Meltwater Suite
MeltwaterReviews from AWS customer
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Incredible stats, with a UI that’s trying to make it simple
What do you like best about the product?
The depth of information and data that we can analyse across platforms.
What do you dislike about the product?
The complexity of the UI, there’s so much detail available but the UI is fairly simple for small tasks but a little confusing for bigger tasks.
What problems is the product solving and how is that benefiting you?
The ability to provide our clients with and insight into the trends repeating to what we’re pitching.
Recommendations to others considering the product:
You’ll need some time to get up to speed with everything it offers
A shortcut to social knowledge
What do you like best about the product?
the new search feature, allowing us to very quickly capture a better sense of what communities stand for regarding specific topics, events, emotions, brands
What do you dislike about the product?
the limits of data we can grab in our package; the fact we can only go back in time limited to 1 year of data
What problems is the product solving and how is that benefiting you?
Strategic planning
Subculture identification
First analysis / brand topic
Subculture identification
First analysis / brand topic
Recommendations to others considering the product:
A one-stop hub to begin social media exploration; huge scalability of features which also requires fairly senior analysts with a strong strategic planning culture, in order to better match what the tool can provide and what qualitative finetuning can achieve
Accompaniment by Chloé excellent. Platform efficient and relatively up to date.
What do you like best about the product?
The possibility of creating lists of influencers.
What do you dislike about the product?
Sending press releases from the platform is relatively more complicated.
What problems is the product solving and how is that benefiting you?
Press review
construction of influencer lists
construction of influencer lists
Media Relations Manager
What do you like best about the product?
Ease of use, friendly customer service, easily understandable analytics.
What do you dislike about the product?
There really isn't anything that I dislike about this platform.
What problems is the product solving and how is that benefiting you?
We use Meltwater for our year end reports and daily alerts. Being alerted in real-time to news that either help or hinder my organization's brand is imperative.
Must-have tool for any marketer
What do you like best about the product?
The tool is very intuitive, and you're ready to start using it immediately, even before training. I'm able to create reports easily as well.
In Engage, I love the social calendar, where I am able to see all my profiles in one go, as well as the ability to duplicate any posts quickly and easily. Another favourite is being able to schedule a post multiple times in a single go.
In Engage, I love the social calendar, where I am able to see all my profiles in one go, as well as the ability to duplicate any posts quickly and easily. Another favourite is being able to schedule a post multiple times in a single go.
What do you dislike about the product?
I wish there were more configurations available in the charts (as well as formatting legends, titles, colours, etc).
What problems is the product solving and how is that benefiting you?
Automation is key! The ability to monitor all pages (which are managed by other team members) is really helpful. Also the ability to task others with particular posts is great.
Recommendations to others considering the product:
It is easy to use and makes your life easier!
Overall I am pleased with the various services Meltwater offers.
What do you like best about the product?
The Newsletter and reporting are very effective and easy to use.
What do you dislike about the product?
There could be more effective mobile options and the price is high.
What problems is the product solving and how is that benefiting you?
Reporting, showing others how Binghamton is in the news on a regular basis.
Meltwater review
What do you like best about the product?
Since we had a new customer representative, Prince, the customer service has become much better. Replies are more immediate and resolved. Their new social listening aspect on the platform is also very helpful for the accounts we have that require this feature.
What do you dislike about the product?
Not all media placements are captured via Meltwater. We've had to send the publication to MW for them to find.
What problems is the product solving and how is that benefiting you?
MW helps to attempt capture media placements that Google Alerts or Talkwalker doesn't capture.
MW helps when we are doing an audit for new business and/or in social.
MW helps when we are doing an audit for new business and/or in social.
Recommendations to others considering the product:
Social listening is a great aspect of the platform.
Fast, easy to use social intelligence software for data savvy marketers
What do you like best about the product?
The speed and ease of use and rapid updates
What do you dislike about the product?
Limited export size. Have to pay for 100% historic data (like others)
What problems is the product solving and how is that benefiting you?
Understand our audience and carry out research
Recommendations to others considering the product:
Have a trial and see how fast it is and great it looks.
Excellent Service
What do you like best about the product?
They are quick to respond, easy to work with and always accessible. The services that Meltwater brings to the table is truly unlike any other.
What do you dislike about the product?
Nothing major sticks out, honestly. They've been great so far.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to post across all social platforms at the same time, allows us to easily monitor engagement across topics, and gives us enhanced reporting metrics.
Recommendations to others considering the product:
Give a try, you won't be disappointed!
Media intelligence platform
What do you like best about the product?
I love that we can combine our media and social platforms into one contract and work with a single company for our communications needs.
What do you dislike about the product?
The price is a little higher than I would like. I have also not enjoyed the turnover within Meltwater. We have worked with a lot of different people throughout the last four years.
What problems is the product solving and how is that benefiting you?
We are able to easily track our mentions and compare our share of voice with our competitors and make better strategic decisions moving forward.
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