Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,348 reviews
from
External reviews are not included in the AWS star rating for the product.
Strong social media monitoring tool
What do you like best about the product?
The software is extensive and, when you know what you're looking for, proves more than valuable. The alerts work well for competitor and brand moments, so that you never miss a beat.
What do you dislike about the product?
You have to know what you're looking for, although intuitive it isn't obvious how to use.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to have compelte vision of our social accounts and to engage with consumers fromt he platform. As well as tag and itemise comments and shared for future use and reference.
It also allows a simple solution for monitoring competitor activity.
It also allows a simple solution for monitoring competitor activity.
Good tool, a lot to improve in costumer service
What do you like best about the product?
the tool is very user friendly, graphs are very simple and easy to read
What do you dislike about the product?
costumer service is an area to improve, high rotation in the team, long time to do assisted set up and literally take weeks to answer an email.
What problems is the product solving and how is that benefiting you?
monitoring PR publications from competitors and media outlets
Meltwater has exceeded our expectations!
What do you like best about the product?
The platform is very intuitive and easy to use. It surpassed our expectations because we acquired it for a specific project, and upon discovering all that we could achieve with it, it motivated us to create a new branch of business within our agency to cover everything related to social listening and sentiment analysis in different fields. Additionally, the customer service has always been very attentive and supportive. We highly recommend it and hope to continue using it in the future.
What do you dislike about the product?
A point to improve is the information/content filtering by territories. For excample, in the Dominican Republic, we sometimes receive information from other countries that shouldn't appear for us. Apart from that, I don't have anything else in mind
What problems is the product solving and how is that benefiting you?
We are developing strategies based on consumer feedback.
Klear is your one-stop shop for influencer marketing!
What do you like best about the product?
Klear provides straightforward and in-depth data for you to analyze your influencer campaigns and to vet creators while you are searching for new influencers to work with.
The customer service is amazing and so hands on, their team plans regular meetings with me to discuss our upcoming company initiatives and to see what more we could be doing in Klear. They are speedy to reply about any concerns, confusions or issues in the platform but I have had very few since starting almost a year ago because the platform is so easy to use and well thought out!
The customer service is amazing and so hands on, their team plans regular meetings with me to discuss our upcoming company initiatives and to see what more we could be doing in Klear. They are speedy to reply about any concerns, confusions or issues in the platform but I have had very few since starting almost a year ago because the platform is so easy to use and well thought out!
What do you dislike about the product?
I wish that Klear had an extension that I could use in Instagram, TikTok, etc. when searching for influencers to easily save their profile in Klear and check their ranking. Currently it can be hard and require a few steps to save creators I find outside of the platform and then check their ranking.
I think there's also work to be done with email integration in campaigns, it would be nice to be able to email creators from the mail app or gmail and Klear save & track those communications. Even Klear tracking email responses in platform would be nice. It would also help to have more automations in which you can mass email but share personalized automated data about their content engagement, sales, etc. There is also no way to email creators in klear once they've joined the campaign which is annoying.
TikTok is also missing lots of data still. I believe this is an industry-wide issue, but I have trouble with Klear not automatically pulling content from TikTok and when vetting creators there is still minimal information on their TikTok presence.
I think there's also work to be done with email integration in campaigns, it would be nice to be able to email creators from the mail app or gmail and Klear save & track those communications. Even Klear tracking email responses in platform would be nice. It would also help to have more automations in which you can mass email but share personalized automated data about their content engagement, sales, etc. There is also no way to email creators in klear once they've joined the campaign which is annoying.
TikTok is also missing lots of data still. I believe this is an industry-wide issue, but I have trouble with Klear not automatically pulling content from TikTok and when vetting creators there is still minimal information on their TikTok presence.
What problems is the product solving and how is that benefiting you?
Klear helps me vet and choose creators, manage campaigns and our ambassador program, and track all social mentions from creators we regularly work with or work with for a campaign.
It has been helpful to pull all our information around reach, engagement, sales for recapping in Klear so easily and the quickly-generated pdfs and powerpoints are also helpful in shareouts with the company.
It has been helpful to pull all our information around reach, engagement, sales for recapping in Klear so easily and the quickly-generated pdfs and powerpoints are also helpful in shareouts with the company.
Response time and attention from account executives should be improved.
What do you like best about the product?
Search engines and the option to personalize newsletters
What do you dislike about the product?
The service of the account leaders and their administrative personnel
What problems is the product solving and how is that benefiting you?
It is very useful for monitoring media, reporting media mentions, monitoring and managing social networks.
I'm very satisfied with all the tools that I have used into the Meltwater platform
What do you like best about the product?
It's super easy to use it and helpful to create all the reports I need.
What do you dislike about the product?
Sometimes we have found some mistakes in dating and also we cannot connected an Instagram account las time.
What problems is the product solving and how is that benefiting you?
Hearing the different voices on social media, making good reports to our clients, easy to follow the tendencies...
I love it!
What do you like best about the product?
I really like the tools that the platform has and how it provides me with results of my organic content.
What do you dislike about the product?
I would like a tool to recommend the time and day when my audience is most receptive to my content.
What problems is the product solving and how is that benefiting you?
Programming, Social Listening, and Competitor Analysis
Very useful.
What do you like best about the product?
I can find the information I need very quiclky.
What do you dislike about the product?
There is not an accurate ad value of the news.
What problems is the product solving and how is that benefiting you?
When I need to look for specific news or specific themes.
Useful tool for media monitoring
What do you like best about the product?
I like how easy it is to track media mentions across different regions and languages. The dashboards are simple and useful.
What do you dislike about the product?
Sometimes the platform takes too long to load, especially when handling large amounts of data.
What problems is the product solving and how is that benefiting you?
I use Meltwater as part of the communications team at CAF to monitor media coverage, track social media performance, and analyze public sentiment across Latin America and the Caribbean.
User Friendly
What do you like best about the product?
How user fiendly and easy it is to use it. Also fast results
What do you dislike about the product?
Editing dashboards can be tricky and some graphics are not downloaded correctly
What problems is the product solving and how is that benefiting you?
Tiktok demographics implemente din KLEAR is great.
showing 501 - 510