Meltwater Suite
MeltwaterReviews from AWS customer
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Limited social listening data
What do you like best about the product?
It's highly customizable. You can do a boolean search for nearly any combination of things, which makes your search endlessly customizable. It's possible to find exactly what you're looking for.
What do you dislike about the product?
There's a very limited data set. Search only pulls data from the last 13 months - basically just Twitter and a few public Facebook and Instagram stragglers. Searches that you've set up as "listen" presets collect data and add to a historical database. But the drawback here is that if you add a new partner or spokesperson, there's no way to go back and retroactively add that data.
Dashboards are hard to set up and aren't easy to change. Plus there are no real options to stylize or consolidate widgets into more digestible formats.
Dashboards are hard to set up and aren't easy to change. Plus there are no real options to stylize or consolidate widgets into more digestible formats.
What problems is the product solving and how is that benefiting you?
Social listening is an important piece of our business, especially in tracking competitors. But seeing that Facebook is still the largest player in the social space, looking at Sysomos data is really only giving you a small piece of the overall picture.
Great
What do you like best about the product?
Tracking media coverage and analyzing placements (their reach/impressions, whether it was negative or positive, etc.). It's also a great tool to us to monitor organic pickup.
What do you dislike about the product?
We tried out their media database for media and influencer tracking and it was hard to navigate.
What problems is the product solving and how is that benefiting you?
This is how we track and monitor media coverage. It provides an easy tool with email updates so I can stay on top of my clients. Not only does it allow me to track placements my agency has secured, but we use it to stay on top of organic pickup as well as any potential media crisis situations.
Recommendations to others considering the product:
It is my favorite media monitoring and analytic tool.
Very happy with Meltwater
What do you like best about the product?
The searches and widgets are easily customizable and the searches allow me to capture hits in non-Roman letters, which is critical in an international NGO
What do you dislike about the product?
Searches are limited and require editing in full Boolean (as opposed to saving one and letting me make simple additions with key words)
What problems is the product solving and how is that benefiting you?
Monitoring media coverage, and I've been better able to influence our media metrics by accounting for type and quality of coverage
Meltwater experience
What do you like best about the product?
I love the search method - very comprehensive and easy to use.
What do you dislike about the product?
I work in the ag industry and it's not very well suited for that industry.
What problems is the product solving and how is that benefiting you?
Easier metrics reporting and consistent reporting across all clients.
Recommendations to others considering the product:
It's a great tool for monitoring media and social activity. I hope they're outreach tool becomes more comprehensive and they can enhance they're influencer database.
Amazing product - easy to use - easier to understand
What do you like best about the product?
Great product that offers a visual representation of share of the media voice. Also provides a sentiment score which can be helpful.
What do you dislike about the product?
Can be a bit cumbersome to set up and the sentiment score is not 100% accurate.
What problems is the product solving and how is that benefiting you?
Media monitoring, opportunity watching, issues monitoring, distribution
Recommendations to others considering the product:
Get the trial, have the staff help you set up your key words and monitoring sites.
Great product
What do you like best about the product?
good analysis, love the ability to get morning and afternoon email reports.
What do you dislike about the product?
Price is a bit steep. Would prefer a bit more budget-friendly rate.
What problems is the product solving and how is that benefiting you?
Press coverage delivered to me!
Meltwater
What do you like best about the product?
ease of use
ability to be able to save media lists
can send emails directly from the media lists
Can export media lists to excel
ability to be able to save media lists
can send emails directly from the media lists
Can export media lists to excel
What do you dislike about the product?
media lists aren't always up to date, so I would frequently get email undeliverable error messages
What problems is the product solving and how is that benefiting you?
creating media lists for media pitches
Recommendations to others considering the product:
more up to date media contacts
Meltwater
What do you like best about the product?
Meltwater is a comprehensive database that is pretty easy to use.
What do you dislike about the product?
It can be difficult at times to do a search if you do not know exactly what terms to use.
What problems is the product solving and how is that benefiting you?
Creating media lists and getting strong background on reporters.
Recommendations to others considering the product:
Worth a try
Meltwater
What do you like best about the product?
We got a great value. It's nice to be able to provide information to stakeholders, including our management team and board. It's easy to use Meltwater to help show Marketing and Communications values in nontraditional organizations.
What do you dislike about the product?
The dashboarding and customer service response time aren't as efficient as other platforms. It also doesn't capture all mentions on the news side.
What problems is the product solving and how is that benefiting you?
increasing market share of voice, showing ad value equivalency
Avid Melwater user
What do you like best about the product?
The user friendly layout, the ability to personalize the fields and optimal search engine
What do you dislike about the product?
Lots of steps to get a task done and the monitoring could be better
What problems is the product solving and how is that benefiting you?
PR management, managing media lists, managing PIO lists, sending press releases
Recommendations to others considering the product:
Great tool for media monitoring and media list access
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