What do you like best about the product?

I think it is a great product for PR monitoring for companies who want to measure exposure.

What do you dislike about the product?

I expected way more out of the product.

First, the reporting was subpar from a PR standpoint. It would tell us where we were featured in the news but it also missed a lot. We asked reps to help us with reporting multiple times and they didn't show us anything very useful.

The product itself is very expensive, we thought the social aspect was included but found out AFTER you had to pay more for it which cost even more as than Meltwater basic. It just wasn't worth the cost. We use Hootsuite and it is a very small fraction of the cost.

What problems is the product solving and how is that benefiting you?

It helped us gain insight into mentions of our name in reports, social media, etc.

What do you like best about the product?

Tie in with our public relations efforts

What do you dislike about the product?

Not user friendly and doesn’t provide the best analytics

What problems is the product solving and how is that benefiting you?

It allows us to publish social connected to press in one instance

Recommendations to others considering the product:

Have a clear plan on your PR efforts so that you can easily connect social to them

What do you like best about the product?

It's a useful tool to provide media intelligence relevant to your business.

What do you dislike about the product?

We've been a client for many, many years and while this is a significant expense for a fairly small company, we have always valued the product.
Still, their customer service requires a serious upgrade. While account managers change on a regular basis we hardly ever have any interaction with them where we get the feeling that we are actually being valued as a customer - besides the regular promotional emails.
We commit to several years of membership and - as we like the product - we plan on renewing the subscription and budget accordingly. Now, you have six weeks prior to the expiry date to cancel your subscription and as no one has been in touch with us prior to that deadline you would assume that the terms and conditions won't change. Well, wrong! Around the renewal date we were being informed that a 15% (!) price increase is being applied for the next phase of the subscription.
Asking for the reasons of this price increase AFTER we have missed the cancellation deadline we were informed that the Meltwater terms and conditions allow for such a measure and as we back then had received a 50% price discount the price would need to be amended. I then got engaged to discuss this matter and it took me several emails and phone calls to the HQ in Berlin until I was able to talk to our account manager. He then informed me that we have been moved to a group of clients that were not profitable enough. Wow! I was flattered being a customer for quite a few year having always paid our bills! It then took another six weeks until I received a phone call by the manager of said account manager. I've calmly explained our point of view but got the same response, they comply with their terms and conditions and can increase the prices as they see fit. I have asked nicely for her to review their position which was rejected a few days later.
Situation not solved but I encouraged my marketing team to look for alternatives - which is a real shame given that we like the product! I'd also like to emphasize that we may have agreed to a price increase if someone would have made the effort to inform us beforehand and actually give a better explanation as to why we should pay more. It's the business practice we wholeheartedly condemn much more than the actual price increase.

What problems is the product solving and how is that benefiting you?

Gathering data and information on our rather intransparent market. We are getting informed on relevant trends and developments.

Recommendations to others considering the product:

Carefully consider the terms and conditions you agree to!
Do not get sold on receiving any competent customer support!

What do you like best about the product?

Viewing the data in the dashboards has been very valuable in understanding the success of our efforts. I also frequently use the search for influencers tool.

What do you dislike about the product?

1. The search influencer tool doesn't include the news desks for many of the outlets, so they must be manually added instead and aren't easily searchable.

2. Being able to monitor mentions is very helpful, but it's limiting in that it does not include radio mentions. Understandably, that may not be feasible because those mentions typically do not exist on the internet.

What problems is the product solving and how is that benefiting you?

We often work in areas outside of our immediate headquarters. Meltwater has been useful in distributing releases to these areas and building media contacts.

What do you like best about the product?

The feature I have used most is the "Search for Contacts" page which better allows my company to target news and press releases to writes and reporters who would be most interested in receiving it.

What do you dislike about the product?

It is a little hard to navigate at first and seems overwhelming to learn. It wasn't clear to me for a long time what exactly all the features were even for.

What problems is the product solving and how is that benefiting you?

Finding specific target audiences for press releases, building a database of contacts and sources, discovering leads

Recommendations to others considering the product:

MA\ake sure you take the time to look at the FAQ's and tutorials; it's a lot of information but will save you time later!

What do you like best about the product?

Meltwater has a great search filed that helps track media his we would not see. Better brand/product then other programs in the market.

What do you dislike about the product?

Does not track other media such as Spanish media or FM radio.
Also placing a photo in a media release can be difficult.

What problems is the product solving and how is that benefiting you?

No problems at this time.

What do you like best about the product?

The engage platform makes it easy to manage all communication in one place. I am able to see follower comments from all platforms in one place. I also am able to directly reply to our followers. This has allowed us to improve how we engage with our followers.

What do you dislike about the product?

That sysomos and meltwater are not fully together yet

What problems is the product solving and how is that benefiting you?

Comms management. More likely to catch conversations that we would normally miss.

What do you like best about the product?

Great boolean queries, the alert and dashboard set up is easy-peasy, and solid reporting abilities, and outputs.

What do you dislike about the product?

It could use a little more of a link between the analyze and engage platforms, but that's getting to be REALLY picky.

What problems is the product solving and how is that benefiting you?

As I primarily work in social media, the Meltwater Analyze tool helps me track and amplify positive media and online mentions of our brand, while quickly spotting potential issues and being able to address them before they have the potential to grow.

What do you like best about the product?

The access to data that is actually relevant and the ease of use.

What do you dislike about the product?

Well, we do have to pay for it! We also implemented in the midst of a major company changeover so we don't have a lot of time to use all of the features. Fortunately, the monitoring has been excellent.

What problems is the product solving and how is that benefiting you?

Meltwater has enabled us to capture our presence in digital media in a way that we have not had before. Their influencer lists give us the ability to quickly quantify contacts and outlets without spending lots of time researching online.

Recommendations to others considering the product:

Do the analysis of your needs and the product. Ask lots of questions and be willing to do the work to compare.

What do you like best about the product?

I like the ease of finding new contacts.

What do you dislike about the product?

Sometimes I get lost on the site, but a chat with the online team always helps!

What problems is the product solving and how is that benefiting you?

I can find newspapers, radio and TV stations in a certain market, with ease. I can also share my lists with colleagues, which make a huge difference in creating reports.