Sugar Sell Premier
SugarCRMReviews from AWS customer
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Sometimes great, sometimes not
What do you like best about the product?
The ability to make changes yourself, as desired.
What do you dislike about the product?
The overall complexity, how difficult it can be to make a minor change work properly.
What problems is the product solving and how is that benefiting you?
Overall customer management. The case module is very effective for our business.
My relaible platform!
What do you like best about the product?
From my personal user view - It is very easy to use, easy to customise. The mobile app is fantastic, it also has offline connection. I have the information readily available when I need. The whole company uses it so every interaction with my customers is logged!
The outlook plugin with Sugar gives me an intelligence panel within my Outlook so I know who the person is that is emailing me, any active opportunities or cases etc all within Outlook - I don't have to open SugarCRM.
I also sell/implement SugarCRM to my customers - seeing how each and every one of them use Sugar opens my eyes so much more with what is capable!
The outlook plugin with Sugar gives me an intelligence panel within my Outlook so I know who the person is that is emailing me, any active opportunities or cases etc all within Outlook - I don't have to open SugarCRM.
I also sell/implement SugarCRM to my customers - seeing how each and every one of them use Sugar opens my eyes so much more with what is capable!
What do you dislike about the product?
For my day to day role, there is nothing really that i dislike about the platform.
What problems is the product solving and how is that benefiting you?
The whole company is sharing data, we save so much time by everyone utilising Sugar. We have it integrated with other programs we are using. We don't need to 'hunt' around for information relating to a customer.
We are able to forecast not only on opportunity revenue but what resources we will need. Every process we have is managed on SugarCRM.
We are able to forecast not only on opportunity revenue but what resources we will need. Every process we have is managed on SugarCRM.
It's Sugar and sometime sweet
What do you like best about the product?
It's cost effective and architectural integration flexible
What do you dislike about the product?
its reminder functionality and limitation of GUI customization
What problems is the product solving and how is that benefiting you?
Updating account information and creating prospects
Recommendations to others considering the product:
n/a
SugarCRM Review
What do you like best about the product?
SugarCRM helps to manage and monitor customer information, drive sales leads, sort out client requests and carry out additional sales and marketing functions.
Great to derive insights about the leads/accounts in creating informed business decisions.
SugarCRM can be accessed by mobile devices as it has the facility to enter prospect details seamlessly on a mobile device and can also be linked with a number of third-party applications.
Great to derive insights about the leads/accounts in creating informed business decisions.
SugarCRM can be accessed by mobile devices as it has the facility to enter prospect details seamlessly on a mobile device and can also be linked with a number of third-party applications.
What do you dislike about the product?
SugarCRM lacks a lot of CRM features and functions as compared to commercial on-demand CRM software systems in the market, the reporting and ease of access to content can be improved
What problems is the product solving and how is that benefiting you?
Managing the sales pipeline and reporting, analytics to derive insights into strengthening the sales pipeline is something I'm looking forward to. The lead life cycle is also is cleared visible.
Recommendations to others considering the product:
The UI/functionalities are to keep in mind, given the nature of the source. It can be customized as per the needs.
Easy
What do you like best about the product?
I really like how I can organize day to day within my book of business. It is nice to set tasks easily and see a calendar to make sure I don't over book a day.
What do you dislike about the product?
I hate how slow it can be and it seems to constantly freeze. When multiple people are looking at opportunities it tends to allow people to look at the same one even when they lock it.
What problems is the product solving and how is that benefiting you?
It is helping me manage my book of business of 2500 people most effectively.
Solid CRM
What do you like best about the product?
The best thing I like about Sugar CRM is how easy it is to filter my book of business and find customers in an instant.
What do you dislike about the product?
I wish I could integrate Sugar with other platforms, especially social media.
What problems is the product solving and how is that benefiting you?
A problem we are solving is stability. The system still crashes from time to time.
Recommendations to others considering the product:
If you need to manage large numbers of clients then this is a good option.
SUGAR CRM is great for small businesses
What do you like best about the product?
I like that it allows me to keep track of all of my communications with customers and it also allows me to take notes.
What do you dislike about the product?
I think there are better CRM companies for larger businesses but sugar CRM is really great for smaller companies.
What problems is the product solving and how is that benefiting you?
I am definitely a notes taker and sugar CRM allows me to take notes and make to do lists which ultimately helps me keep customers happy.
''Old School''
What do you like best about the product?
I didn't really like using this CRM system at all.
What do you dislike about the product?
It's very basic, and not in an easy to use way...but in a 1980's way. In fairness the company was using a free version (I believe) but it is still not great. You can't link inbound or outbound calls...had to manually type in if we had received or made a call. In 2015 it was a bit much.
What problems is the product solving and how is that benefiting you?
I only used it as part of protocol. I didn't find that it solved much at all.
Great but could be better
What do you like best about the product?
It's very easy to use. I can manage a book of business of over 1600 customers and really feel on top of things.
What do you dislike about the product?
Where I work, we filter through orders and reach out to customers who have the same interests as us. However, there are certain orders we can't call on and orders that have already been called on and I hate that I can't filter out those orders because it can take up a lot of time trying to sort through those orders. It amazes me that we can filter so many other variable but not that. The lag time can also be very frustrating. Where I work there are 150 people in my position and sometimes multiple people will "lock" and call a customer resulting in a really bad customer experience. We also have outbound and inbound customer service reps and as an outbounder, I don't like that I can't see if they've already spoken with an inbounder.
What problems is the product solving and how is that benefiting you?
Managing a huge amount of customers and establishing personal relationships will all of them. The ability to record notes, phone calls and emails allows me to really know and take care of over 1600 customers at a time.
Sugar CRM
What do you like best about the product?
It is extremely user friendly, easy to navigate.
What do you dislike about the product?
The website is a bit dull, it could be more colorful and interactive.
What problems is the product solving and how is that benefiting you?
We use Sugar CRM to be notified of sales leads.
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