Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater & UM College of Arts & Sciences
What do you like best about the product?
The Meltwater platform is quite easy to maneuver. I appreciate the service because it is able to capture media clips of our faculty in the news, both nationally and internationally. And the keyword search is vital for us because the College of Arts & Sciences is a very large entity with many departments and faculty members. We also use the service to prepare newsletters of media clips which is distributed to faculty - a service approved by upper management.
What do you dislike about the product?
Sometimes the clipping service picks up articles we don't want: events, career announcements, or articles that are unrelated to the College of Arts & Sciences. And when we had access to the media list service, there were some writer/editors I could not locate.
What problems is the product solving and how is that benefiting you?
I don't believe we have any business problems within our communications office. Benefits of using Meltwater are the company's ability to disseminate news, capture clips, and prepare media lists for press release distribution.
Recommendations to others considering the product:
Training service is excellent; they are patient and can walk you through the process of how best to use their service.
Executive Alerts deliver
What do you like best about the product?
We have been using Meltwater Executive Alerts for approximately six months, the platform provides excellent analytics and access to trending topics specifically related to our online communities. Their ability to track developing conversations has been intragal to our brand watch and risk mitigation efforts.
What do you dislike about the product?
As the platform grows we look forward to more targeted searches and streamlined alerts.
What problems is the product solving and how is that benefiting you?
Our initial interest in the alert system was based on monitoring emerging conversations surrounding our brand as we are continuously trying to be proactive rather than reactive. EA's have been extremely helpful in both providing us conversations in which we should be a part of and helping us weigh the actual volume and equate concern.
Recommendations to others considering the product:
More robust analytics and expanded platform integration options.
The service is easy to use.
What do you like best about the product?
The meltwater email updates each day are wonderful!
What do you dislike about the product?
Sometimes I'm a little confused if I'm using the software properly.
What problems is the product solving and how is that benefiting you?
Capturing stories as they come out
Reliable service, informative metrics, very strong customer service
What do you like best about the product?
This year, the customer service has been amazing. I also like the new metrics and interface.
What do you dislike about the product?
Sometimes I have a hard time running reports and have to contact our rep., Eavan. She's extremely helpful and responsive.
What problems is the product solving and how is that benefiting you?
The need for increased media presence, and easy reporting to board. Benefits: easy access to media hits for timely reporting.
Valuable tool
What do you like best about the product?
Newsletter function. Ad value function are helpful.
What do you dislike about the product?
Need more intuitive interface at times. I am fairly savvy, but need to call for service more often than I should have to.
What problems is the product solving and how is that benefiting you?
Internal communications. Improved recognition of PR value.
Recommendations to others considering the product:
This is a great tool for many in PR, social, etc.
Useful aggregator of missed articles
What do you like best about the product?
I like the email alerts that gather media on my behalf, so that I don't have to monitor as many websites.
What do you dislike about the product?
I wish there were more outlets that I could search on Meltwater.
What problems is the product solving and how is that benefiting you?
This has helped me monitor more outlets which allows me to do more work in less time.
Recommendations to others considering the product:
I like using meltwater primarily for media monitoring, which has been an extremely helpful tool. However, its best quality is the user interface. It is clean, simple to use, quick to react, and current. I occasionally have issues with search or with getting up-to-the-minute updates on media, but that's to be expected. The platform makes up for it by being extremely easy to use, and for its influencer tool which we are currently piloting.
*EDITED* DECEPTIVE BILLING BEWARE
What do you like best about the product?
That our contract is ending. This relationship cannot end quickly enough at this point. I will NEVER be back.
What do you dislike about the product?
They cannot pull from all news sites. No management around paywalls. The algorithm that tracked sentiment on the stories does not work well.
What problems is the product solving and how is that benefiting you?
The exporting tool is a great way to track my performance metrics.
Recommendations to others considering the product:
Don't get involved with them unless you want people "auto-renewing" your account in spite of telling them (MULTIPLE PEOPLE) that you are moving to another search. Also THEY WILL CALL YOUR PERSONAL CELL PHONE NON-STOP. Don't give anything but your desk line to them.
Meltwater makes my job easier and makes me look smarter!
What do you like best about the product?
Their news report that comes right to my email every morning! It indicates everywhere our company has been mentioned in the news and it lists other news articles that might be of interest to us. This makes be look very "on top of things" when I forward specific links to my upper management!
What do you dislike about the product?
I can't think of anything that I dislike about Meltwater.
What problems is the product solving and how is that benefiting you?
We can stay alert to what is going on with our competition and we can discover certain needs that are out there that we may have a solution for. We can also stay abreast of where we are in the news internationally which we were a lot in the past year.
Recommendations to others considering the product:
The people at Meltwater really try to please and to make sure you are happy using their product.
Meltwater has been a lifesaver for my role in media relations.
What do you like best about the product?
The Meltwater team is great! They are very responsive whenever I have questions or issues. The list of media influencers is fantastic and readily updated. And the media tracking has been so helpful in sharing with our staff, board of directors, and donors how our organization is covered.
What do you dislike about the product?
Because our organization's name is so close to another's, we sometimes get irrelevant hits that I'm not able to delete from the weekly report myself. The hits are unavoidable, but I'd like to be able to delete them from the list with out asking for help each time to ensure our weekly report is correct.
What problems is the product solving and how is that benefiting you?
We are showing our staff, board of directors, and donors the reach of the organization. Meltwater has been incredibly helpful in finding media coverage for grant reports as well.
Recommendations to others considering the product:
Being a nonprofit, we don't have a lot of money to spend on software for media tracking or influencer lists. I believe this was a great use of our administrative funds as we work to share the mission of our organization. I use this product every day. The staff is easy to work with and so friendly.
Great Customer Service
What do you like best about the product?
Responsive and friendly customer service. Always ready to answer questions and provide guidance on getting the most out of the platform. It's also nice that the team offers to come into the office since we are very close, having that in-person interaction has made the relationship with the team a lot stronger.
What do you dislike about the product?
Wish there were more customization features available to remove articles in the news monitoring service, as well as the reporting.
Custom reports are great, but it would be even better if we could add our brand colors/guides in order to insert them right into a presentation for executives. Right now we run the reports and recreate a lot of the charts on our own so that they look a little nicer in our quarterly/monthly recaps.
Custom reports are great, but it would be even better if we could add our brand colors/guides in order to insert them right into a presentation for executives. Right now we run the reports and recreate a lot of the charts on our own so that they look a little nicer in our quarterly/monthly recaps.
What problems is the product solving and how is that benefiting you?
Able to back up our own claims and tracking with a third party platform to show exec the value of PR.
Specifically, we find sentiment to be one of the most useful analysis point for showing how our coverage is more influential than that of our competitors.
Specifically, we find sentiment to be one of the most useful analysis point for showing how our coverage is more influential than that of our competitors.
Recommendations to others considering the product:
Ask a lot of questions and if you don't see a feature you want, let the team know. Over the past couple months, I've noticed that Meltwater is trying to move in the right direction and update product features to ensure that their platform is useful to PR professionals.
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