Meltwater Suite
MeltwaterReviews from AWS customer
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The support we receive from the team is professional and timely
What do you like best about the product?
The support team has been excellent. They are very involved and responsive. David Chodak in particular has gone beyond normal customer service and has really helped us to use Meltwater well.
What do you dislike about the product?
Some of the features of their apps could be more flexible
What problems is the product solving and how is that benefiting you?
The ease with which we are able to share news reports about our national office and member agencies has helped us to understand what is most meaningful to clients and to shape our programs accordingly
Very poor customer service; platform not delivering desired value
What do you like best about the product?
Having insights in the online media in times of a crisis.
What do you dislike about the product?
Extremely poor service. Misleading contract that automatically renews 60 days before it expires and misleading payment terms: 14 days stated in the contract, not on the invoice. Contacted weekly for product up-sells but not a single notification e-mail or phone call when it was time to renew. Even though we had not been using the platform for months already and had discussed numerous times that we would end the contract as it was not delivering the service we were after (limited dashboard possibilities and limited number of searches). To then receive an invoice for another year, was quite a shock. Suddenly we had a new account manager and even after extensive discussions they were unwilling to terminate the contract, or even meet halfway. Very unpleasant.
What problems is the product solving and how is that benefiting you?
Getting insights into the online media.
Recommendations to others considering the product:
High investment for limited searches (10 only) and limited dashboard functionalities. Does not take Facebook pages into account <3000 followers so less useful for B2B companies with a targeted audience. Does not consider Linkedin. You have to provide the relevant industry-specific media sources which take time to be included in the platform.
Poor user experience.
What do you like best about the product?
It is easy to view search results and has good options to view your data.
What do you dislike about the product?
This tool is difficult to set-up your searches and weed out irrelevant coverage.
What problems is the product solving and how is that benefiting you?
The searches bring up too many irrelevant coverage and poor customer service support to help with building out searches.
Sysomos is very helpful when it works, but it shuts down often.
What do you like best about the product?
Various analytical features have been very helpful, especially for social media.
What do you dislike about the product?
Shuts down often, shows as loading for a long time but never fully loads
What problems is the product solving and how is that benefiting you?
Analyzing social and traditional media
halfway there!
What do you like best about the product?
I like the interface, especially once they redid their platform. The sleek design made me want to use the program.
What do you dislike about the product?
The content was not up to date. There were many times where I had to go to other resources to find publications, articles, media contact info, etc.
What problems is the product solving and how is that benefiting you?
Meltwater was used to gather news on a specific topic. We realized that communication on the specific topic (sentencing reform) was being talked about in areas that we weren't expecting.
Recommendations to others considering the product:
Do not expect to be able to use the app. It didn't integrate well with the online interface.
Not suitable for our current needs
What do you like best about the product?
As a growing company, we need to remain fairly flexible in our outreach/outbound marketing. Once you sign up with Meltwater, you'll find you are pretty well locked in, unless you want to increase your service level. And, if you don't pay close attention to the fine print and cancel not less than 60 days ahead of your anniversary, your service will be automatically renewed.
What do you dislike about the product?
Customer service reps don't approach to ask how it's going until your automatic renewal is approaching. Our news releases did not generate any more response than when we were handling that process manually.
What problems is the product solving and how is that benefiting you?
Meltwater has a great reputation, and we based the decision on going with the service mostly on that, but we did not have the budget for the level of service that may have helped us achieve our goals.
Recommendations to others considering the product:
Read everything very carefully!
Better than most media monitoring software!
What do you like best about the product?
Meltwater does a good job of finding obscure coverage on niche news sites.
What do you dislike about the product?
On the flipside of that, sometimes big news doesn't quite make it through Meltwater.
What problems is the product solving and how is that benefiting you?
Finding things Google/Google Alerts misses.
Meltwater- not my favorite for media monitoring
What do you like best about the product?
The Meltwater customer service is great. It is an easy platform to use and quickly learn.
What do you dislike about the product?
The print clips system Meltwater uses does not pick up any major outlets. I know this is through a second party (Burrells), but I really think they could improve on this. I have also found the database is outdated or has general info@ email addresses for contacts, which of course are useless. The list building system is more complicated and less helpful than Cision.
What problems is the product solving and how is that benefiting you?
Meltwater helps finds clips (media monitoring) for clients. It only works for online for my clients, and not for print as they use Burrells which will not pick up major outlets such as Conde Nast Traveler, Vogue, Travel & Leisure, etc. It has helped me to find some contacts, but, again, I find the database to be outdated.
Recommendations to others considering the product:
Use a better print clipping service than Burrells.
Comprehensive media monitoring service.
What do you like best about the product?
Allows you to quickly scan and keep track of news on various channels (print, social media, etc).
What do you dislike about the product?
At the time that we were using it, it was mainly a media monitoring service. However, they now provide other services including media distributions, which is a step in the right direction.
What problems is the product solving and how is that benefiting you?
Media monitoring and reports of coverage.
Great for Tracking Mentions
What do you like best about the product?
Meltwater keeps expanding in its services (they just added a sprout social component) but multiple parties at our organization find it useful. It tracks press mentions and social mentions as well us keep track of influencers. You can track news, buzz, and reach through its variant platforms.
What do you dislike about the product?
The services are spread out so it's a little disorienting for some admins to understand all the tool capabilities. It's also a little pricey plus your subscription is automatically renewed of 60 days notice is not given. Be aware of the prices when signing on. Sometimes a few of the tools get a little wonky but that usually is fixed without a hitch.
What problems is the product solving and how is that benefiting you?
We're using it for analytics with social media, PR, who's mentioning our organization and which groups we want to track to make sure they're aware of our product.
Recommendations to others considering the product:
It can add up but is probably the best software for tracking press mentions. Definitely read the small print before putting in your billing information. Your subscription is automatically renewed of 60 days notice is not given.
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