Meltwater Suite
MeltwaterReviews from AWS customer
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Comprehensive online media monitoring
What do you like best about the product?
The platform is easy to use with multiple functionalities that goes beyond only media monitoring.
What do you dislike about the product?
The lack of ability to gather print coverage within the media.
What problems is the product solving and how is that benefiting you?
Media monitoring along with gathering a database of reporters, editors and other influencers, while also utilizing their platform for company newsletters.
Recommendations to others considering the product:
It has a great support team that works with you to help solve any problems or issues you are experiencing. The functionality across the board is useful, it is more than just a monitoring tool.
It works for us
What do you like best about the product?
The daily email digests give me good updates
What do you dislike about the product?
The media database is not all inclusive and New York Times articles are excluded from search results
What problems is the product solving and how is that benefiting you?
I get content to share on our social media feeds, updates when the association is in the press and can follow along with topics that are important to us. I also find reporters covering relevant topics and can reach out to them with information.
Recommendations to others considering the product:
Think about what you need to use the media database for
Sysomos Social Listening
What do you like best about the product?
A nice summarization of the social media landscape
What do you dislike about the product?
Not very easy to navigate and customize in platform
What problems is the product solving and how is that benefiting you?
Social listening and brand PR management
Accurate Social Tracker
What do you like best about the product?
Sysomos search has ensured I never let my clients down as it is thorough in including every single social mention. It ensures our reports are accurate and delivered to clients in a timely manner, including all relevant information.
What do you dislike about the product?
Honestly, there is nothing I dislike. Sysomos has been an effective tool every time.
What problems is the product solving and how is that benefiting you?
I work in PR and we monitor crises and issues for our clients. This ensures we captures all discussions about the topics via social for our reports.
using sysomos
What do you like best about the product?
i like that you can see overall user sentiment around a certain topic. we use it for brand launches, product recalls and it helps us to be able to tell the client what people are saying about their product or service.
What do you dislike about the product?
i dislike that the facebook sentiment can sometimes be inaccurate due to private pages. i also don't like how sometimes when you add key words it's a little hard to track what users are saying about certain things because you have to get the right combination of words that match your topic.
What problems is the product solving and how is that benefiting you?
user sentiment and monitoring. if a client asks us what people are saying about their brand or service we're easily able to pull screenshots from twitter of what real people have tweeted.
Recommendations to others considering the product:
make sure that you take tutorials with your point of contact to be able to use all features.
Sysomos Review
What do you like best about the product?
What I like best about Sysomos is that you can schedule posts in advance.
What do you dislike about the product?
What I dislike about Sysomos is certain usability features.
What problems is the product solving and how is that benefiting you?
Posting mass posts on behalf of our clients and scheduling those posts in advance.
Recommendations to others considering the product:
Definitely use it if scheduling social media posts is part of your job!
Useful but expensive
What do you like best about the product?
The dashboard is a great visual. It allows you to really see where you are getting your value and reach easily.
What do you dislike about the product?
There are too many "layers" of membership. To get this feature you need to upgrade, to get that feature is this much more a year.
What problems is the product solving and how is that benefiting you?
The ability to track specific event media coverage has been useful, though it is difficult to set up initially without help from their staff.
Comprehensive Tool for Social Listening
What do you like best about the product?
Unlimited monitors and ability to change keywords quickly.
What do you dislike about the product?
The categorization of conversation sentiment
What problems is the product solving and how is that benefiting you?
Built reports for clients and social data analysis
Not worth the purchase
What do you like best about the product?
It is nice to get a morning email with all of the coverage for your clients.
What do you dislike about the product?
I do not feel as though it is worth what I pay. It misses many, many hits that google does not. It also does not add value to our teams work. It is not clear how to use it either.
What problems is the product solving and how is that benefiting you?
We are using it to track our media hits.
Recommendations to others considering the product:
Not worth it unless you have no other option.
Pushy
What do you like best about the product?
The platform is updated, and easy to navigate.
What do you dislike about the product?
Most Meltwater people are very pushy when it comes to sales, and they act like they're doing you a favor by ALLOWING you to use the service, even though you're a paying customer.
What problems is the product solving and how is that benefiting you?
Media monitoring, social monitoring
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