Sugar Sell Premier
SugarCRMReviews from AWS customer
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The Past Five Years
What do you like best about the product?
When things work as they should and you can promote the platform with confidence to your customer (Fellow employees).
What do you dislike about the product?
Upgrades and fields disappearing for no reason. Happens too much for my taste with no explanation. SugarCRM is usually able to fix it but it is an inconvenience to my users.
What problems is the product solving and how is that benefiting you?
Tech Support call center analytics, Field Support analytics. Email campaign platform.
CRM at your feet
What do you like best about the product?
I like that we can customize it to our needs adding not only fields but also modules
What do you dislike about the product?
The user interface is to be desired a bit old fashion for my taste
What problems is the product solving and how is that benefiting you?
It's great to keep all the leads in one place and to get a schedule every morning
Recommendations to others considering the product:
It's great for creating reports and statistics
Does everything the leader does for less money expended
What do you like best about the product?
Cost of ownership is possibly the lowest of CRM solutions in the market yet one of if not as powerful as any competing solution.
What do you dislike about the product?
There's not much to dislike. If anything, the brand isn't touted enough and seems to be a bit of a secret.
What problems is the product solving and how is that benefiting you?
We have built and end to end work flow that allows our predictable revenue team to work with our Account Executives to close deals at a faster rate . In addition our whole implementation team has one view into a client and every project through integrations with full blown project management and our finance software.
Senior Data Analyst
What do you like best about the product?
Customization of SugarCRM is great and easy.
What do you dislike about the product?
At this time there is nothing that we don't dislike.
What problems is the product solving and how is that benefiting you?
Capturing data from the customers and sales people.
Amazing CRM Lead Management
What do you like best about the product?
The Lead Management System.
Importing Emails by configuring Inbound Email Accounts.
Reporting and Charts feature.
Teams and Roles management
Access control even at field level.
Importing Emails by configuring Inbound Email Accounts.
Reporting and Charts feature.
Teams and Roles management
Access control even at field level.
What do you dislike about the product?
Campaign Management System.
Email Management System.
No Tool available for the creation of Package for some specific customization.
Email Management System.
No Tool available for the creation of Package for some specific customization.
What problems is the product solving and how is that benefiting you?
By using SugarCRM I have customized it for many businesses. Mostly used it for Lead Management for a Cinema, Case Management for most of the companies, School Management etc.
Most of the companies are using it for Customer Support.
Most of the companies are using it in Medical firms just like for the management of patients, physicians pharmacies.
Most of the companies are using it for Customer Support.
Most of the companies are using it in Medical firms just like for the management of patients, physicians pharmacies.
Recommendations to others considering the product:
Highly Recommended. One of the best CRM for Lead Management, Customer Care Management, Case Management, Task Management, Accounts and Contacts Management, Reporting, Integration APIs, Import and Export features and most importantly easy to customize according to the needs of the Customers or businesses.
It is very much easy to integrate different tools / processes within SugarCRM.
It is very much easy to integrate different tools / processes within SugarCRM.
SugarCRM a switch from salesforce
What do you like best about the product?
Working with Sugar and the ease in which we have been able to develop custom modules without any programming skills has made the transition from Salesforce to Sugar a delight.
We have been running SugarCRM now for over a year and with the customisations have managed to transform certain areas and workflow methods for greater transparency and simple record management.
We have been running SugarCRM now for over a year and with the customisations have managed to transform certain areas and workflow methods for greater transparency and simple record management.
What do you dislike about the product?
Creating templates for use with quotes and other documentation is very challenging and cumbersome. to over come this we now use Flexidocs.
What problems is the product solving and how is that benefiting you?
Service and Support record keeping has improved thanks to a simple custom module design allowing us to track installations and record service calls and troubleshooting steps.
Very good value for money
What do you like best about the product?
Deployment flexibility (on site / private cloud / pure cloud), access to database, freedom
What do you dislike about the product?
Lack of social networks integrations, poor CPQ system, basic reporting
What problems is the product solving and how is that benefiting you?
Sales automation / monitoring, sales efficiency, budgeting
Innovative platform
What do you like best about the product?
Flexibility of the platform, no limitations in datamodel definition
What do you dislike about the product?
still old frameworks are used, e.g. quote
What problems is the product solving and how is that benefiting you?
Easy access and overview of data
Super Easy CRM to take on-the-go
What do you like best about the product?
The SugarCRM App is very useful. Given that most of our CRM needs were during travel, the app was super handy!
What do you dislike about the product?
It was a little challenging defining our sales stages when we started using Sugar, but once they were established, we were able to get all the info in easily.
What problems is the product solving and how is that benefiting you?
All contacts are now in one place, rather than all over the place. This was especially helpful during trade shows - no more stacks of business cards trying to keep track of contacts!
Recommendations to others considering the product:
Be prepared for a big data upload, especially if you have been tracking customer activity for a long time. Other than that, once you're off the ground, it is really easy to use.
Easy to Use and Maintain
What do you like best about the product?
Sugar is extremely intuitive making it easy to learn and easy to use. Once you understand the basics about record layouts and navigation in any one module, those basics apply to all other data modules (e.g. Accounts, Contacts, Leads, Opportunities, Cases, and more). Also, most types of changes or enhancements to a Sugar system can be done through a "point and click" admin interface, which can be learned with no real technical background required. Among many very nice features compared to other CRM products I've worked with over the past 20+ years is the ability to create custom modules with the fields you want and the relationships with other modules that you want. Custom modules are created through the simple admin screens without any coding whatsoever.
What do you dislike about the product?
The ability to add a third column in the main record layouts to take more advantage of screen space would be very helpful.
What problems is the product solving and how is that benefiting you?
We have configured our Sugar system to fully support our sales processes including the ability to monitor sales opportunities and pipeline the way we want. Our sales reps now have a highly tailored CRM solution that helps them prioritize their activities and provides them with information to be more effective in their interactions with prospects and customers. Our Sugar system has greatly enhanced both efficiency and effectiveness resulting in noticeably improved business results.
Recommendations to others considering the product:
When evaluating Sugar, have someone familiar with Sugar show you how to set up some initial configuration to get a good sense for how easy it is to make changes in Sugar to meet your specific business requirements.
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