Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,349 reviews
from
External reviews are not included in the AWS star rating for the product.
Meltwater has all the tools I need to be successful in social media management!
What do you like best about the product?
Detailed, robust social listening tools.
Easy to schedule multiple posts on multiple platforms (TikTok + Instagram Reel scheduling is huge!)
I've used tools in the past that were very limited compared to Meltwater. I ended up doing a lot of work publishing and analyzing data on each social platform before, but with Meltwater everything I need is in one place.
Easy to schedule multiple posts on multiple platforms (TikTok + Instagram Reel scheduling is huge!)
I've used tools in the past that were very limited compared to Meltwater. I ended up doing a lot of work publishing and analyzing data on each social platform before, but with Meltwater everything I need is in one place.
What do you dislike about the product?
There is a bit of a learning curve when it comes to using all of the different tools and understanding how they might connect. It still takes me a while to find the exact thing I'm looking for in the Explore tools. I would also love to see more data around the Conversations tab in Engage. For example, if I could select a date range in Conversations and see a breakdown of sentiment, conversation tags, and share that as a dashboard, that would be a huge help!
What problems is the product solving and how is that benefiting you?
Providing an easy, all-in-one tool for scheduling, approving, and reporting on social posts. Also providing customizable reports that I don't have to build from scratch myself.
Meltwater has been helpful and I have received a great training to use it.
What do you like best about the product?
Easy to navigate and useful reports every week.
What do you dislike about the product?
I would like more time period comparisons.
What problems is the product solving and how is that benefiting you?
It rounds up media about my company, competitors and the industry.
Very effective and reliable
What do you like best about the product?
I love how I can find exactly what I am looking for with just a few key words. I can also see how much of the information is positive or negative, and I can find information from many different sources.
What do you dislike about the product?
I did not dislike anything about Meltwater!
What problems is the product solving and how is that benefiting you?
It is creating slack channels for me to deliver news to the rest of my organization. It is also helping me find resources quickly for information I need, as well as the team.
Great service, great support
What do you like best about the product?
I like the ability to pull robust metrics. I also appreciate the customer support.
What do you dislike about the product?
There are many tools in the platform, and some of them perform similar functions. There are various reports and documents you can pull, but they are in different spots in the platform.
What problems is the product solving and how is that benefiting you?
Reporting on national campaigns, providing value to our marketing teams across the country. IT also helps us benchmark for annual campaigns.
I like the morning email
What do you like best about the product?
The morning email with all our comments and the ones regarding my competitors
What do you dislike about the product?
It's missing the comments of Facebook groups
What problems is the product solving and how is that benefiting you?
It help us to know how many ads my competitors placed by periods
A key strategic support resource for our organization
What do you like best about the product?
Meltwater insights support our BD efforts and delivery of strategic recommendations for our clients. It is user-friendly and the team is always ready to help us maximize our use.
What do you dislike about the product?
Speed an issue at times, and enhancements in certain areas like saving date ranges for searches would be helpful.
What problems is the product solving and how is that benefiting you?
Meltwater provides insights and data that help to support and build rationale for our client recommendations. Demonstrating deep understanding is compelling.
Stands up to the competition with many tools at small-agency budget prices but needs work elsewhere.
What do you like best about the product?
Meltwater has always been the most budget-friendly of all applicable platforms that performs as well or better than Cision. The direct-download reports are crucial to operating in a time crunch and the tools are also plentiful albeit a bit overwhelming. The media contact database is particularly helpful.
What do you dislike about the product?
There is always a "glass half empty" side to every positive with any platform. Meltwater's great media contact database needs more regular updates. The outreach system yields little results due to bounce-backs or emails automatically going to spam/remaining unread. Reporting is excellent but can be limited at times. I wish there were more customizable options for pdf reports. Interface, while just updated recently, still isn't quite user-friendly, the amount of click-through to get to the report you want or to do a media search is a bit much at times. What I'd really like for our purposes, and this may be the most important thing for what we do - is an impressions calculator of some sort, the AVE is great, but clients want to see how many people are actually viewing their content.
What problems is the product solving and how is that benefiting you?
Meltwater is opening doors faster to other media markets, helping deliver necessary reports to clients without all the heavy lifting and time-consuming effort of producing a spreadsheet from scratch. Analytics such as AVE are critical to these reports in justifying our retainers. Dealing primarily in media relations, having the TV eyes service to pull clips is incredibly helpful for us and our clients as well.
Very practical
What do you like best about the product?
We like the option to follow our collaborators' Facebook pages and have access to media monitoring (radio and TV) that other monitoring platforms do not offer.
What do you dislike about the product?
Despite the fact that this platform is very convenient, the subscription costs are very high.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to be more proactive on our social media
Meltwater is a very useful tool for PR professionals
What do you like best about the product?
Meltwater is a handy tool for people who need to monitor traditional media and social media coverage on a daily basis, like me. The different search filters make it easy to find what you are looking for without spending hours sifting through useless information.
What do you dislike about the product?
Meltwater does not always find the coverage you are looking for, especially regarding radio segments because of transcripts. Also, the location filter does not always remove results from areas that are not selected.
What problems is the product solving and how is that benefiting you?
None that I know of.
Robust Solution for Social Listening and Beyond
What do you like best about the product?
easy to navigate, user-friendly, easy to pull out insights to share and analyze
What do you dislike about the product?
would be great if there were additional pricing options beyond seats (especially for agency model)
What problems is the product solving and how is that benefiting you?
We started using the tool successfully for social listening for both current clients and new business, but have recently added social media management for select clients and influencer management.
showing 861 - 870