Meltwater Suite
MeltwaterReviews from AWS customer
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Too big for our current needs, but a great product!
What do you like best about the product?
Meltwater's inclusion of free training and help through Meltwater Academy and mCommunity were crucial elements in my success in my new position. Not a lot of similar products include on-boarding and training like this, so it was very easy to learn and start building the day to day searches and reports I needed. As the most frequent user of Meltwater on our team, there were a few times where I needed the assistance of a Meltwater rep and I found that the customer support was extremely helpful, timely, and often above and beyond. One time the rep replicated my report in a newer format that was easier to implement in my weekly workflow.
What do you dislike about the product?
Unfortunately most of Meltwater's features go beyond what we need for our smaller organization. We do not use Meltwater for our social media listening, so those features go unused. As a smaller organization that is not consumer facing, our media monitoring needs are a bit different, and we have found that Meltwater's growth, while fantastic, is outpacing us.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us get a sense of our media mentions and allowing us to report back to our leadership in a way that is visual and palatable.
New Account at Meltwater
What do you like best about the product?
We will be moving to Meltwater in 2025. After multiple demos and conversations, we're confident Meltwater will better meet our needs for media tracking. Specifically, the AI tools, media lists and making sure we capture everything mentioned about us in the media.
What do you dislike about the product?
I haven't found anything to dislike yet! Looking forward to really diving into the platform in 2025.
What problems is the product solving and how is that benefiting you?
Meltwater is solving our issues of missing media mentions.
Great tool and great team
What do you like best about the product?
Exploring trends and evolutions in online conversations. Managing campaigns and product launches to collect direct feedback.
What do you dislike about the product?
Platform limitations and inflexibility (TikTok, YouTube,...)
What problems is the product solving and how is that benefiting you?
It helps us collecting posts and articles around our brand and our products. Gives us direct feedbacl. It helps us getting insights into upcoming conversations or ciritcs.
Review
What do you like best about the product?
I really appreciate that the platform brings everything I need together in one place, making it easy to avoid juggling multiple platforms. It's great that I can analyze and schedule social media posts, as well as receive detailed reports on our performance. Plus, the monitoring feed is a real time-saver when I'm looking for mentions of our organization.
What do you dislike about the product?
It can be a bit challenging to get used to the platform, and it might feel a little confusing at first. Overall, the product works quite well. That said, there are times when the scheduling feature for social media might experience some technical hiccups and could benefit from a little review now and then.
What problems is the product solving and how is that benefiting you?
I appreciate that they continually adjust the features and consistently update the platform. It's great that they keep pace with the updates on social media, which is really beneficial. Occasionally, there are some issues with social media, but I've noticed that they work to resolve them over time.
The pros and cons of Meltwater
What do you like best about the product?
I like that the platform is fairly easy to use. Most of the functions can be used in a few clicks with minimal training needed.
What do you dislike about the product?
The engage function is pretty slow. When trying to edit a scheduled post most of the time I cannot get the post to open. If I want to change the already scheduled post it will not save the changes. I usually have to delete the scheduled post and make a new one.
What problems is the product solving and how is that benefiting you?
Meltwater makes it easier for me to see everyone who is speaking about our brand without having to open every social media platform.
The foundation of all PR work
What do you like best about the product?
I appreciate the platform because it compiles all the necessary tools to manage the process before, during, and especially after working on a PR campaign or even a new product launch in the market. I like that they not only have all the solutions for clients but also keep them updated, staying abreast of the latest trends and technologies. The feeling is one of security in decision-making and data gathering. The support and internal team are always quick and focused on finding solutions, very attentive.
What do you dislike about the product?
That the licenses are not flexible when it comes to acquiring exactly what the client needs, meaning that when more functions are required, one has to pay more and ends up acquiring additional tools in the license that are not necessary.
What problems is the product solving and how is that benefiting you?
In our company, we did not had any analytical resources, so we can say that the tool solved all our problems. Today, we can analyze and measure campaigns, and gather all the necessary information about them and others, especially regarding the competition.
Good service and platform
What do you like best about the product?
Love the fact you can report on any campaign you run with ease, and then easily report on them. It's also useful to see how competitors/fellow companies are doing.
What do you dislike about the product?
It is a bit on the pricer end of the spectrum
What problems is the product solving and how is that benefiting you?
Helping us monitor the media coverage we get, as previous to this, we had to manually monitor it and track trends
Shady renewal practices and an okay platform
What do you like best about the product?
The social posting feature is fine. I like the ability to export PowerPoint. The social reporting feature is also fine, but not super customizable. The monitoring tool is helpful to pull in news mentions of the company or client mentions.
What do you dislike about the product?
I signed up to use Meltwater, as I was promised that it could be used as an employee advocacy tool, where I could share articles and posts for my employees to share out on their own social media accounts. It does do that, but only for a total of 5 accounts at my price ($14K per year), which... 4 of those are taken up by the company accounts. Then, I asked if I could compile a newsletter or report out of the articles I had found. You can, but for it to look nice, you also have to pay extra. Also, you can't tag people on LinkedIn posts.
What problems is the product solving and how is that benefiting you?
It does pull together cross channel metrics for social media.
Mighty Powerful Communications Tool
What do you like best about the product?
I really like the ability to do a deep dive into our communications effectiveness with the tools available on this platform.
What do you dislike about the product?
It can be a bit overwhelming to learn how to efficiently use the platform.
What problems is the product solving and how is that benefiting you?
Puts all the data in one place
Excellent tool
What do you like best about the product?
Meltwater is easy to use but anytime I need assistance, my rep is a phone call away and works with me to achieve whatever needs I have. In addition, the training is top notch!
What do you dislike about the product?
It's not integrated to LinkedIn, which I know has been in the works.
What problems is the product solving and how is that benefiting you?
Giving quantification to our PR initiatives.
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