Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,349 reviews
from
External reviews are not included in the AWS star rating for the product.
Senior Global Marketing Communications Manager for a B2B technology company in CA
What do you like best about the product?
1) I like Meltwater's analytics, dashboard and reporting features. After you purchase your subscription, Meltwater sassigns you to a complimentary "Client Success Consultant" to help you learn how to use Meltwater. My consultant, Alyssa Watkins, helped me set up searches and build dashboards so I can measure my brands media mentions, potential reach, monthly ad value, and sentiment . We built them so I can measure the increase in Brand Awareness for my company and I can now report quantifiable metrics to my CEO and CFO to demonstrate the positive return on my marketing department's efforts and justifies our investment into 3 new EU PR consultants.
What do you dislike about the product?
I wish the Premium Social Package would include and provide reporting features for LinkedIn's platform. My brand focuses heavily on the B2B sector so we do a lot of sponsored social campaigns on LinkedIn. It would also be great if you can add global social accounts like Xing (Germany's version of LinkedIn) and VK for Russia (their version of Facebook). I also oversee our global social media efforts so it would be nice to be able to add all your global social accounts as well. SocialPilot let's you add up to 100 social accounts but it's reporting features aren't great.
What problems is the product solving and how is that benefiting you?
1. Measure my teams PR Efforts and ROI
2. Brand Sentiment - We use Meltwater to track any negative comments or sentiment in the marketplace that involves our brand.
3. Increase outreach to influencers for Europe and Asia.
2. Brand Sentiment - We use Meltwater to track any negative comments or sentiment in the marketplace that involves our brand.
3. Increase outreach to influencers for Europe and Asia.
Recommendations to others considering the product:
What I liked about Meltwater is that it comes with a complimentary training consultant that you can schedule 1:1 meetings with that will help you learn how to optimize the software based on what you're looking to do with it. There's no limit to how many sessions you get! I've met with my Client Success Manager 10 time already, and she's super helpful. Most SaaS companies make you pay extra for client support, so don't only look at the cost. Research what type of training and support package comes with each company in your consideration set.
My review
What do you like best about the product?
What I like best about Sysomos is that I can manage everything throughout social media.
What do you dislike about the product?
Nothing. I love Sysomos! Keep up the good work.
What problems is the product solving and how is that benefiting you?
Sysomos benefits the social aspect of business.
Great for reporting
What do you like best about the product?
I really enjoy Meltwater's media hit/SOV tracking. Our rep was able to work with us to develop a reporting dashboard to track our media hits in specific publications, and our customer love it!
What do you dislike about the product?
I don't like that the media database isn't updated as often as other platforms.
What problems is the product solving and how is that benefiting you?
We've were able to solve reporting challenges are client was facing by building custom dashboards. Other platforms don't allow up the level of detail that Meltwater does, and the ability to build out custom reporters is invaluable to us and our customers.
Recommendations to others considering the product:
Excellent if you need a good reporting tool. Takes a bit to build out, but it's great once it's up and running.
Meltwater
What do you like best about the product?
Meltwater is great! Customer service is the best part. I can call the team and they help me so much, super knowledgable and effective training calls.
What do you dislike about the product?
I wish it was more customizable, I wish you could download dashboard data as a PDF, rather than password protected link.
What problems is the product solving and how is that benefiting you?
So many! PR Analytics is great, we did some press releases too
Customer Service is Unmatched
What do you like best about the product?
Meltwater's customer service is second to none. I have an account manager that is very hands on and I know I can call on at any time. Anytime I need something the turnaround time is almost instant, and they offload a lot of the tactical things that I don't like managing.
What do you dislike about the product?
The interface can be a little tricky to navigate in the beginning, but nothing insurmountable.
What problems is the product solving and how is that benefiting you?
Sending out press releases, finding media contacts, optimizing news announcements for specific markets and wires.
Recommendations to others considering the product:
Make sure to do the onboarding so you can understand al of the capabilities of the platform.
Excellent!
What do you like best about the product?
Meltwater has helped our organization to hone in on our outreach strategy and marketing efforts in a very organized manner. I love how responsive Meltwater's team has been in helping every department in our organization to utilize Meltwater to its highest capability.
What do you dislike about the product?
Some of the UX is a little incomprehensive and you have to spend some time getting used to it.
What problems is the product solving and how is that benefiting you?
We're learning how to effectively outreach to our community and local media sources in order to better maintain a cohesive marketing strategy throughout the year; as our annual strategy often fluctuates depending on what particular program is in need of the most outreach.
Recommendations to others considering the product:
Meltwater is a necessary tool for any size company to properly build, track and maintain strategy in marketing, PR and development.
Great product with flexibility, kept from a perfect 10 by account restrictions
What do you like best about the product?
The product itself is excellent and it scrapes everything out there like a pro. Looking for your brand to mentioned anywhere? You're in good shape.
What do you dislike about the product?
Regional account restrictions really put a damper on our ability to use it org-wide. As a global company, being able to SEE international stuff but not grant access to our employees outside of the US without paying a CONSIDERABLE additional sum was a big disappointment.
What problems is the product solving and how is that benefiting you?
Being proactive about industry outreach and mentions, as well as creating summaries of marketing activity.
Recommendations to others considering the product:
Great for a team of any size, but seats are expensive!
An Easy-to-Use PR Tool
What do you like best about the product?
Collection place for all of the press and social mentions of our company.
Amazing customer service; my rep is always there whenever I need help solving something.
Compact reports that can be easily modified and sent out from the platform.
Amazing customer service; my rep is always there whenever I need help solving something.
Compact reports that can be easily modified and sent out from the platform.
What do you dislike about the product?
A steep learning curve when getting started on the platform with how to use all of the tools and charts. I suppose the steepest part of the curve is when you are trying to make things more custom than the out-of-the-box version of the charts.
What problems is the product solving and how is that benefiting you?
Sentiment analysis, press coverage tracking. We've seen that Meltwater have been able to help us with both of these problems.
Meltwater is an excellent monitoring tool.
What do you like best about the product?
You can set up influencers as contacts and post from your dashboard.
What do you dislike about the product?
I wish Meltwater cost a little less money.
What problems is the product solving and how is that benefiting you?
One problem being solved is the ability to do social monitoring. A major benefit is being able to filter. Sentiment analysis is very helpful.
Recommendations to others considering the product:
Contact lists are a great way to contact media members. It works well on desktop and mobile. The dashboards can provide user-friendly reports. Running sentiment reports on individual posts/releases is a nice feature. Overall it's very good for sending press releases and keeping track of coverage in the media. We also receive email notifications when certain words or our brand are mentioned.
Good Product
What do you like best about the product?
This was the first media monitoring platform that I have used, and it made jumping in to using it very simple. It sends a daily notification of the top mentions, which has been very useful in allowing me to identify news stories concerning my organization that I otherwise might not have known about.
What do you dislike about the product?
Logging in to review further than the email provides has been difficult, but that could be because of the way that my login was set up.
What problems is the product solving and how is that benefiting you?
Knowing about what is going on has allowed me to be more proactive and provided opportunities for further promoting positive stories. It has proved to be a very useful tool.
Recommendations to others considering the product:
This product is worth trying it out. It's great having a second set of eyes on what is going on with your organization in the media, as it is impossible to always catch everything on your own.
showing 1,621 - 1,630