Meltwater Suite
MeltwaterReviews from AWS customer
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Very educational, advice whenever we require it. Excellent.
What do you like best about the product?
Navigability is simple and friendly, the data provided and the advice.
What do you dislike about the product?
In the listening sections, the information is not very precise, recommend that there be more search filters.
What problems is the product solving and how is that benefiting you?
with social listening tools, interaction monitoring, and metrics.
Useful
What do you like best about the product?
Customer service. It's a resourceful tool and it's easy to use, has many helpful features, and the customer service it's outstanding
What do you dislike about the product?
Plattform could improve a bit, it has numerous feautures but some of them aren't too intuitive.
What problems is the product solving and how is that benefiting you?
it's particularly helpful with social listenings, provides a good overview of the conversations happening on social media.
Meltwater is one of Bites' most important partners.
What do you like best about the product?
We are heavy users of the tool to monitor public opinion movements and brands. The various possibilities for using advanced search, in addition to the freedom of use on different fronts of analysis, make them our choice.
What do you dislike about the product?
That, soon, we will no longer have the possibility of paying in reais.
What problems is the product solving and how is that benefiting you?
It is a complete tool for social listening, on different fronts of activity.
A great tool for understanding brand and PR efforts, with detailed reporting
What do you like best about the product?
Easy to use and highly customisable, great support and customer service, especially from Daniel Bagby who has gone over and above and supported with media licensing issues aside from the Meltwater platform
What do you dislike about the product?
Not much to note, but can miss the odd clipping from more obscure publications
What problems is the product solving and how is that benefiting you?
Allowing us to quantify our PR and Brand efforts, enabling reporting with key stakeholders around the business
Meltwater, an ally to stay on top of brands and competitors
What do you like best about the product?
The multiple sources of data provided, automatic reports, boolean keyword construction, ease of use in general. Direct customer support with a designated representative.
What do you dislike about the product?
Sometimes the data did not match what was provided by the platforms due to issues associated with the connections and APIs of each social network.
What problems is the product solving and how is that benefiting you?
It allows us to adequately monitor all competitors on a quantitative and qualitative level. In addition to this, measure results for each of our clients in order to help them meet their objectives. Regarding strategy, finding topics of conversation around each of the brands or being able to propose responses in case of crisis.
A very good tool for generating social listenings
What do you like best about the product?
User-friendly tool and if there is any doubt about a function, practical explanations for users can be found within the tool itself. Customer support is very good!
What do you dislike about the product?
The area of opportunity for this and many SL tools is that most of the conversation comes from Twitter. The collection of comments from one's own pages should be a feature that we find in any package purchased with the tool.
What problems is the product solving and how is that benefiting you?
I don't quite understand the question, but we haven't experienced any problems with the platform, in general.
The strategic business ally
What do you like best about the product?
The whole operation, since I logg in evertything is so intuituve. I can easily manage my searches and specify each keyword by simply adding or removing words in the explore section. I use it everyday of the week.
These new tool for AI notes and results, gets better everytime. Managing a better work deliverable to my clients.
Its very easy to connect my social media environment and analyze the whole conversation.
And what I think gets a plus, its the Meltwater Academy wich can be accesed very easy and obtain knowledge that can bring better results.
The support and attention from the managing team its very important, so here I can be calm about reaching my support team.
These new tool for AI notes and results, gets better everytime. Managing a better work deliverable to my clients.
Its very easy to connect my social media environment and analyze the whole conversation.
And what I think gets a plus, its the Meltwater Academy wich can be accesed very easy and obtain knowledge that can bring better results.
The support and attention from the managing team its very important, so here I can be calm about reaching my support team.
What do you dislike about the product?
The fact that not every social media platfrom can be analyzed.
What problems is the product solving and how is that benefiting you?
The reach and clrity we can bring to our clientes by letting them know that any typoe of subject can be found, analyzed and activated whenever something comes up at the digital environment.
Melt is a comprehensive tool. We can extract data in a dynamic and simplified way.
What do you like best about the product?
The format of the tool, as it is super intuitive and easy to handle, in addition to the support which is immediate. Since the frequency of use is high, we found that this less confusing format is essential.
Another positive point is the number of resources to be explored! The platform is complete and includes various analysis tools, with ease of implementation for new integrations.
Another positive point is the number of resources to be explored! The platform is complete and includes various analysis tools, with ease of implementation for new integrations.
What do you dislike about the product?
Unfortunately, Melt still does not extract data as accurately from TikTok, and the sentiment analysis is often done incorrectly.
What problems is the product solving and how is that benefiting you?
Melt is always innovating. Whenever new trends arrive in the market, the tool strives to bring new updates with these innovations.
A great platform
What do you like best about the product?
Ease of use and implementation for my work with influencers.
What do you dislike about the product?
response times in customer service are high.
What problems is the product solving and how is that benefiting you?
managing influencers and monitoring their results.
Excellent media monitoring and analysis software
What do you like best about the product?
The searches are accurate and I appreciate being able to click through directly to print and online coverage on the outlet's website. I also appreciate that article syndication is organized all together, with the ability to expand or hide the duplicates when monitoring. Our team also really appreciates the insight reports and in past roles I have benefitted from the newsletter feature, which was helpful and I appreciated being able to create a custom template and brand it for our audience.
What do you dislike about the product?
Meltwater impression numbers are different than MRP numbers, which can be hard if you have switched systems or are working at companies or on clients (for agencies) that have historically used MRP as a baseline.
The dashboards are great but it would be nice to see more innovation with them to help showcase our results in new and creative ways.
The dashboards are great but it would be nice to see more innovation with them to help showcase our results in new and creative ways.
What problems is the product solving and how is that benefiting you?
Sourcing and finding media coverage, providing impressions and information about tone and other qualifiers where possible.
Helping provide monthly insight reports, including identifying share of voice and competitor news.
Ability to capture content close to real time, accurately.
Helping provide monthly insight reports, including identifying share of voice and competitor news.
Ability to capture content close to real time, accurately.
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