Meltwater Suite
MeltwaterReviews from AWS customer
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Great for Data Integration, but Schema Flexibility Needed.
What do you like best about the product?
I have used for data integration and it works really great.
What do you dislike about the product?
The schema is rigid to work with. Hence that is something that can improved upon.
What problems is the product solving and how is that benefiting you?
It helps with the social media dataset management and overall helps in the marketing.
Innovative AI, Needs UI Simplification
What do you like best about the product?
I really like how Meltwater is leveraging AI tools within the software. I also like that I can request updates to the media database and the filtering capabilities for research. I also really like the reporting system and custom reports. The interactive reporting links are great, and I also love the AI studio for quick reports or research. The initial setup was great, they onboarded us easily and offer a lot of training.
What do you dislike about the product?
Meltwater has a lot of detailed options and the interface could be easier to use and less complex.
What problems is the product solving and how is that benefiting you?
Meltwater makes tracking PR results consistent and professional.
Effortlessly Enhances Media Monitoring and Releases
What do you like best about the product?
I really appreciate how easy Meltwater is to use and the breadth of functionality it offers. It's great that it includes publications in other languages, which is really important for us since we have so many students from diverse backgrounds. Meltwater saves my team and me time, making us more efficient. We can use it for multiple tasks instead of juggling different platforms and paying multiple subscriptions. Knowing about articles written overseas because of the multiple languages supported is very valuable.
What do you dislike about the product?
The onboarding process was a little complicated with lots of different emails with different links and sections in them. If there was a centralized hub or platform within Meltwater for onboarding that stepped you through everything, I would have found it easier.
What problems is the product solving and how is that benefiting you?
Meltwater streamlines approving and sending press releases, offering professional polish. It helps us stay updated on media mentions and competitor insights. It saves time, enhances efficiency with broad functionality, and supports multiple languages, keeping us informed about international articles.
Competitive Analysis and Easy Setup with Meltwater
What do you like best about the product?
I mainly use Meltwater to review the performance of our brand versus key competitors. I like the custom alerts to identify spikes in communication. Look at Studio, it really makes using the platform much easier, especially the ability to generate prompts for information analysis with little knowledge of Boolean language. Also, the initial setup of Meltwater seemed simple to me thanks to Nacy's support.
What do you dislike about the product?
There are so many tools that sometimes it seems overwhelming to navigate them. The fact that all the available analysis options are listed on the left side confuses me. I would prefer if there were business questions from which I could start to explore the information.
What problems is the product solving and how is that benefiting you?
I use Meltwater to review our brand's performance against competitors and receive personalized alerts. It helps me measure the impact of communication and understand what people are talking about on social media.
Intuitive Programming and Outstanding Customer Service
What do you like best about the product?
The programming is very intuitive and easy to use once you get everything set up. Customer service is very responsive.
What do you dislike about the product?
There have been a few issues with systems being glitchy and not updating data but thing are resolved quickly.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us monitor all mentions and aiding in us finding editorial opportunities.
Real-Time Spike Alerts and Shareable Dashboards
What do you like best about the product?
The real‑time spike alerts with AI explanations are outstanding; they surface why a topic is trending, the top terms, sentiment and locations, so we can act quickly.
I also love the shareable dashboards/reports for quick exec readouts.
I also love the shareable dashboards/reports for quick exec readouts.
What do you dislike about the product?
Two areas could improve:
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
1. LinkedIn coverage: the platform doesn’t consistently alert on posts where our brand is mentioned without a tag, which creates blind spots for executive thought‑leadership monitoring.
2. Alert relevance & controls: occasionally we receive noisy alerts; while sensitivity can be adjusted, smarter default filtering would save time.
3. Access continuity: if a renewal crosses the contract date, access may be cut off abruptly even as email alerts continue; a grace period would avoid work disruptions
What problems is the product solving and how is that benefiting you?
Media Monitoring Across Channels: It consolidates news, social media, podcasts, and broadcast mentions into one platform, eliminating the need to track multiple sources manually.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Real-Time Alerts and Trend Detection: AI-driven spike alerts identify when conversations surge, helping us respond quickly to emerging issues or opportunities.
Insightful Analytics: Provides share of voice, sentiment analysis, and narrative trends, which are critical for measuring brand reputation and campaign impact.
Executive Reporting Efficiency: Automated dashboards and customizable reports save hours of manual work, making monthly and crisis reporting faster and more accurate.
Easy access and useful metrics for communication strategies
What do you like best about the product?
The site is easily accessible, has a variety of activities, and you can find efficient, real metrics that have helped me as a basis or analysis for communication strategies.
What do you dislike about the product?
I have liked everything so far in the tools I have used on the platform.
What problems is the product solving and how is that benefiting you?
Know the impact that press articles have had on the target audiences.
Empowers Social Listening, Needs License Flexibility
What do you like best about the product?
I use Meltwater as a key digital intelligence and social listening tool. I like that it allows us to go beyond visible content and understand the real context in which brands live—what is said, who says it, how it is said, and what impact it has on public conversation. I really appreciate that we can monitor real-time conversations. I also enjoy the planning part and reputation management features.
What do you dislike about the product?
I don't like that we have a specific number of brands and we cannot make changes to the contract if we need more or less licenses. To be more flexible with the number of licenses. If we lose a client, we would love to stop using a license. If we gain a client, we want to add a license.
What problems is the product solving and how is that benefiting you?
Meltwater lets us understand brand context beyond visible content, monitoring real-time conversations and aiding in planning and reputation management.
Excellent experience and outstanding results
What do you like best about the product?
The scheduling and integration of all platforms.
What do you dislike about the product?
The programming of content and videos that must be reduced in size a lot.
What problems is the product solving and how is that benefiting you?
It facilitates the scheduling of different content on various platforms.
Exhaustive Analysis and Outstanding Support
What do you like best about the product?
I like that Meltwater provides you with an analysis of what is happening on social media and gives you a real insight. Monitoring media and social networks allows you to turn scattered information into strategic value, providing efficient support for decision-making. I believe that the most valuable attributes are the data analysis and the excellent customer service they have, making the tool truly useful.
What do you dislike about the product?
Perhaps in an operational manner, the number of users assigned to you or the generation of reports. The plans have conditions and these, a number of users, and one always wants more. The generation of reports is a service that should be included in the package and not as an additional service.
What problems is the product solving and how is that benefiting you?
I use Meltwater to understand the dialogues on social networks. Provide a real analysis of the environment, systematizing scattered information for strategic decisions.
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