Meltwater Suite
MeltwaterReviews from AWS customer
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Best platform I've tried
What do you like best about the product?
It's fairly intuitive. It seems to have a good database of media contacts organized in a way that makes targeting/weeding out pretty easy and efficient. Reporting of engagement in emails sent is nice and easy to understand. Customer support has been fairly responsive.
What do you dislike about the product?
There is a 1,000 email/day limit, but that is pretty standard for these types of platforms. It would be nice to have a report available to show engagement on emails sent. Instead I have to create that manually.
What problems is the product solving and how is that benefiting you?
Enables us to reach a targeted audience and shows how much interest there was in our message.
Go-to PR tool for media database and monitoring
What do you like best about the product?
Timely media monitoring, media database and social reporting
What do you dislike about the product?
Costs of the tool and/or costs of additional searches, logins, licenses, etc.
What problems is the product solving and how is that benefiting you?
As a PR agency we need access to reliable media databases and media monitoring
Very Efficient
What do you like best about the product?
It is very easy to use for all the things it does. After a few minutes of playing with the site, it feels like all the features are fairly easy to utilize and super helpful in minimizing the number of sites you have to use.
What do you dislike about the product?
I will sometimes get sites where the link is broken or the article does not exist, but it generally doesn't take too much time away from my tasks.
What problems is the product solving and how is that benefiting you?
Helps ne monitor and mentions of the company in one spot instated of searching everywhere.
Disappointed
What do you like best about the product?
I initially loved the functionality, the ability to combine content and reporting along with social listening. The sales team was very responsive in helping us get questions answered prior to contract signing. As a small agency, it was a big decision for us.
What do you dislike about the product?
We experienced a number of technical issues during a trial period where we continued to see bugs, report them, run into issues, and not get any kind of resolution, and sometimes not even a response. The customer team was non responsive, and had agreed to things prior to contract signing that did not happen. During the time where we did not hear from them, the customer contact we were told we had left the company (unknown reason why) and we were not even notified.
What problems is the product solving and how is that benefiting you?
Meltwater solved our ability to manage many social profiles, track analytics more thoroughly and combine searches across the Engage platform and the media monitoring tool.
Positive and Straightforward XP
What do you like best about the product?
The social listening components and ease of making contact lists for PR purposes are beneficial features.
What do you dislike about the product?
If anything, potentially the number of clicks per page, or not being able to return to the same place in a list when clicking on a specific item and leaving that list page.
What problems is the product solving and how is that benefiting you?
Meltwater makes it easier to sort, review and take inventory of specific contacts, organize lists and distribute info to key audience groups. It's faster to source the right info and share it with the right people.
Positive experience with emails and online resources though special events
What do you like best about the product?
The variety of marketing and PR services
What do you dislike about the product?
Would like a more flexible contract, month to month or per piece pricing could help.
What problems is the product solving and how is that benefiting you?
Solving the challenges of marketing strategy it benefits providing a more streamlined plan for our internal team.
Meltwater is fantastic for social listening
What do you like best about the product?
I’m able to easily find mentions, articles and videos mentioning my brand.
What do you dislike about the product?
high costs and complex user interface, requires quite a bit of training.
What problems is the product solving and how is that benefiting you?
addressing information overload offering me tools to analyze and manage brand reputation
Hard to get started
What do you like best about the product?
It’s best with social and where social is concerned
What do you dislike about the product?
It’s hard to get started and the onboarding is not robust enough to feel like a set-up/handoff.
What problems is the product solving and how is that benefiting you?
Aggregating data easier
Works as expected
What do you like best about the product?
The Engage Publish feature works as intended, allowing me to easily schedule posts.
What do you dislike about the product?
Key features missing like location tagging and granular reporting.
What problems is the product solving and how is that benefiting you?
We needed a platform to enable us to approve and schedule posts using a multi-step approval workflow.
Social Media Master
What do you like best about the product?
It helps to collate all social media comments in one place. useful tool to manage social media coverage. it was very easy to implement and customer support for training and other issues has been on time.
What do you dislike about the product?
So far nothing to dislike, it is good tool so far and I don't have any negative thoughts about it.
What problems is the product solving and how is that benefiting you?
Helps us to keep a tag on positive and negative social media comments across platform in one place.
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