Meltwater Suite
MeltwaterReviews from AWS customer
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Great software overall
What do you like best about the product?
Ability to search contacts and sources, as well as media monitor
What do you dislike about the product?
Makes it a bit tedious and difficult to choose contacts to export on large lists especially when you can export up to 500
What problems is the product solving and how is that benefiting you?
Huge benefit with media monitoring and being able to report to the client in real time
Great experience
What do you like best about the product?
I found meltwater to be user-friendly and relatively intuitive.
What do you dislike about the product?
I didn't find customer service to be as comprehensive as I would have liked.
What problems is the product solving and how is that benefiting you?
The best benefit is the specificity of the searches. Using Boolean, the user is able to narrow down searches and get in-depth analysis of news coverage and audiences.
Recommendations to others considering the product:
I would look at whether or not your team would benefit from narrowing down your keywords+searches. If so (i.e. if you need to find coverage other than your press releases, target specific news beats, etc) pick Meltwater. If not, there is probably something more bare bones and cheaper out there that would fit your needs.
Handy Tool to Have Access To
What do you like best about the product?
Made for data and relationship junkies, Meltwater is simple to use and navigate. Customer Success is something that they take seriously, and whenever I have a question, they are fast to resolve and will jump on the phone with me in seconds after I send my email!
What do you dislike about the product?
The price - but like all products and services, you get what you pay for. Value is there, so i'm not really bothered too much about the price tag.
What problems is the product solving and how is that benefiting you?
Measurement of current PR efforts, and globally.
Seeing our growth of reach per region.
Distribution internally of brand-related news.
Seeing our growth of reach per region.
Distribution internally of brand-related news.
User-Friendly PR Software
What do you like best about the product?
Nice user interface and easy to use functions.
What do you dislike about the product?
Lacks some detail when it comes to data.
What problems is the product solving and how is that benefiting you?
Media monitoring, press release distribution.
My go-to media intelligence solution
What do you like best about the product?
It handles Arabic well, it's easy to use, fast to implement and is reasonably priced
What do you dislike about the product?
The API/walled garden issues others also face
What problems is the product solving and how is that benefiting you?
Deliver actionable insights for audience-centric marcomms strategies
Great Product!
What do you like best about the product?
Influencer targeting feature is exceptional, as is the PR analytics
What do you dislike about the product?
System can be a little clunky at times and difficult to navigate
What problems is the product solving and how is that benefiting you?
We are able to better target media who would be interested in niche youth sports events through the influencer database
Multifaceted platform with great potential
What do you like best about the product?
The media monitoring features and sentiment analysis are the strongest in my opinion.
What do you dislike about the product?
I wish the sentiment analysis was trainable.
What problems is the product solving and how is that benefiting you?
We don't have to keep a manual media log anymore.
Meltwater provides insights to media relations decisions while providing the best customer service
What do you like best about the product?
I love the different ways we can visualize the data. This helps not only inform the work I do, but helps me showcase the value of media relations with the organization. Additionally, my Meltwater team provides the most amazing support, no matter the ask!
What do you dislike about the product?
I sometimes wish the platform was a little faster to use. I often work fast, and so I find load times are a little long when in Meltwater.
What problems is the product solving and how is that benefiting you?
Not only are we tracking and being notified of media hits we receive, but we are gaining valuable data and insights into those hits and their trends.
Recommendations to others considering the product:
You won't regret it.
Meltwater
What do you like best about the product?
Customer Service, Vast access to a lot of data
What do you dislike about the product?
Some parts of the system are buggy and need refinement, particularly in the reports you can produce/share
What problems is the product solving and how is that benefiting you?
Vast data access!
I have been using Meltwater since August and I'm very pleased with all areas of the tools.
What do you like best about the product?
I love the reporting capabilities in Meltwater Engage.
What do you dislike about the product?
Not all features are super intuitive, such as adding social listening.
What problems is the product solving and how is that benefiting you?
Social media reporting, which was a big gap prior to using Meltwater. This allows me to better communicate how campaigns and content performed.
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