Meltwater Suite
MeltwaterReviews from AWS customer
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Useful tool for social media listenning
What do you like best about the product?
Initially, MW facilitates the efficient retrieval of data from Twitter and various media publications, simplifying the process significantly. The platform's dashboard is meticulously designed, encompassing a broad spectrum of crucial analytics essential for both monitoring and initiating more intricate research endeavors of our organization. Additionally, MW provides pertinent insights, which are invaluable in accordance with the methodologies we employ for social media listening exercises. The implementation of MW is straightforward and devoid of complexities, which is a substantial advantage.
Within our organization, the utilization of MW is a daily routine, underscoring its indispensable nature in our operational framework. A notable feature of MW is the availability of a proficient support team, ready to assist with any inquiries we may have. The responsiveness and efficiency of the support team significantly enhance the user experience, ensuring any challenges encountered are addressed promptly and effectively.
Within our organization, the utilization of MW is a daily routine, underscoring its indispensable nature in our operational framework. A notable feature of MW is the availability of a proficient support team, ready to assist with any inquiries we may have. The responsiveness and efficiency of the support team significantly enhance the user experience, ensuring any challenges encountered are addressed promptly and effectively.
What do you dislike about the product?
It is regrettable that the functionality for accessing Meta publications on the platform is confined to list-based retrievals, lacking the provision for advanced Boolean searches. This limitation potentially hinders the depth and breadth of data extraction, thereby affecting the comprehensive analysis of Meta publications. Furthermore, there have been instances where the platform's responsiveness was suboptimal, exhibiting a noticeable lag in processing requests.
Additionally, there is room for refinement in the determination of certain analytics. The precision and clarity in the representation of some analytical data could be enhanced to provide a more accurate and insightful understanding of the metrics. The aforementioned refinements are pivotal in ensuring that the platform not only meets the expectations of its users but also excels in delivering a robust and efficient tool for data analysis and results insights.
The download can be sometimes a bit of a hazard when its more than 20K publications.
Additionally, there is room for refinement in the determination of certain analytics. The precision and clarity in the representation of some analytical data could be enhanced to provide a more accurate and insightful understanding of the metrics. The aforementioned refinements are pivotal in ensuring that the platform not only meets the expectations of its users but also excels in delivering a robust and efficient tool for data analysis and results insights.
The download can be sometimes a bit of a hazard when its more than 20K publications.
What problems is the product solving and how is that benefiting you?
MW adeptly addresses the challenges associated with extracting social media data in a context characterized by constrained data accessibility.
A Comprehensive platform with open seas of information
What do you like best about the product?
Relying on a platform that grants access to the vast open sea of research has proven to be an invaluable asset in my routine. This feature allows me to explore a multitude of sources, facilitating comprehensive and thorough investigations across diverse topics. One of the standout qualities is the platform's responsive and efficient live chat support. The prompt assistance provided by the chat team ensures that any queries or concerns are addressed swiftly, contributing to a seamless user experience.
The platform consistently strives for improvement, with recent updates significantly enhancing speed and overall performance. These enhancements have been pivotal, positively impacting the efficiency of my work.Moreover, the commitment to customer experience is commendable, with thoughtful follow-ups and training sessions that facilitate implementation and empower users to maximize the platform's potential.
The inclusion of highly useful graphics and effective entity classifications adds another layer of utility to the platform. These features not only enhance data visualization but also contribute to a more informed decision-making process.
The platform consistently strives for improvement, with recent updates significantly enhancing speed and overall performance. These enhancements have been pivotal, positively impacting the efficiency of my work.Moreover, the commitment to customer experience is commendable, with thoughtful follow-ups and training sessions that facilitate implementation and empower users to maximize the platform's potential.
The inclusion of highly useful graphics and effective entity classifications adds another layer of utility to the platform. These features not only enhance data visualization but also contribute to a more informed decision-making process.
What do you dislike about the product?
The organization of filters and searches leaves room for improvement, making it less intuitive than desired. Similarly, the handling of social connections and monitored pages could be more user-friendly.
Unfortunately, the data derived from social interactions for news and blogs, tends to be a little confuse.
Unfortunately, the data derived from social interactions for news and blogs, tends to be a little confuse.
What problems is the product solving and how is that benefiting you?
Access to diverse information sources with good data visualization and entity classifications. This is crucial to gather insights from diverse platforms, enabling a more comprehensive understanding of the digital landscape.
Very educational, advice whenever we require it. Excellent.
What do you like best about the product?
Navigability is simple and friendly, the data provided and the advice.
What do you dislike about the product?
In the listening sections, the information is not very precise, recommend that there be more search filters.
What problems is the product solving and how is that benefiting you?
with social listening tools, interaction monitoring, and metrics.
Useful
What do you like best about the product?
Customer service. It's a resourceful tool and it's easy to use, has many helpful features, and the customer service it's outstanding
What do you dislike about the product?
Plattform could improve a bit, it has numerous feautures but some of them aren't too intuitive.
What problems is the product solving and how is that benefiting you?
it's particularly helpful with social listenings, provides a good overview of the conversations happening on social media.
Meltwater is one of Bites' most important partners.
What do you like best about the product?
We are heavy users of the tool to monitor public opinion movements and brands. The various possibilities for using advanced search, in addition to the freedom of use on different fronts of analysis, make them our choice.
What do you dislike about the product?
That, soon, we will no longer have the possibility of paying in reais.
What problems is the product solving and how is that benefiting you?
It is a complete tool for social listening, on different fronts of activity.
A great tool for understanding brand and PR efforts, with detailed reporting
What do you like best about the product?
Easy to use and highly customisable, great support and customer service, especially from Daniel Bagby who has gone over and above and supported with media licensing issues aside from the Meltwater platform
What do you dislike about the product?
Not much to note, but can miss the odd clipping from more obscure publications
What problems is the product solving and how is that benefiting you?
Allowing us to quantify our PR and Brand efforts, enabling reporting with key stakeholders around the business
Meltwater, an ally to stay on top of brands and competitors
What do you like best about the product?
The multiple sources of data provided, automatic reports, boolean keyword construction, ease of use in general. Direct customer support with a designated representative.
What do you dislike about the product?
Sometimes the data did not match what was provided by the platforms due to issues associated with the connections and APIs of each social network.
What problems is the product solving and how is that benefiting you?
It allows us to adequately monitor all competitors on a quantitative and qualitative level. In addition to this, measure results for each of our clients in order to help them meet their objectives. Regarding strategy, finding topics of conversation around each of the brands or being able to propose responses in case of crisis.
A very good tool for generating social listenings
What do you like best about the product?
User-friendly tool and if there is any doubt about a function, practical explanations for users can be found within the tool itself. Customer support is very good!
What do you dislike about the product?
The area of opportunity for this and many SL tools is that most of the conversation comes from Twitter. The collection of comments from one's own pages should be a feature that we find in any package purchased with the tool.
What problems is the product solving and how is that benefiting you?
I don't quite understand the question, but we haven't experienced any problems with the platform, in general.
The strategic business ally
What do you like best about the product?
The whole operation, since I logg in evertything is so intuituve. I can easily manage my searches and specify each keyword by simply adding or removing words in the explore section. I use it everyday of the week.
These new tool for AI notes and results, gets better everytime. Managing a better work deliverable to my clients.
Its very easy to connect my social media environment and analyze the whole conversation.
And what I think gets a plus, its the Meltwater Academy wich can be accesed very easy and obtain knowledge that can bring better results.
The support and attention from the managing team its very important, so here I can be calm about reaching my support team.
These new tool for AI notes and results, gets better everytime. Managing a better work deliverable to my clients.
Its very easy to connect my social media environment and analyze the whole conversation.
And what I think gets a plus, its the Meltwater Academy wich can be accesed very easy and obtain knowledge that can bring better results.
The support and attention from the managing team its very important, so here I can be calm about reaching my support team.
What do you dislike about the product?
The fact that not every social media platfrom can be analyzed.
What problems is the product solving and how is that benefiting you?
The reach and clrity we can bring to our clientes by letting them know that any typoe of subject can be found, analyzed and activated whenever something comes up at the digital environment.
Melt is a comprehensive tool. We can extract data in a dynamic and simplified way.
What do you like best about the product?
The format of the tool, as it is super intuitive and easy to handle, in addition to the support which is immediate. Since the frequency of use is high, we found that this less confusing format is essential.
Another positive point is the number of resources to be explored! The platform is complete and includes various analysis tools, with ease of implementation for new integrations.
Another positive point is the number of resources to be explored! The platform is complete and includes various analysis tools, with ease of implementation for new integrations.
What do you dislike about the product?
Unfortunately, Melt still does not extract data as accurately from TikTok, and the sentiment analysis is often done incorrectly.
What problems is the product solving and how is that benefiting you?
Melt is always innovating. Whenever new trends arrive in the market, the tool strives to bring new updates with these innovations.
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