Meltwater Suite
MeltwaterReviews from AWS customer
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Great reports
What do you like best about the product?
Good coverage for the media and social media. Great reports.
What do you dislike about the product?
Nothing so far. Just started working with it.
What problems is the product solving and how is that benefiting you?
Media monitoring and reports
Meltwater gets the job done, but could be a lot better
What do you like best about the product?
I can find the articles or segments that I’m looking for about 90% of the time, quickly and easily. It’s pretty easy to use and very easy to read/comprehend.
What do you dislike about the product?
It doesn’t pick up ALL of the articles or segments I’m looking for. Some things do fall through the cracks from time to time and sometimes the impressions don’t seem accurate either.
What problems is the product solving and how is that benefiting you?
I work for a PR firm so I am regularly searching for media placements in which my clients were mentioned. It shows me all mentions across the country with just the click of a button.
Recommendations to others considering the product:
It’s decently priced
Meltwater Review
What do you like best about the product?
I like using Meltwater to put out press releases. It makes it simple and easy.
What do you dislike about the product?
Some things in the app are a little confusing.
What problems is the product solving and how is that benefiting you?
I work for an organization that partners with another organization in the United Kingdom. We used Meltwater to put out press releases between both organizations. The program is really beneficial because it helps two different organizations come together.
Useful but could be easier to set up
What do you like best about the product?
The ability to get daily notifications whenever a client was mentioned in the news. The sentiment scoring is easily visible and digestible.
What do you dislike about the product?
Unless you know how to set it up properly, the data that is pulled will not be accurate and can misrepresent the landscape. Setting up the dashboard can take anywhere from 1-3 months with not so great customer help. Every time we'd ask for something to be done, our rep would tell us they were working on it.
What problems is the product solving and how is that benefiting you?
The ability to passively and proactively monitor new social media influencers, PR trends, and sending these results to clients (and ourselves) directly.
Recommendations to others considering the product:
Make sure to do your due diligence prior to signing on. If you KNOW what you want to do with Meltwater, it will be that much easier to direct your rep to implement those tools/rules.
Easy peasy
What do you like best about the product?
Meltwater is easy to use, and it parses out the content that we want for our members.
What do you dislike about the product?
Not much. It's easy to use, and provides solid content.
What problems is the product solving and how is that benefiting you?
It's just another tool to be involved with our members, to provide them industry information for their use and entertainment.
CI convenient
What do you like best about the product?
I like that meltwater consolidated data sources from different sites.
What do you dislike about the product?
The UI seems a bit elementary relative to some non competing products I have used in the past.
What problems is the product solving and how is that benefiting you?
Competitive Intelligence and industry insight.
The bese media monitoring tool I've used
What do you like best about the product?
Sysomos had everything I needed it for -- superior coverage of social and traditional media, all in a very easy to use platform.
What do you dislike about the product?
There were some initial issues when transitioning from the Sysomos 1.0 to 2.0 platform.
What problems is the product solving and how is that benefiting you?
We previously had a sub-standard media monitoring tool, which Sysomos helped fix.
Meltwater is very user friendly, but not always the most accurate.
What do you like best about the product?
I used to utilize Meltwater at my current PR agency and it was always very helpful finding media contacts.
What do you dislike about the product?
It seemed like it was not always updated with the most up-to-date reporter contacts. Seemed to be some growing pains at the time.
What problems is the product solving and how is that benefiting you?
It was very helpful locating media contacts and reporter's information. The platform was very beneficial in our pitching efforts.
Recommendations to others considering the product:
I think Meltwater is on the right path, but it is difficult for other people in my office to understand and requires quite a bit of training. Our Meltwater representative is nice and helpful, but very difficult to pin down...seems like she's working with a lot of different clients.
Meltwater Newsletters
What do you like best about the product?
Meltwater compiles news for you using keywords, so it makes you spend less time on searches every day.
What do you dislike about the product?
It's newletter function is not very customizable in appearance and can be confusing for others to read when it's forwarded on to them.
What problems is the product solving and how is that benefiting you?
Newsletters are not very customizable in appearance, but it is good for media targeting when sending out your own content to journalists,
Useful to maintain awareness of relevant media coverage relating to clients
What do you like best about the product?
The wealth of customisability and filtering in setting up alerts - using Boolean commands, etc.
What do you dislike about the product?
Learning curve was significantly steep, and documentation was not most straightforward.
What problems is the product solving and how is that benefiting you?
Meltwater allows real time monitoring of coverage pertaining to clients, which is useful in enabling rapid response to coverage and awareness of media angles.
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