Meltwater Suite
MeltwaterReviews from AWS customer
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A great tool for social
What do you like best about the product?
Meltwater makes it easy to manage and schedule all your social content from a single platform, which helps improve efficiency. Additionally, it enables you to monitor media coverage, review your results, and make adjustments as needed.
What do you dislike about the product?
The scheduling platform does have a few limitations. I hope that, over time, these issues will be resolved as improvements are made.
What problems is the product solving and how is that benefiting you?
Meltwater makes it easy for me to schedule all my social content across different platforms, which creates efficiencies and frees up more time for me to focus on developing new engaging content and analyzing results.
Meltwater is a wonderful tool for media mentions and newsletter creation.
What do you like best about the product?
A big upside is the interface. It's very easy to find everything I need, and if I have trouble finding it, their assistant tools are very intuitive. The customer support team is always quick to respond to any questions or concerns.
What do you dislike about the product?
There isn't really anything I can think of! I love the tool for our organizational uses.
What problems is the product solving and how is that benefiting you?
Meltwater makes it really easy to track our media mentions and to create an internal newsletter to send out to our communications partners across the university.
Overall happy with Meltwater
What do you like best about the product?
I love that you can fairly quickly and easily see the last 20+ articles a reporter has worked on. That's really helpful for quickly assessing whether they would be likely to cover our news or not.
What do you dislike about the product?
I haven't been using Meltwater for too long yet, so I can't speak too strongly to anything not working. It still takes a lot of time to build a media list, but I don't have any ideas for making this a faster process.
What problems is the product solving and how is that benefiting you?
It helps us build media lists for media pitching. This would be difficult to do otherwise.
The tool and the team are exceptional!
What do you like best about the product?
I've been using the Meltwater tool as long as I can remember because it's easy and intuitive. Yet it's not the same old tool I started with, as they continue to add features and functionality. It's clear they listen to their customers, because they add features that make sense and make it easier to do our jobs. Their customer support is the best - they are always there when I need them, they nudge me when they know I need to see something new, but they never pester me with meaningless outreach. In short, I love not just the tool but the team at Meltwater!
What do you dislike about the product?
There isn't anything I dislike about Meltwater. That said, it's a rich tool with many capabilities, so make sure to take advantage of the training they offer.
What problems is the product solving and how is that benefiting you?
Meltwater is an invaluable tool for media monitoring and social listening ... understanding the conversations about your brand and your competitors.
Too many similar modules (analyze, monitor, measure, report) make interface confusing
What do you like best about the product?
tracking unowned media and PR, visual displays
My rep, Ryan McCourt is great and seems to care about our line of work
My rep, Ryan McCourt is great and seems to care about our line of work
What do you dislike about the product?
clunky, low functioning publishing tool with too many repetitive clicks add significant time to my work functions compared to sprout social
Site speed is often slow
'Best of' times to post is not accurate and has reduced our overall engagement
Site speed is often slow
'Best of' times to post is not accurate and has reduced our overall engagement
What problems is the product solving and how is that benefiting you?
N/A
A great alternative to the disappointing big players
What do you like best about the product?
It's an incredibly robust platform that allows you to manage all social accounts across multiple brands (which is key for agency work).
Love the reporting functionality which is a major piece of its competitive advantage.
Love the reporting functionality which is a major piece of its competitive advantage.
What do you dislike about the product?
While the approval system is awesome for social media teams, the "Alerts" function is a bit clunky as it forces you into a new slow loading tab every time you click on one.
What problems is the product solving and how is that benefiting you?
As cheesy as it sounds, it really is a one-stop-shop for social media management and content creation.
Meltwater Product Review
What do you like best about the product?
Meltwater is very easy to use and always reliable, regardless of what function you are using within. The upside is that it's always up to date and super easy to find what you need. at TRI we use the media relations and search functions a lot and I must say, the AI assistant is one of my favorite tools to use, especially when you aren't sure where to start for a search. Meltwater is always my go-to tool for crafting a search, creating alerts, and looking for reporters!
What do you dislike about the product?
I must say the Mira AI function has not been as helpful as I thought it would be. Sometimes you will ask for one thing and it gives you another, and has not been very consistent when trying to use it for help. Personally, I really like the AI assistant over the Mira function, so would say that's the thing I dislike the most.
What problems is the product solving and how is that benefiting you?
Meltwater is helping me solve and avoid doing manual searches by being able to create alerts for our clients on things we need to keep tabs on. It's also helping me solve building media lists and making that easier to start out when i can search for any beat, outlet, or reporter that is covering a specific topic. Overall just makes my job easier to support the clients we work with and is a big life and time saver!
Good tool for PR
What do you like best about the product?
I like the customer service. Meltwater is extremely helpful when there are issues and the customer service tool on the side bar has helped me in the past. I also find it easy to use and I like the features it has to show our clients how well a campaign did.
What do you dislike about the product?
Sometimes it glitches and I am not able to see coverage or sometimes important news articles slip through the cracks.
What problems is the product solving and how is that benefiting you?
It helps pull in all the coverage needed in a particular announcement or campaign. I use it frequently to pull together coverage reports and pull statistics and data that clients want to see.
A Powerful Tool with Room for Small Improvements
What do you like best about the product?
Meltwater is a great tool that puts valuable news and insights right at our fingertips. Having such quick access to relevant updates is a huge benefit for our work. While the platform is strong overall, a few ease-of-use updates—particularly around the newsletter function and making news searches a bit more intuitive—would make it even better. Despite these minor areas for improvement, Meltwater remains an incredibly useful resource that helps us stay informed and ahead. Our customer support team has been wonderful from the beginning.
What do you dislike about the product?
Figuring out the correct search terms to pinpoint exactly what we are looking for can be challenging but that just may be because of my lack of background in this area. Also would love columns to be available in the newsletter and some text formatting improvements. For instance if you create a bulleted list, you cannot undo it.
What problems is the product solving and how is that benefiting you?
Meltwater helps us keep leadership informed by consolidating news and updates into one place. This makes it easier to track key developments, analyze trends, and share insights efficiently, ensuring everyone has the information they need to make timely decisions.
Great software, wish had more time to utilize features
What do you like best about the product?
I like that I can search databases for emails for outreach to different outlets. I also like pulling coverage from Metlwater
What do you dislike about the product?
I wish it was easier to only pull data/ articles that are from my direct outreach. I want to easily select or unselect to include in my reports for a final number of mentions or AVE.
I think as PR people, we don't always have the time to learn how to use all the functions and play around with the platform so I do wish it was more individualized where we are able to show exactly what we need and have a lesson involving that rather than multiple orientations where we learn alot at once rather than put it into practice
I think as PR people, we don't always have the time to learn how to use all the functions and play around with the platform so I do wish it was more individualized where we are able to show exactly what we need and have a lesson involving that rather than multiple orientations where we learn alot at once rather than put it into practice
What problems is the product solving and how is that benefiting you?
It pulls articles and reach for me to pull for reporting purposes.
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