Sugar Sell Premier
SugarCRMReviews from AWS customer
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Open Source CRM with rich features
What do you like best about the product?
Most of the CRM out there are very expensive, this is open source and highly customizable. As developer who deployed SugerCRM on our own host I found the documentation to be highly effective.
What do you dislike about the product?
SugarCRM has a lack of integration with other popular services.
What problems is the product solving and how is that benefiting you?
We re-purposed the CRM to manage our business needs such as offering a management portal for custom support.
Recommendations to others considering the product:
If you are looking for an open source CRM then look no further. This CRM has a rich set of features and can be customised to suit your business needs.
SugarCRM - Sales Connect Review
What do you like best about the product?
I like that SugarCRM has a user friendly interface. I've never had trouble locating my opportunities in the dashboard. I also like the option to add notes, tasks, and documents to each opportunity.
What do you dislike about the product?
I dislike how slow SugarCRM can be. It freezes sometimes.
What problems is the product solving and how is that benefiting you?
I'm solving opportunity management problems. SugarCRM keeps all of my opportunities organized and allows me to update the sales stage for each one quite easily.
Simple, Customizable, and Powerful CRM
What do you like best about the product?
In general the platform is so flexible and customisable, and this is probably one of its key benefits, compare with other CRM solutions. You can adjust it to your business needs (no coding needed). You can use Module Builder or Sugar Studio to personalise the platform creating new modules, custom fields, etc. Everything included in the commercial versions.
Also SugarCRM provides the freedom to deploy it in a manner that best suits your needs (on-premise, public cloud, Sugar Cloud ,etc.)
Also SugarCRM provides the freedom to deploy it in a manner that best suits your needs (on-premise, public cloud, Sugar Cloud ,etc.)
What do you dislike about the product?
Campaign and Email Management System needs to be improved. But on the other hand you can connect Sugar with other Marketing Automation platforms, such us IBM Campaign Automation or Act-On. Connectors are available for both platforms.
What problems is the product solving and how is that benefiting you?
We use Sugar to manage the entire Sales Cycle, from lead generation to close. We have automated some sales procedures also using Advanced Workflows. We now have the ability to track opportunities and pipeline the way we want.
Recommendations to others considering the product:
Highly recommended, probably one of the best solutions for Lead Management and Sales Force Automation, great value for money.
Great product but minimum seat requirementz
What do you like best about the product?
Very easy to customize. Improve usability with an easy to use interface to tailor for your business.
What do you dislike about the product?
You used to be able to purchase single user licenses but now the minimum is ten.
What problems is the product solving and how is that benefiting you?
Improved prospect and opportuniry tracking. Makes tracking and closing pipeline much better.
Recommendations to others considering the product:
Great option to replace salesforce as they have a strong 3rd party app base.
Sugar CRM User Review
What do you like best about the product?
Web-based and mobile app make this a great CRM for the money.
What do you dislike about the product?
Their plug-ins for Microsoft Office slow down those programs.
What problems is the product solving and how is that benefiting you?
Managing a growing salesforce on a budget.
Recommendations to others considering the product:
When comparing to other CRMs, Sugar exceeded our expectations and delivered on a budget -friendly product.
Great people - Great product
What do you like best about the product?
The people - Many I count as friends. I work closely with the corporate sales team and they have proven to be experienced and capable.
What do you dislike about the product?
VAR relationship needs better direction. Sugar has at time been pro-VAR and pro direct sales.
What problems is the product solving and how is that benefiting you?
We manage our sales tightly with SugarCRM
Recommendations to others considering the product:
Work with a certified implementation partner to be sure that you deploy Sugar in the best way possible
An excellent CRM solution to conforms to the needs of your business.
What do you like best about the product?
We picked Sugar because of the flexibility of the platform. It is a not an "out of the box" solution like the leader (mkt share) in the CRM space.
What do you dislike about the product?
It does take time for certain issues to get resolved although many people (over in one case years) are requesting the same resolution of an issue(s)
What problems is the product solving and how is that benefiting you?
Understand our target market better, learning about the issues that are sales reps (out of the field - it is a big one - worldwide) might be facing and being able to proactively address those issues before it has a negative impact. In, short, it brings our customer information in house rather than with the reps or lost out in the field. We have a better picture of what our market segment is and this allows us to better target our potential customers better. It has allowed us to be more proactive in our sales approach.
Recommendations to others considering the product:
(1) Be willing to do a large amount of "up-front" work prior to even thinking about configuring Sugar to meet your needs. We spent two months with white boards mapping out all of our processes that would be interacting with Sugar. (This was a GREAT exercise by the way). Then we set objectives of what we wanted to get out of our Sugar implementation. Then we did a gap analysis to go from where we were currently and where we wanted to be, and that because the initial (very rough) plan for how we were going to create (which you are doing) and setup Sugar to meet our needs.
(2) Find a GOOD PARTNER to work with. We had an initial partner, that was focused on working with large cap companies and offered minimal help in this initial phase (1). We switched partners and found a GREAT partner to work with and are extremely happy with the results.
(2) Find a GOOD PARTNER to work with. We had an initial partner, that was focused on working with large cap companies and offered minimal help in this initial phase (1). We switched partners and found a GREAT partner to work with and are extremely happy with the results.
CRM Consultant
What do you like best about the product?
Ease of Use and ability to run a sales meeting off the Opportunities List - no paper, easy for sales people to speak to their opportunities with little to no prep - Efficient and action oriented.
What do you dislike about the product?
Some latency in Studio in 7.8 but seems better lately; the inability for records to display in 3 column instead of 2 (without dev);
What problems is the product solving and how is that benefiting you?
Automating the sales cycle and post-sales support - using customer journey and advanced workflow to increase visibility and enable a much more productive process.
Recommendations to others considering the product:
Focus on value. Focus on the ability of a CRM to be customized to your business processes. Take into consideration products you use that can be integrated the best with Sugar.
Sugar User and Partner
What do you like best about the product?
On-demand deployment, ease of use, interface - Can be accessed anywhere and at any time, which is helpful for our in-field reps. We have a lot of employees who work from home, so this is key.
What do you dislike about the product?
Sometimes slow, reporting could be better, global search not always working.
What problems is the product solving and how is that benefiting you?
Following up on leads, remembering engagements, keeping track of sales opps, and metrics
Recommendations to others considering the product:
Be patient. It's a good product and just needs time to get to where it needs to be to be great.
User friendly, turn-key, easily customizable
What do you like best about the product?
It's user friendly for our unique business
What do you dislike about the product?
Sometimes our customization can cause problems
What problems is the product solving and how is that benefiting you?
We've been able to use one system to replace multiple outdated ones.
Recommendations to others considering the product:
It has many key features out of the box that will meet most business needs. But is also customizable for any additional needs.
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