Prevents the end-user system from being compromised and good integration capabilities
What is our primary use case?
This solution is for hybrid users who work from anywhere. It's like an end-user firewall. We can have restrictions on the end-user. If they come to the office, we have the infrastructure set up, and we can restrict access.
But if they are connecting to the office from a personal network, like when working from home, we don't have any visibility. That is where Zscaler will help us get control over the end user. Wherever they are, on any network, the organization policy will be pushed to the end-user.
What is most valuable?
It is very beneficial in preventing the end-user system from being compromised. It can give visibility on the end user's internet access. If the user is accessing any malicious content, suspicious things, or phishing attacks, those things can be mitigated by using Zscaler. Those kinds of traffic will be blocked. That is one of the advantages.
What needs improvement?
If there are any issues at the network level, such as users working from home, then it is very hard to catch up with them and resolve issues on the end-user machine.
If the user doesn't have internet access because of Zscaler... Sometimes, it might be a rare case, but it is very challenging for us to take action because they don't have internet. It can be difficult for us to troubleshoot.
The user accessibility; it is better to improve that for control accessing and configuring. It's very complicated to do the configuration. The IT job is a little bit complicated. Those who have the experience can do that. It's not easy or handy to use this tool.
What do I think about the stability of the solution?
It has good stability, and it is very secure in terms of security.
What do I think about the scalability of the solution?
Scalability is complicated. I would rate it an eight out of ten. It can support more than 10,000 end users.
How are customer service and support?
We have used tech support to solve some kind of issues, network issues, or any product-level issues. We used to connect with the tech support of Zscaler.
Sometimes we used to get faster support. If it's an issue with the product level, then it will take some time. That's also fast only. The support is good from their end.
Which solution did I use previously and why did I switch?
We used to use FortiSASE from Fortinet. It follows the same zero-trust security access concept. It is also in the same picture. But if you compare it to Zscaler, Zscaler is better compared to FortiGate.
Zscaler is very secure, and it has more features, like application segmentation, where only trusted users can access limited resources within the private environment.
How was the initial setup?
The deployment time depends on the environment and how many users are there. For example, for a hundred users, we can complete the deployment within two weeks.
It can integrate with multiple third-party solutions like Microsoft for authentication purposes, and Splunk, QRadar, and any antivirus solutions if they have them. It is feasible to integrate with third parties so that we can get access together to protect the end-users and the environment.
What about the implementation team?
It requires around ten people, dedicated engineers, to manage this.
What was our ROI?
From the security perspective, it has a layered approach for the connector. But with FortiGate, it's like simply connecting to the network, and it doesn't have that much security.
What's my experience with pricing, setup cost, and licensing?
It is a little bit too costly because of the maintenance and the product scalability. It is a little bit costly compared to other products, and it has more features compared to them. That is where the pricing seems more.
What other advice do I have?
I would rate it a nine out of ten. It is recommended for hybrid users, where the work-from-anywhere concept is followed. It is very useful for them to get complete visibility on the end-user and to secure their environment by bridging from outside.
User friendly tool with effective features
What do you like best about the product?
All the connectors are cloud based and user get the access through the nearby datacenter and the failover is quite effective.
What do you dislike about the product?
Sometime high bandwindth on connectors downgrade the performance.
What problems is the product solving and how is that benefiting you?
To configure the automatic failover of the connector which help the user to continue using the internet incase any of the connector goes down.
A fast and scalable solution that is secure and can be modified according to the customers’ requirements
What is our primary use case?
We use the solution to connect private applications in the data center or the SaaS applications on the cloud.
What is most valuable?
What needs improvement?
The connectivity could be faster. Sometimes, the issue is internal.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The product is pretty stable. It has a set of compliance that it follows. It is flexible. We can modify it according to our requirements. I rate the stability a nine out of ten. Sometimes, there are issues with the internet and cloud connectivity.
What do I think about the scalability of the solution?
We have 500 users in our organization. The product is completely scalable. We can scale it up to 20,000 easily.
How are customer service and support?
We contact the support team two or three times a year if we need to change some configuration. The technical team is good. The team works on our requests according to the priority levels assigned. The team calls us quickly if we raise a P1 request.
How was the initial setup?
The tool is easy to deploy. We have to deploy the agent on the user’s machine. The agent takes 20 minutes to be installed. The tool is deployed in the data center. If the prerequisites are set up already, the product can be deployed in two or three hours.
It is a cloud-based solution. We need two support engineers and one senior resource with more than seven years of experience in networking to deploy and maintain the tool. We need one product manager for coordination.
What about the implementation team?
The deployment can be done in-house.
What was our ROI?
The solution provides security. The users can access the application securely. The user experience is also good. The solution improves the latency and connectivity. When we connect through our legacy solution or VPN, we face delays. Zscaler is a fast solution.
What's my experience with pricing, setup cost, and licensing?
Price is not a problem. We prefer Zscaler because it is a secure product.
Which other solutions did I evaluate?
We also evaluated Forcepoint. We did a POC and demo of the solutions. We evaluated the products based on the use cases and their performance. Then, we chose Zscaler.
What other advice do I have?
Once the sales activity and upgrades were complete, we requested some licenses and started utilizing them. I will recommend the solution to others. Organizations must remove the bottlenecks and latency issues before converting from the legacy VPN connectivity to Zscaler. Otherwise, we will face some connectivity issues. Overall, I rate the tool a nine out of ten.
Keeps safe while using the internet
What do you like best about the product?
Very simple to install and login then start browsering or using the internet
What do you dislike about the product?
For some reason it does not automatically update to latest version
What problems is the product solving and how is that benefiting you?
Protecting users from internet threats
Does what it says
What do you like best about the product?
Helps secure the company when most of the employees are working remotly and need to access confidential data.
What do you dislike about the product?
Price is on the steep side an dinterface is a little lacking compared to its competition.
What problems is the product solving and how is that benefiting you?
We need to comply with our compliance standards and ZIA helps us acheive zero trust.
ZIA is good to use for user point of view as well as for administrators.
What do you like best about the product?
The best thing is once it is activated it will work every time,if user is in office network or in his personal network doesn't matter. When ever user try to reach out to internet by default traffic will be going to ZIA
What do you dislike about the product?
I have noticed that after whitening a domain,some sub url was showing blocked . I have to allow all the sub url also then only it was started working.Which should not be the ideal way of whitening.
What problems is the product solving and how is that benefiting you?
Earlier I was having onprime proxy set-up. So what ever policy was there only applicable when traffic will go via office network. If user connect his own network policy will not apply. ZIA resolved that problem and policy was applied for user all time .
ZIA review
What do you like best about the product?
Reliable solution that gives users access to internet in a secure way.
What do you dislike about the product?
Cost in general and have to pay for additional add-ons.
What problems is the product solving and how is that benefiting you?
Currently I didn't experience issues with the solution.
Cloud Security Connector for Zscaler (ZIA) as outbound traffic proxy
What do you like best about the product?
Three feature specifically I like to appriciate for are as below:
1. Zscaler's cloud-based architecture allows for centralized policy management and control.
2. Cloud Security Connectors can be deployed across various locations, and their configuration can be easily managed at scale.
3. While security services are hosted in the cloud, routing traffic through a local connector can help reduce the latency that might be incurred when traffic is redirected to the cloud and back.
What do you dislike about the product?
It's been just couple of months we have migrated traffic of our production application on ZIA. So at present we dont face any challenges. But deployment perspective we have requested Zscaler product team to work on Auto-scaling of Cloud Connectors so that we will achieve HA and Scalability.
What problems is the product solving and how is that benefiting you?
1. Cloud Security Connector helps organizations enforce advanced security policies and protections by routing traffic through Zscaler's cloud platform.
2. Cloud Security Connector for Zscaler (ZIA) reduse overhead of managing device's, patching, upgradation etc tasks
3. Cloud Security Connector allows organizations to centrally manage and enforce security policies, making it easier to ensure uniform protection and compliance across all connected devices and locations.
Zero Trust for Enterprise
What do you like best about the product?
The solution is focused on zero-trust security architecture. It covers prominent aspects of the security deployment landscape, the cloud-based internet proxy helping in the hybrid working model for my customer.
What do you dislike about the product?
Integrating with other proxy solutions is complex, specifically with Onpream deployments. New policy synchronization takes time, and you don't have to control the traffic for an interim period.
What problems is the product solving and how is that benefiting you?
It solves various business problems, such as Secure Access, Remote User Protection, Network Transformation, Reduced Latency, Policy enforcement, Secure Internet Browsing, Data protection, etc.. The benefits are immense and make my organization compliant and secure.
Company employees most hated software, but it is one of IT's most loved.
What do you like best about the product?
I wasn't working for the company when we first integrated Zscaler, but I believed it was pretty painless. Since it's SaaS, there is little installations on our end, and ZScaler helps with configuration, setup, and education to use the tool. The admin portals are informative and easy to use. With the ZScaler client installed on each endpoint, we could monitor traffic and diagnose network issues when employees worked at home, which uses the ZDX product. ZScaler provided URL filtering list with different categories, so it's easy to configure on our end.
What do you dislike about the product?
The ZScaler client can be very buggy at times, and ZIA has caused lots of network issues. The client would often bug out and no longer work, making it so the employee can not access the internet at all. Other times, the client would work, but the ZIA connection would cause network issues like no internet connection, packet loss, high latency, inability to access network resources, unable to access a specific server, and many other network issues. These issues were so common that every employee with ZIA installed grew to hate the software as they had to deal with it regularly. ZIA was also way too easy to disable, making the security features vulnerable to attackers and employees trying to get around the firewall / URL filter.
What problems is the product solving and how is that benefiting you?
Helped us create a more secure network for the CNNC Level Certification. With ZIA we could use our configured firewall / URL filtering without direct VPN connections into our network.
