Meltwater Suite
MeltwaterReviews from AWS customer
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Great support, truly understand your needs
What do you like best about the product?
The client support team at Meltwater is the indistry’s best. They understood my business needs, constantly sought for ways to improve and exceed.
What do you dislike about the product?
Limited ability to hone in on specific publications in reporting.
What problems is the product solving and how is that benefiting you?
Media tracking, targeted press release distribution.
Recommendations to others considering the product:
Great choice to meet your media monitoring needs. Ask for Mathias
Great PR Analytics tool
What do you like best about the product?
I love that I can see all of our media hits in one spot, and I also love the tools for creating lists of influencers around specific parameters. Incredibly helpful for building new media lists!
What do you dislike about the product?
There are tons of options and capabilities with this tool that I haven't even used yet.
What problems is the product solving and how is that benefiting you?
I am able to create a very accurate picture of our media hits, and the tool is easy to use - very user friendly. I like the capability to search by outlet or by specific reporter. Meltwater also makes it easier than ever before to create influencer lists that can easily be exported. You can create lists by reporter beat, geographic location, or type of outlet (i.e. print, tv, radio, and even blogger). I have yet to use the social media monitoring, but I'm sure that tool has plenty of value that I need to unlock. In the next few months, I hope to work more to customize my dashboard and research all the Meltwater capabilities at my fingertips. I would also like to add that the customer service is amazing. they routinely check in just to make sure you understand how to use the products and to walk you through new features. Couldn't be happier with them.
Meltwater Review
What do you like best about the product?
I like how it sends a daily report of all your media mentions right to your inbox.
What do you dislike about the product?
I disklike how it can be difficult to add or make new lists.
What problems is the product solving and how is that benefiting you?
I am able to see each time my clients’ name is mentioned in the media and what people are saying about them.
Helps me stay on top of my client’s news
What do you like best about the product?
The ability to crate custom queries using advanced keywords.
What do you dislike about the product?
Everything is manual and adding and subtracting names from a list can be tedious. The format doesn’t help.
What problems is the product solving and how is that benefiting you?
I am able to track current events for my book of 60+ corporate clients. When an acquisition or a product release happens I can learn about it first.
Efficient news collection
What do you like best about the product?
Meltwater made it easy to find every time our industry was mentioned and stay on top of our reputation, as well as send those articles out to people who needed to know about them. The customer service was easily accessible.
What do you dislike about the product?
Sometimes, creating search terms was complicated which meant I had to sort through a lot of irrelevant articles. There were also a lot of smaller newspapers that were not included in Meltwater's search, which was difficult since we had branches in many small communities.
What problems is the product solving and how is that benefiting you?
Our upper management wanted to stay informed about issues without spending large portions of their day scanning news sites. Meltwater allowed me to easily create a daily newsletter for them.
Quick and Deep
What do you like best about the product?
It's one of the faster solutions on the market - letting you run complex queries without a whole lot of chug time. The data exports can take a bit longer, but provide much richer data than the dashboard.
What do you dislike about the product?
Inconsistent customer service - it wasn't always easy to get a hold of our rep or get a sense of what features were becoming available in the future.
What problems is the product solving and how is that benefiting you?
Rich data into conversation history, key participants, tone, topics and audience share (through their data exports)
Recommendations to others considering the product:
The interface of the product is OK. If you want to go deep on their data - be prepared to deal with their data exports vs. their dashboard.
Auto shares of our media content
What do you like best about the product?
We have setup our Meltwater client to share media content each morning with our administrators to give them an update daily.
What do you dislike about the product?
Occasionally, content is not related to The University of Toledo.
What problems is the product solving and how is that benefiting you?
Media monitoring automation. Prior, members of our staff would have to manually send out this information daily.
Great platform for what you need, not the easiest
What do you like best about the product?
The information Sysomos provides is excellent, from conversation volume to influential personas, to social listening, it's all there and extremely reliable.
What do you dislike about the product?
It's far from the easiest software to understand and navigate. Though they have made updates to their UX, it still needs some love.
What problems is the product solving and how is that benefiting you?
Social listening
Great for Tracking but Sometimes Hard to Filter
What do you like best about the product?
Meltwater is helpful for tracking media hits generally, especially regarding your organization or employees. It's fairly simple to sort through the information, and their newer reporting system is nice looking. Meltwater's social media tracking piece has been hugely helpful to us, especially for making it easier to report on social media engagement.
What do you dislike about the product?
You need some familiarity with the industry to understand what information is valuable and what is not. It's easy to get caught up in their overall reach numbers if you don't know what you're looking at. It can also be hard to interpret those numbers for the C-suite if you don't know what you're doing.
What problems is the product solving and how is that benefiting you?
We are looking to track, for our metrics and goals, how we are being represented in the media and how often we're used as a resource. It's best for tracking how often our original research is being cited in different media outlets. On the social media side, managing, scheduling, and tracking our social posts has been wildly streamlined by Meltwater Engage.
Recommendations to others considering the product:
Make sure you are clear on how the numbers work for the PR reporting pieces, as things are not always as they seem. Have them walk you through creating dashboards and reports to ease the transition.
Good software, but app needs more work
What do you like best about the product?
I like that it is a good tool for social listening. You can see how many times something is talked about on social media.
What do you dislike about the product?
I dislike the functionality of the mobile app. I prefer to use Meltwater on the desktop because of that. It is harder to filter results on the app.
What problems is the product solving and how is that benefiting you?
We are solving audience targeting and media trends. We are able to research which allows us to make sure out content is correct for our audience
Recommendations to others considering the product:
If the functionailty of the app is not up to your standards, use the desktop option
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