Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater is awesome!
What do you like best about the product?
The scheduling/publishing portion of Meltwater is awesome! Very easy to use. Also our rep Logan Nagai has always been very responsive and helpful. I've used Hootsuite/Loomly/etc before, and Meltwater definitely takes the cake!
What do you dislike about the product?
Sometimes tagging people/businesses while scheduling posts within the Engage Social Media portion of Meltwater doesn't work. Then I have to post, but then go in & edit it on my phone or desktop.
What problems is the product solving and how is that benefiting you?
Since taking over Samet's social media, we were researching social media management platforms. Melwater met all of our needs & more.
Meltwater has been an invaluable tool for our work at APIAVote.
What do you like best about the product?
Its reliability to pull crucial data and provide data analysis via social listening
What do you dislike about the product?
It is able to pull content from social media platforms more than others, but overall it is very useful for understanding the social media landscape.
What problems is the product solving and how is that benefiting you?
We monitor disinformation and other problematic content as it relates to democracy and AAPI communities. It helps us scour the internet for emerging narratives and other problematic content helpful for us to know and track and eventually act on.
One stop social and PR management system
What do you like best about the product?
The automoatic alerts are great and easy to set up. You get instant notices when you get a mention or pickup. Easy to manage and use. Excellent customer service. Very robust and always new tools and updates.
What do you dislike about the product?
Steep learning curve if you've never used these kind of platforms and systems before. Can be a bit of a hasstle to set up but the customer services reps make it pretty easy when you get in a pickle.
What problems is the product solving and how is that benefiting you?
One stop shop for all tracking and listening management. Once set up and you get onboarded with the tool, pretty easy to use. Very comprehensive!
Critical insights across platforms
What do you like best about the product?
Meltwater is not only a quality, one-stop media monitoring app, but we have been able to streamline other areas of our business like social media content development and scheduling. The all-in-one model makes cross-team collaboration seamless, and brings cross-channel metrics into one digestible dashboard that is easy to share with stakeholders.
What do you dislike about the product?
Because the media database is so large, and you're getting results of complex searches in real-time, it can take a while to load results. In my experience, they are always worth the wait.
What problems is the product solving and how is that benefiting you?
all-in-one scheduling and data tracking.
Social Media
What do you like best about the product?
I do enjoy the planning functions in Meltwater. I appreciate being able to have almost all of my accounts on the same platform - it makes it very easy to stay organized. I enjoy access to Meltwater Academy courses and our account support is second to none! Dani. Josh, and Chris have always been so helpful. I also appreciate the data analytics side of the service. It has been very helpful for me when reporting to my higher ups on social performance.
What do you dislike about the product?
Lately, my biggest frustration with Meltwater has stemmed from the Engage/Publish tab. Half of the time I try to attach a link to one of my scheduled posts, it doesn't work. It's very frustrating, because I have to go to the actual platform to schedule it. Then I'm back to square one of not having all of my platforms on the same service. Additionally, I'm often now allowed to attach specific photos to posts as they're "too big", again making me go through the actual platform to schedule.
What problems is the product solving and how is that benefiting you?
Meltwater is making is easy for me to have all of my data across all platforms in one place, in a report that is concise, visually appealing, and accurate. I report biweekly to department heads so this service is extremely beneficial. I am also able to stay organized, monitor our channels, and more with this service.
My experience with Dani at Meltwater was spectacular. They were professional, prompt, and effecient.
What do you like best about the product?
What was most helpful about Meltwater to me was their adaptabillity to change of hands as point of contact at the Foundation, often, and being able to adapt and stay kind and professional through the changes.
What do you dislike about the product?
This response it not applicaple, no dislikes.
What problems is the product solving and how is that benefiting you?
I am not affiliated with any of the systems as I am a scheduler/ administrator at the foundation. This question could be best answered by a more senior staffer.
Gila River Resorts & Casinos Review
What do you like best about the product?
Easy to use and easy access to data for report writing.
What do you dislike about the product?
Frequently doesn't have media contacts that I need.
What problems is the product solving and how is that benefiting you?
Meltwater helps me pull media coverage and analytics to share with my leadership team so we can gauage sentiments about the company.
Meltwater is a comprehensive and valuable tool
What do you like best about the product?
I find its visual data helpful and appealing. Even the details that come when looking for the stats of publications (sentiment, link to website, potential reach, author, title of publication, etc) are user-friendly and helpful. I also feel supported by the Meltwater team and never wait long to hear back with solutions from them.
What do you dislike about the product?
Sometimes searching for a specific outlet is difficult in case I want to learn more about, say, Fortune or Forbes. And if I want in-depth or further data on other specifics relevant to my business goals, I need to learn new boolean which is daunting without Meltwater staff's help.
What problems is the product solving and how is that benefiting you?
Problems:
- discovering reach/influence of our busienss name
- pitching
- developing media relations
Benefits:
- creating relevance for the PR team
- furthering brand awareness
- making media connections
- discovering reach/influence of our busienss name
- pitching
- developing media relations
Benefits:
- creating relevance for the PR team
- furthering brand awareness
- making media connections
Exactly what we need for all
What do you like best about the product?
The Engage and Analyze functions in Melterwater are the parts that best support my role and team.
What do you dislike about the product?
I dislike the sales tactics used by some (but not all) of the account management team
What problems is the product solving and how is that benefiting you?
All the functionality we need is in one place
Good tool for reaching out and monitoring web-presence, good customer support
What do you like best about the product?
Several things. Easy to find relevant journalists, good follow-up by customer support in feedback from my side about changed contact details of journalists, easy making and using press lists (which can also include journalists not in the database), high quality monitoring of presence on a huge number of news websites.
What do you dislike about the product?
You can't have it all: I sometimes want to do something that is not (easily) possible (yet).
What problems is the product solving and how is that benefiting you?
1) Maintaining a huge and adequate database of journalists 2) making it easy to use that 3) daily monitoring where or organisation is mentioned on news websites made easy
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