Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater is helpful
What do you like best about the product?
I like the ability to communicate with media very easily and in masses. It's great to have such a smooth communication channel. Also our current point of contact is very nice and helpful.
What do you dislike about the product?
I think pulling together dashboards or reports with metrics should be ultra customizeable for those weekly "newsletters" so that we can use those to send updates to all of our brands individually or company wide when needed.
What problems is the product solving and how is that benefiting you?
I know we had issues with our previous point of contact but Meltwater was able to change us to someone who is very helpful.
Useful service with some kinks
What do you like best about the product?
The interface is very easy to navigate, and once you understand the boolean search terms, it's easy to create different dashboards.
What do you dislike about the product?
I find that our biggest media hits are often syndicated by smaller outlets, and the Meltwater algorithm will sometimes miss the original source in favor of smaller blogs.
What problems is the product solving and how is that benefiting you?
Meltwater gives us an easy interface to track media hits surrounding our institution, as well as gauge the potential reach of our earned media.
Great for media engagement
What do you like best about the product?
Meltwater makes it really easy to create monitoring streams to track news stories with different keywords. It also makes it very easy to build contact lists and send media pitches.
What do you dislike about the product?
Limited social media analysis and engagement. Difficult report generation.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us stay in the know about print/digital media and social media discussions, publications from our faculty, and more.
Meltwater makes it easy!
What do you like best about the product?
Meltwater makes it so easy and convenient to schedule our social media posts. The added bonus of using AI enhancements within the platform is so helpful! Our monthly calls with Erica, our account manager, are always useful, and I know that I can call upon her outside of those calls if I need any help! I use Meltwater on a daily basis, and I'm so happy to have the opportunity to use such a helpful platform.
What do you dislike about the product?
Our Instagram account doesn't connect to Meltwater (this is an issue outside of Meltwater's control).
What problems is the product solving and how is that benefiting you?
The automatic media monitoring newsletters that I receive from Meltwater make my life a little easier!
Comprehensive resource
What do you like best about the product?
I appreciate the media intelligence Meltwater offers -- from daily media monitoring to compiling a custom media distribution list. The Meltwater app and the new Chrome extension make tagging articles easy as well.
What do you dislike about the product?
Media monitoring has its limitations. For example, there are clips that Google Alerts captures that Meltwater monitoring does not.
What problems is the product solving and how is that benefiting you?
Streamlining media monitoring without having to hop across different media website and channels on a frequent basis.
Fantastic Platform and Wonderful Account Manager
What do you like best about the product?
The social media monitoring and scheduling features are tremendously useful for our team! We also send out all of our press releases through Meltwater and have been very pleased with the media lists and customization of our email templates.
What do you dislike about the product?
There is nothing I dislike about Meltwater.
What problems is the product solving and how is that benefiting you?
Meltwater's social media listening tool has ensured that we no longer miss important conversations happening on social media.
meltwater is helpful in producing the results we need. we have had issues now resolved
What do you like best about the product?
it does an excellent job tracking our press hits
What do you dislike about the product?
we can't capture data behind paywalls which can create inaccuracies in our reporting
What problems is the product solving and how is that benefiting you?
it collects our press hits and our social media analytics. it's great to have that all in one place
Utilize this tool and enjoy a seamless experience that will leave you grinning from ear to ear.
What do you like best about the product?
Meltwater has truly transformed the way I work as a marketing manager, offering a comprehensive platform that caters to all my needs. The Engage tab, in particular, has become my favorite feature, allowing me to effortlessly publish content across multiple platforms. This not only saves me precious time but also alleviates the stress associated with managing various channels. And let's not forget about the AI assistant, which has become my secret weapon. It takes the pressure off crafting the perfect text by adapting it to any situation or style. With Meltwater as my trusty companion, I can confidently navigate the ever-changing landscape of marketing, knowing that I have the tools to succeed.
What do you dislike about the product?
I can't speak ill of Meltwater because it's a remarkable tool that not only encourages creative exploration but also delivers instant statistics on your efforts.
What problems is the product solving and how is that benefiting you?
In addition to the smooth sailing of creativity, my position thrives on the insights provided by analytics. Meltwater effortlessly tackles the daunting and perplexing setups, sparing you the trouble. It's a hassle-free route to triumph!
Meltwater Review
What do you like best about the product?
Meltwater provides insightful data that helps us create content tailored to our audiences. The dashboard and every mention tool make it so I don't miss anything in real time. I use Meltwater's every-mention tool daily and the dashboard weekly. As the only social media manager in the organization, it keeps me informed, and I can share articles or posts in real-time. The reps have been phenomenal and a great pleasure to work with. I've enjoyed the community and in-person events. The Meltwater Academy makes it easy to learn how to maximize the use of the Meltwater account. Connecting the accounts was simple. Working with Logan Nagai has been a great experience as he is very knowledgeable and takes the time to understand the organization and what tools to implement.
What do you dislike about the product?
The user interface makes it seem like it's not user-friendly at first sight or if you don't use it often. Reconnecting pages is a slight inconvenience but very easy; the email reminders are great—ease of implementation for users who don't use it daily.
What problems is the product solving and how is that benefiting you?
As the sole social media manager, Meltwater helps me not miss any social media or website mentions. This ensures we maximize our earned media and connect with a broader audience.
Use the explore tab, Analyze tab and share tab to track every press hit we get every week.
What do you like best about the product?
The newsletter is amazing! There could not be a better or easier tool to use to share internally with our company. Customer support is always great!! Logan is such a big help.
What do you dislike about the product?
The downsides of the platform, is it does miss some press hits of ours and then we have to manually add the article into the platform.
What problems is the product solving and how is that benefiting you?
They are great about assisting issues when it comes to missing an article we were cited in or when the social media analytics seem off. They are always hand ones and very quick to help assit.
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