Meltwater Suite
MeltwaterReviews from AWS customer
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It Works...Mostly
What do you like best about the product?
The media release/outreach interface has been updated FINALLY to where you can simply cut and paste from Word docs. It's relatively easy to save articles from your content stream and email them to other team members. Honestly, that's about the only thing I really love about Meltwater. I guess I could say the interface is sleek and well-designed in looks but not functionality.
What do you dislike about the product?
The search feature sucks. I usually end up turning to Google to find what I need. The contact database also doesn't seem to be updated too often. Lots of out-of-date info on there. Also, adding your own contacts is super time consuming and there aren't even separate fields for company name and role/title of individual. No matter how many times I set it, my personal dashboard settings are always overridden by the default training dashboard the company built when they "trained" us. That sucks as I have different parameters based on my team role. The "trending themes" widget is worthless, just pretty to look at. Also, influencer lists--if you need to resave under a different name and you haven't scrolled down all the way, guess what? Only whatever was actually showing on your screen gets resaved, thus causing you to lose contacts. Ugh.
What problems is the product solving and how is that benefiting you?
Media monitoring
Easy but not always accurate
What do you like best about the product?
Real-time media monitoring. User-friendly customization.
What do you dislike about the product?
Often times, articles published in top tier outlets are not included in the reporting.
What problems is the product solving and how is that benefiting you?
Meltwater creates reports that help show PR metrics. However, often times, key outlets are not included in the reporting including WSJ, NY Times and Bankrate.
Recommendations to others considering the product:
Be weary ... Cision may be expensive but it's much more accurate.
Meltwater - doubt it
What do you like best about the product?
Best feature is ability to search media by beat type
What do you dislike about the product?
1-you cannot search media by outlet
2-contacts in their database often seem outdated
3-customer service is poor
2-contacts in their database often seem outdated
3-customer service is poor
What problems is the product solving and how is that benefiting you?
List building, press release distribution
Recommendations to others considering the product:
Seems to be an inferior product.
Meltwater deceptive business practices
What do you like best about the product?
Didn't find the solution particularly easy to use
What do you dislike about the product?
Meltwater has a 60 day auto-renewal that they do not include in your order confirmation but bury in online terms of service (which are normally reserved for things like don't post hate content or abuse user accounts, not the business/financial terms of your contract). Their sales reps do not notify you of this, and in fact send you emails about whether you're planning to renew that imply otherwise. Once you are one day past the 60 days, they hold on like grim death and force you into an auto-renewal regardless of whether you want to continue the service or not. Companies with good products don't have to rely on fine print to force people to do business with them; the Meltwater products are not good enough to justify the hassle of their business practices. If you do decide to buy from them, pay by check so they don't have access to your credit card information in case they decide you owe them money whether you agree or not.
What problems is the product solving and how is that benefiting you?
None
Decent, has shortcomings
What do you like best about the product?
Incredibly thorough for national hits, and shows all wire run locations
Can add as many search key words with lots of flexibility
Can add as many search key words with lots of flexibility
What do you dislike about the product?
Advanced search could be more user friendly (need to be really good at the AND, OR functions) and sometimes misses media hits in small/rural markets
What problems is the product solving and how is that benefiting you?
Solving: estimated reach, automatically producing hits list excels instead of needing to manually create them.
Good not great
What do you like best about the product?
I like the search and tagging abilities. It is easy to categorize all of my hits.
What do you dislike about the product?
It is out of date on some reporters and outlets.
What problems is the product solving and how is that benefiting you?
It helps us find reporters that we need and benefits include having those phone numbers and emails.
Average, but could be better.
What do you like best about the product?
Finds keyword articles that Google searches do not find.
What do you dislike about the product?
I've been having a lot of trouble with their customer support. My organization needs to cancel, and no one has reached out after multiple requests.
What problems is the product solving and how is that benefiting you?
Helps summarize daily social media and new media hits for easy consumption.
Usefull Tool once it started working
What do you like best about the product?
Meltwater provides great top of the line graphics that were appealing to the client
What do you dislike about the product?
Because the servers for meltwater are hosted in foreign countries our firewall blocked it and they were not helpful in finding the solution.
What problems is the product solving and how is that benefiting you?
The primary reason for using meltwater was to track media placements and it offered multiple platform monitoring in one place
Average but Cision is better
What do you like best about the product?
It's a good price, if they wouldn't keep raising it, for a good software. It's easy to use, even though the interface is outdated, I can always find what I need. I like how simple it is and how much time I save by not doing manual research.
What do you dislike about the product?
They don't keep contacts up to date and they continue to raise prices even when they don't add any new features or fix the problems we have. I dislike that we are charged for things we don't really care for.
What problems is the product solving and how is that benefiting you?
It's nice to have a variety of media contacts available to you and easy to search for some you've never thought of. If we didn't use a software like this, we wouldn't be able to find contacts nearly as quickly. We are definitely saving time.
Recommendations to others considering the product:
Look at Cision as well. I think it's important to look at all your options and what works for your team, rather than just going with what's cheaper. Meltwater is nice, but we went with Cision after about 2 years because it is flexible and up to date - saving us time and money in the long run.
A must have for PR
What do you like best about the product?
A single click gives you access to all the data relevant to a PR professional's day-to-day life
What do you dislike about the product?
It is high time that an online demo facility be made available
What problems is the product solving and how is that benefiting you?
It helps track media coverage seamlessly across thousands of publications
Recommendations to others considering the product:
It is great for your day to day need if you are in the public Relations industry
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