Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater Review
What do you like best about the product?
The all-in-one layout of Meltwater is great! It's an easy way to see all of our data in one spot.
What do you dislike about the product?
There are sometimes glitches with the tool that make my analysis take a bit longer, like keywords not being hidden properly.
What problems is the product solving and how is that benefiting you?
Meltwater is compiling all of the data that we need in one spot, which is quite helpful in writing our daily social media monitoring reports.
Good Tools
What do you like best about the product?
A lot of different and complete tools. I really enjoyed the possibility of generating different relators.
What do you dislike about the product?
I found a bit confusing to check the searches I made.
What problems is the product solving and how is that benefiting you?
Metwalter is solving our necessity to keep track of media mentions and it fits our needs (checking different media from different countries).
Solid platform and excellent customer service
What do you like best about the product?
Our team uses meltwater for traditional media monitoring and press releases as well as for social listening, content scheduling, and reporting. The addition of TikTok and Meltwaters continual updates to stay on top of the ever-changing social media landscape have helped our team stay on top of managing our content strategies across varying platforms. The vast customizable reporting options have made an impact in our teams ability to share our work and results with our senior leadership and board, as well as with our funders. Having scheduling, reporting, and listening in one platform makes this easier. We also have had great customer service from our rep, Katia. She is always willing to help us trouble shoot, set up a new search or report, and to pass our requests/suggestions along to their development team.
What do you dislike about the product?
As a non-profit Meltwater is a little on the pricier side, but Meltwater was willing to work with us and our budget to find a solution that worked for us.
What problems is the product solving and how is that benefiting you?
Having our social listening, reporting, and content scheduling in one place has really helped streamline our work. The addition of TikTok has been a big benefit as well.
Better than anything else I've seen
What do you like best about the product?
Setting a more accurate baseline reach and comparing data to past data and competitors' media coverage.
What do you dislike about the product?
I like the training videos and having a dedicated representative to show you how to set up dashboards.
What problems is the product solving and how is that benefiting you?
It helps to solve the reporting to clients that wish to see the reach of outreach activities.
Meltwater is a useful tool to monitor and track media coverage relevant to my client's interest.
What do you like best about the product?
I can keep all of my media searches in one centralized area. It's easy to use and helps me draft updates weekly.
What do you dislike about the product?
There isn't anything that I dislike about Meltwater.
What problems is the product solving and how is that benefiting you?
When doing media monitoring, some of the articles I see come up on a google search aren't always in the search results for Meltwater Newsletters.
Very easy to review key news and trending posts related to our industry in one place.
What do you like best about the product?
Quick access to competitor's information.
What do you dislike about the product?
At first, the platform looked/felt overwhelming, but after taking time to review and watch YouTube videos, it is simple to use.
What problems is the product solving and how is that benefiting you?
Competitor and industry keyword analysis
Easy to use, intuitive, great service from an actual human is wonderful who you have access to
What do you like best about the product?
The interface is easy to use and fantastic to navigate.
What do you dislike about the product?
That it does not always catch every piece of coverage, though it catches most of it
What problems is the product solving and how is that benefiting you?
Finding editors that have covered our brand in key geographical locations we have not had a presence before so we can build a relationship with them.
Good Service/Good Product
What do you like best about the product?
Meltwater enables me to stay on top of what's being said about my company, my industry, and my executives. Best of all, I can measure those hits.
What do you dislike about the product?
It can sometimes be difficult master. There is good support though, so it just takes time.
What problems is the product solving and how is that benefiting you?
I need to know what's being said across traditional, online and social media so that i can focus on trends and measuring results.
Meltwater Review
What do you like best about the product?
I like that we can automate analytics to send to us each month.
What do you dislike about the product?
We don't always get relevant news stories that relate to our council.
What problems is the product solving and how is that benefiting you?
Meltwater gives me one place to schedule all my social media through. It also gives me one place to view all our analytics and our media mentions.
Customer Service is key
What do you like best about the product?
I appreciate that when I have urgent requests, the team does whatever is needed to accomplish the task. I trust that if I have a problem, they will work with me until a proper solution is found
What do you dislike about the product?
I haven't found anything at this point that is negative. That being said, I have a great team who understands my goals and works with me to achieve them.
What problems is the product solving and how is that benefiting you?
Meltwater is a great tool to get updates on the effectiveness of PR campaigns quickly. We love that it can proactively send reports, or we can reactively search for specific keywords, competitors, or partners.
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