Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,252 reviews
from
External reviews are not included in the AWS star rating for the product.
A Powerful Tool
What do you like best about the product?
Meltwater is an extremely powerful platform that continues to improve upon itself, whether through added features or opening itself to new platforms such as Discord. The customer service has always been top notch, Ryan McCourt has been an immense pleasure to work with and is always available to answer our questions.
What do you dislike about the product?
It requires more oversight than our small company is able to commit to fully utilize it to its full potential.
What problems is the product solving and how is that benefiting you?
Meltwater's boolean search system is fantastic at expanding our reach beyond our initial accounts, which in turn allows us to analyze community input and feedback to get a better grasp on the esport ecosystem.
Meltwater - A Great Resource for PR Professionals
What do you like best about the product?
As someone new to public relations, I have found Meltwater remarkably easy to navigate. Its features are highly intuitive, making it simple to get started. Whenever I have questions, I can rely on Meltwater's educational resources and help features to quickly find the answers I need.
What do you dislike about the product?
The only thing I dislike is that sometimes a feature is available, but I only discover it by accident when I happen to stumble upon it.
What problems is the product solving and how is that benefiting you?
Meltwater enables me to measure the impressive media efforts my company is making and effectively convey that value to stakeholders. I find it simple to keep track of how specific campaigns are performing, and generating a report is straightforward.
Enhanced Social Listening with Room for Reporting Improvements
What do you like best about the product?
I really appreciate how Meltwater helps us with social listening and scheduling social media, which is vital for managing our online presence. The social reporting feature is especially useful as it allows us to keep a handle on what is going well and identify areas needing improvement. Additionally, the social listening and media monitoring capabilities are beneficial in understanding what our audience is looking for and conducting competitor analysis, which I find really helpful.
What do you dislike about the product?
There are some social KPIs that aren't measured when it comes to social reporting that I think need to be present.
What problems is the product solving and how is that benefiting you?
I use Meltwater for social listening and scheduling, keeping us aware of important comments and hot topics. It helps manage performance and competitor analysis, improving our strategies effectively.
User Friendly Interface
What do you like best about the product?
Having access to tutorials and a community of Meltwater users helps in the process of onboarding the software. The tutorials are simple to follow and understand, making implementation easy.
What do you dislike about the product?
With the large number of features offered, it will take some time to truly understand and integrate each aspect.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to keep a pulse on our company's mentions throughout the different media outlets. This allows us to have a fast response time on any crises or good news we could highlight.
Great experience with Meltwater
What do you like best about the product?
Meltwater has helped us efficiently pull together daily clip reports for our business leaders to stay abreast of daily news within our peers and competitors. The tool is easy to use and comprehensive. The Meltwater team is also readily available to help us when we need assistance! Thank you, Meltwater.
What do you dislike about the product?
I'm happy with the Meltwater tool. Don't have further suggestions.
What problems is the product solving and how is that benefiting you?
Daily media monitoring, PR analytics tools.
great product and even better team/customer support
What do you like best about the product?
That I can reach a dedicated person with questions and optimizations without having to go through all kinds of automated processes. I also like that there are always new updates and features being rolled out and even though some aren't always applicable to my business, I appreciate there's something for everyone.
What do you dislike about the product?
The integrations are clunky, tough to use, and require what seems like more maintenance than should be required in modern times for the customer to do.
What problems is the product solving and how is that benefiting you?
Mostly measuring and cataloguing our earned media metrics and developing ongoing dashboards to advise leadership on status and growth of our efforts. Also have an internal goal to use Meltwater at a higher utilization rate which is something our CEO likes to hear about.
Meltwater Review
What do you like best about the product?
My favorite Meltwater feature is the dashboard feature. I love the optionality it provides in measuring all kinds of data and even leverages AI to analyze some of it for me. This has saved me so much time in my reporting for clients.
What do you dislike about the product?
Meltwater can focus on improving it's new AI feature Mira. I haven't used this capability that much because competitors like ChatGPT have been able to perform better, but I would be open to using it if Meltwater can refine the features a bit.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me quantify how my clients work is performing in the media. This is beneficial to my work because we can use Meltwater to track KPIs and assess whether different elements of our strategy worked or not.
Meltwater is our primary media monitoring tool.
What do you like best about the product?
I love how versatile Meltwater is - it can be used for media relations, data analysis, sentiment tracking, etc. and you can track traditional, broadcast, and social media on it. It is very reliable in terms of pulling all coverage that I need and the help desk representatives are extremely quick and attentive, which I really appreciate. I use it often for monitoring and have depended very heavily on it over the past two years for client needs.
What do you dislike about the product?
What has caused me difficulty on the platform is the user friendliness generally. It often lags and the platform can slow my work down, as it takes a long time to load various interfaces. Sometimes the dashboards in the analytics tabs can be touch sensitive too with dates and certain inputs. With urgent client needs, I feel that the platform has been slow.
What problems is the product solving and how is that benefiting you?
It helps me monitor my client's media needs.
Great Way to Understand our Impcat
What do you like best about the product?
Meltwater excels at providing comprehensive media monitoring across news sources and social platforms, helping users stay ahead of public sentiment and brand mentions. The dashboards and customizable widgets make it easy to visualize media impact and measure ROI for PR and marketing campaigns. The platform’s social listening tools help me uncover deep consumer insights in real time.
What do you dislike about the product?
The learning curve was a bit difficult. I've also had problems with Meltwater’s search functionality and AI tagging, sometimes getting unclear results.
What problems is the product solving and how is that benefiting you?
Helping us to prove to leadership the impact of PR and social media and what it means for our business
Meltwater Review
What do you like best about the product?
I think the Mira feature is awesome on Meltwater. I think the sentiment data that it shows is very helpful.
What do you dislike about the product?
I wish the dashboard were easier to set up.
What problems is the product solving and how is that benefiting you?
Finding media contacts and pulling articles on Mira.
showing 11 - 20