Sugar Sell Premier
SugarCRMReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
705 reviews
from
External reviews are not included in the AWS star rating for the product.
Tremendous Power and Potential with an incredible amount of tech support needed
What do you like best about the product?
I like the power and complete flexibility to build a CRM from the ground up.
What do you dislike about the product?
The learning curve is a bit steep. However, it's hard to say that it would be any worse than other full-fledged CRM systems.
The biggest problem is that customization will take a team of programmers to make it user-friendly and suited to your exact needs; assuming that your needs are more complex than a glorified rolodex. You can expect it to cost similar to a customized Salesforce solution ($20,000 - $50,000+ depending on complexity)
The biggest problem is that customization will take a team of programmers to make it user-friendly and suited to your exact needs; assuming that your needs are more complex than a glorified rolodex. You can expect it to cost similar to a customized Salesforce solution ($20,000 - $50,000+ depending on complexity)
What problems is the product solving and how is that benefiting you?
We are a higher education institution interested in using it for recruiting through alumni. We created a recruiting module; transcript module; alumnus module; donation module; schools module; we even created repair module that allowed students to snap a picture of a maintenance need and send it to the system which would create a task list for grounds maintenance.
Recommendations to others considering the product:
CRM might be free and open-source. However, to gain full benefit of the software you need to learn to customize it. Using Upwork or a similar service you can find specialized programmers who, wth the right direction, can help you make a customized solution. However, you can expect it to take three times as long as you plan (that's a guarantee no matter who you think you are! :-)) You can also expect to devote at least one full-time manager for this project, implementation and administration.
Very Basic CRM
What do you like best about the product?
It's a pretty basic CRM. It gets the job done if you don't need your CRM to integrate into any other tools like Marketing Automation or Google Analytics, etc.
What do you dislike about the product?
It's not that user-friendly or robust compared to other CRMs that I've used. It does not seem to have easy integrations with other tools like marketing automation. I think you'd probably need a developer dedicated to working on this in the back-end to really get the integrations and customizations that larger, growing businesses would require.
What problems is the product solving and how is that benefiting you?
Basic CRM use. A place to house customer data.
Recommendations to others considering the product:
Make sure that if you are planning any customizations or integrations that you have someone experienced to help on the dev side.
Sugar CRM
What do you like best about the product?
It is easy to understand and navigate through
What do you dislike about the product?
Support is tough to come by. A colleague opened a ticket and did not get a response for over a week
What problems is the product solving and how is that benefiting you?
Integrating our leads and contacts into sugar and the ability to Manage seamlessly
Recommendations to others considering the product:
Make sure you ask for personal support
I have used SugarCRM for the past year.
What do you like best about the product?
For it's cost, it does what I need it to do. Salesforce remains the best CRM that I have used, but Sugar would be second.
What do you dislike about the product?
Having to link back and forth between Opportunity and Tasks can sometimes be a pain.
What problems is the product solving and how is that benefiting you?
Like any good CRM, Sugar is easy enough to use to ensure I am organizing my activities and recording the results for ready reference.
Recommendations to others considering the product:
For its price point, Sugar is a solid CRM solution
Strong CRM for small business.
What do you like best about the product?
I like the flexibility this offers to a small business, it allows you a powerful tool for a small cost. You can keep track of opportunities, bugs, tasks, current customers, and location quickly and easily.
What do you dislike about the product?
I dislike that once you start to grow you can sometimes lose the ease of access as previously mentioned. My company has gotten a lot larger and it is not quite as easy to use or sort through. So many additional filters had to be added to make it easier to use.
What problems is the product solving and how is that benefiting you?
We are able to manage and maintain all our Customer information in this tool.
Recommendations to others considering the product:
SugarCRM is a great startup CRM system, and allows you to capture necessary information.
SugarCRM
What do you like best about the product?
The user interface is clean, and pleasing to look at.
What do you dislike about the product?
Slow, clunky, difficult to make changes, difficult to delete old information.
What problems is the product solving and how is that benefiting you?
Putting customer information in one place, letting other users see the information as wel.
Recommendations to others considering the product:
It's difficult to program and takes a lot of trial and error.
Great Sales Force Asset
What do you like best about the product?
Ability to house all aspects of my business into one resource
What do you dislike about the product?
It took me a little time getting adjusted to this new platform of CRM.
What problems is the product solving and how is that benefiting you?
I can keep customer commitments and upload, pictures, notes, and contact information all into one call logging program. In the past our data was held on different platforms
Recommendations to others considering the product:
Great asset to unifying your sales force
works basic CRM capabilites -not equiped with easy to use tools
What do you like best about the product?
I like that there is customization capability- this was very appealing when we purchased it.
What do you dislike about the product?
hard to use reporting tools - they are not at all intuitive. fields are very hard to customize which makes it harder to work to set- up for our specific business model.
What problems is the product solving and how is that benefiting you?
Trying to gain statistics on what our client portfolio looks like -why people buy from us.
Trying to track sales pipeline better to know how many prospects are at which stage
Trying to use for collaborative purposes within our organization so that our client service department can easily implement a client after a sale.
Trying to track sales pipeline better to know how many prospects are at which stage
Trying to use for collaborative purposes within our organization so that our client service department can easily implement a client after a sale.
Recommendations to others considering the product:
it does the basics of pipeline and client tracking database.
Good product for M&A Boutique
What do you like best about the product?
I like the fact that SugarCRM is very detailed-oriented in its approach.
What do you dislike about the product?
I dislike the complexity of the software in some way for new users.
What problems is the product solving and how is that benefiting you?
We are using it to keep track of the contact we have made, to create a repertory of the prospects and clients.
SugarCRM - Better than SalesForce
What do you like best about the product?
easy of use. user friendly and robust. Can easily be customized so that it can be used in any organization.
What do you dislike about the product?
Only displays 30 records at a time, need to scroll down and click instead of auto fill. Looking for better integration with our automation.
What problems is the product solving and how is that benefiting you?
Needed a CRM tool that would help our organization track leads, projects, contracts. This is a great tool that has helped our sales, marketing and operations communicate better and remotely.
showing 691 - 700