Sugar Sell Premier
SugarCRMReviews from AWS customer
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SugarCRM Community OpenSource
What do you like best about the product?
Allows you near full customizability with an open source platform. It integrates well with almost anything that can use web services.
What do you dislike about the product?
The costs to build and maintain the open source platform and process flow and utilities adds up to higher than just purchasing a pre-built and supported CRM. The non-Community version is still lacking though as it is too much 'one size fits all' to be useful to our organization.
What problems is the product solving and how is that benefiting you?
.needed a location to store actionable data on our customers that would allow us and our sales team to better market and support them
Recommendations to others considering the product:
If you need a CRM, you should pay for one out of the box, not try to build it. If you are looking to start building before you need, then this is a great option. I would recommend either hiring someone that has done this before or to pay for a third party partner to build and service this system for you.
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