it is fine. If you need a more robust platform then there are better options.
Great CRM
What do you like best about the product?
It fits my needs for quote based sales, calls, and meeting.
What do you dislike about the product?
Some of the report based interfaces can be daunting.
What problems is the product solving and how is that benefiting you?
Call follow ups are easier to organize.
Recommendations to others considering the product:
Give it some time, learn all the features.
Interface for SugarCRM
What do you like best about the product?
The SugarCRM interface is real easy to use, it does not require hours of training to be able to navigate thru the system.
What do you dislike about the product?
What I dislike about the system is it crashes (not sure if they already fixed this now) often.
What problems is the product solving and how is that benefiting you?
IBM is a multinational company, and SugarCRM helps us out with keeping tracks of our business partners all over the world.
Recommendations to others considering the product:
I recommend this product especially if you are a multinational company that runs in different countries and/or states.
It does what it needs to do
What do you like best about the product?
Great opportunity for customization. Integrates well with Act-On software
What do you dislike about the product?
The way we have the CRM set up, there are some bugs but we have managed workarounds. Because of these bugs, when there is an update or change, sometimes things break. Rather than let us explain the issues and suggest a fix, Sugar support requires us to the same trouble shooting steps that never work before our ticket is moved up to the top level - which sometimes take weeks.
What problems is the product solving and how is that benefiting you?
Standard CRM
Sugar CRM is NOT a CRM
What do you like best about the product?
Nothing. This CRM does not allow me to run reports. It does not make it easy for me to contact potential clients. I've gone back to using paper instead of this software.
What do you dislike about the product?
Sugar CRM does not work for sales & marketing. Unable to run reports. Unable to sort my leads by stages. Conversion of leads takes about 9 clicks. System latency is horrible. Sugar support is rude. Data migration (from Salesforce) was promised but not executed.
What problems is the product solving and how is that benefiting you?
Zero benefits. I mostly use paper now.
Recommendations to others considering the product:
Don't consider Sugar. It isn't worth the cheaper price.
One Of The Most Valuable Pieces of Software I Use
What do you like best about the product?
I am using the open source version of SugarCRM, SuiteCRM. I love that I can modify it to look, feel, work however I want it to. And, it allows my clients to log in to see the status of leads they submit to me.
What do you dislike about the product?
I would like the latest version to have the old style themes available.
What problems is the product solving and how is that benefiting you?
SugarCRM/SuiteCRM provides the easiest and most efficient way for me to report the status of marketing leads submitted to me from clients, so that they now exactly how much money they are making on our campaigns.
Recommendations to others considering the product:
When installing, make sure to set the file permissions correctly before running the install. Just Google "SugarCRM SuiteCRM file permissions".
Sugar CRM Review
What do you like best about the product?
It is a customer relationship management system that supplies intelligence information.
What do you dislike about the product?
I thus far like everything about the system and do not have any complaints.
What problems is the product solving and how is that benefiting you?
I use SugarCrm to solve problems related to business management for a class at the University. Benefits have been of sales automation practices.
Efficient CRM Software
What do you like best about the product?
Most of things can be customize and easy to understand file structure.
What do you dislike about the product?
Most of the time need to do Quick Repair and Rebuild when make changes.
What problems is the product solving and how is that benefiting you?
Most can be covered by SugarCRM
SugarCRM for sales
What do you like best about the product?
I work from home so I use Sugar as my CRM and it really does keep me well organized. Sugar easy to use and easy to navigate on your own without the help of a teacher. Sugar is not a waste of my time (which I have experienced with other CRMs). I can keep my documents, status and follow up vi the calendar function really helps keep everything in one place.
What do you dislike about the product?
Can't think of anything! Sorry but I have not yet used the mobile version so I can't yet review that.
What problems is the product solving and how is that benefiting you?
This is my database, my follow up system, my leads, my documents --- all in one easy to use system.
Recommendations to others considering the product:
It is the easiest CRM I have used.
Customizable, but difficult to integrate.
What do you like best about the product?
- Sugar allows for organizations of all sizes to set permission-based user roles which is extremely beneficial when you have a larger organization that needs to utilize such.
- Allows for customizable fields and reporting functionality.
- Has a document library that can host and link to client specific library's as needed.
- Allows for customizable fields and reporting functionality.
- Has a document library that can host and link to client specific library's as needed.
What do you dislike about the product?
- Sometimes it is almost too customizable and adds confusion and lack of efficiency/consistency
- Dated look&feel
- Difficult to integrate with other platforms.
- Dated look&feel
- Difficult to integrate with other platforms.
What problems is the product solving and how is that benefiting you?
- Having one place where our Operations and Sales departments can communicate and escalate client needs by tasking other employees within the company. This also benefit's managers in measuring work output.
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