Meltwater Suite
MeltwaterReviews from AWS customer
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Insightful Tool with Minor Scheduling Glitches
What do you like best about the product?
I find Meltwater incredibly useful for Community Management, Reporting, and Research for new clients, enhancing my understanding of conversations within the communities I work with. I particularly like the Explore tool and the AI assistant, as they offer valuable insights when searching for what brands are discussing. This feature suite makes exploring data and trends straightforward and insightful. The transition from Sprout Social to Meltwater was smooth and cost-effective, adding great value to my team. Furthermore, the initial setup was easy, facilitating a seamless adoption of the platform. These aspects collectively make Meltwater a reliable and efficient tool for my professional needs.
What do you dislike about the product?
I find that scheduling content sometimes results in errors that are inconsistent with platform requirements. Additionally, I would like the system to be adaptable to more file types.
What problems is the product solving and how is that benefiting you?
Meltwater helps me understand community conversations, provides valuable brand insights, and supports client research, making it cost-effective and easy to use.
Effective PR Monitoring with User-Friendliness
What do you like best about the product?
I appreciate the user-friendliness of Meltwater, as it facilitates our Global PR Monitoring. The service offers a good overview and transparency for our international structure and the multilingualism in our global setup. The reporting capabilities are particularly valuable as they form the basis for executive summaries. I find the newsletter creation feature very practical, as well as the tagging, which helps us structure and organize content by different countries.
What do you dislike about the product?
The newsletter templates are not always flexible enough to adapt them to the corporate design. Additionally, media coverage for China requires improvement.
What problems is the product solving and how is that benefiting you?
I use Meltwater for global PR monitoring, which provides me with a good overview and transparency through its international structure and multilingual capabilities. Reporting options support executive summaries, while the tagging function helps structure content by country.
Powerful Social Listening Tool with Room for Stability Improvement
What do you like best about the product?
I appreciate Meltwater's ability to provide a wide range of data, which is crucial for effective social listening. The Explore tab is particularly valuable for accessing social listening data, allowing me to gain deeper insights and keep track of key trends and sentiments of our client's customers. Additionally, I find the initial setup to be fairly easy, greatly aided by the availability of comprehensive learning materials and monthly webinars or training sessions that enhance my understanding and usage. These features collectively support my work in social sentiment analysis and empower me to make informed decisions.
What do you dislike about the product?
I sometimes face issues with Meltwater crashing, which disrupts my work and requires time to reboot and recover any unsaved progress.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening, which helps me understand the sentiments of our client's customers, thanks to its wide range of data and the valuable explore tab feature.
Efficient Media Sourcing with Room for Improvement
What do you like best about the product?
I use Meltwater to efficiently source journalists and track our media coverage. The software makes compiling lists in an organized and digestible manner impressively straightforward. I absolutely value the organizational features of Meltwater, which allow me to maintain a clear structure in my tasks. Additionally, the simple tab functionality enhances the user experience by making navigation seamless and intuitive. I also found the initial setup of Meltwater to be exceptionally easy, which is a huge advantage for getting started quickly without unnecessary complications.
What do you dislike about the product?
I find pitching through Meltwater challenging as I often don't receive responses from journalists.
What problems is the product solving and how is that benefiting you?
I use Meltwater to source journalists and easily find media coverage on us, organizing data in a digestible manner.
Enhances Media Relations with Easy Setup
What do you like best about the product?
I find Meltwater incredibly valuable for media tracking and public relations, especially with its ability to conduct Boolean searches and hyper-target journalists. These features are crucial in enabling me to secure credible earned media coverages, which is a significant part of my work. Furthermore, the initial setup of Meltwater was great and pretty easy, ensuring a smooth start. Overall, these factors collectively enhance my productivity and effectiveness in media monitoring and outreach tasks.
What do you dislike about the product?
I dislike the limitation in the journalists database for developing countries, particularly the underrepresentation in regions like Africa.
What problems is the product solving and how is that benefiting you?
I use Meltwater for media tracking, journalist outreach, and sentiment analysis, helping me secure credible media coverage efficiently.
Great Data Centralization, But Room for Improvement
What do you like best about the product?
meltwater is incredible at capturing large amounts of data and centralizing it in one hub. Starting my day with meltwater, and ending has allowed me to stay on top of the online space for my brand. additionally, the 2nd half of support our team has received from Lou Chalfant has been incredible; she has made the ease of integration... easier.
What do you dislike about the product?
being such a robust tool, it takes an incredible amount of time to become proficient at the product, making it (almost) counter productive in the early learning stages.
What problems is the product solving and how is that benefiting you?
brand sentiment monitoring through social media and pr
User-Friendly and Effective, But Occasional Unexpected Changes
What do you like best about the product?
Easy to use and it does exactly what I need in my role as Press Officer in a research company. Whenever I have a question, the back office is quick and concrete in its response.
What do you dislike about the product?
The package sometimes surprises me with a change in the 'interaction' that I did not see coming.
What problems is the product solving and how is that benefiting you?
1) Keeping track of changes in the staffing at the media, 2) making it easy to connect with the journalists: automated spam filters consider our email via Meltwater as safe
Stellar Support, Useful Features, Mild Tracking Hurdles
What do you like best about the product?
I find Meltwater incredibly useful because of its AI features that significantly enhance our social listening capabilities. It allows us to access real verbatims and comments about our brands, giving us insights into the reality of how people interact with our products. I also really appreciate the exceptional training provided by the team, which was consistent and personalized. Our training sessions were conducted with such a light and engaging approach, which made learning the platform an enjoyable experience despite its complexity. The weekly calls and personalized attention from the Meltwater team made a significant impact, providing invaluable support and making onboarding a smooth process. The best part of using Meltwater is the people. The account managers consistently work alongside us, ensuring everything is seamless and easy. Their proactive involvement and excellent support have been pivotal, making the human element the highlight of the Meltwater experience.
What do you dislike about the product?
I think the tracking through the Boolean is still a bit difficult to find interesting information without noise.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening, gaining insights from real comments about our brand to understand customer experiences better.
Unlimited Searches and Data Export, But UI Needs Improvement
What do you like best about the product?
unlimited searches. data export is very detailed
What do you dislike about the product?
UI isnt great. seems very outdated.also some articles when exported are bad links.
What problems is the product solving and how is that benefiting you?
great with unlimited exports and SOV analysis
User-Friendly Platform with Excellent Support, but Limited Pinterest and Story Analytics
What do you like best about the product?
The platform is highly user-friendly and simple to navigate. The onboarding process is clear and uncomplicated, and the support provided has been excellent.
What do you dislike about the product?
There are a few drawbacks, including the inability to view owned Pinterest content and the restricted analytics available for stories.
What problems is the product solving and how is that benefiting you?
All of my social media data is brought together in one place, so I no longer have to switch between individual platforms.
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