Meltwater Suite
MeltwaterReviews from AWS customer
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Inconsistent
What do you like best about the product?
The chrome extension to grab media impressions.
What do you dislike about the product?
Whenever I create a post, it's extremely slow with tagging accounts and half the time it won't even recognize the usernames to tag.
The natively posted stories are not consistently showing up on the calendar view in order to go back and tag them in order to have accurate analytics.
When I send a post over for approval through MW, sometimes it doesn't ping the person I'm requesting approval from, and then we miss posts.
The natively posted stories are not consistently showing up on the calendar view in order to go back and tag them in order to have accurate analytics.
When I send a post over for approval through MW, sometimes it doesn't ping the person I'm requesting approval from, and then we miss posts.
What problems is the product solving and how is that benefiting you?
It allows for us to schedule posts out ahead of time.
Meltwater the best option for influencing marketing
What do you like best about the product?
*very easy to access information
*easy to recruit influcencers
*good dashboards to analyze campaigns
*easy to recruit influcencers
*good dashboards to analyze campaigns
What do you dislike about the product?
*Meltwater should have an AI tool that helps to draw conclulsions based on the dashboard results
What problems is the product solving and how is that benefiting you?
its easy to find influencers and the information profile offered for each one is very helpful
Help save time.
What do you like best about the product?
It is kind to the user, easy to use. Also, the team is attentive to what we users need. Another thing I like is that every day it offers something new.
What do you dislike about the product?
The AI analyses it offers are somewhat brief.
What problems is the product solving and how is that benefiting you?
I haven't detected any.
It's a good tool to optimize time
What do you like best about the product?
The interfaz it's friendlier than others
What do you dislike about the product?
Maybe improve different sections in the platform
What problems is the product solving and how is that benefiting you?
The problem that the tool resolve it's the data that I can have in a few seconds
Critical tool for PR and Communications consultancy
What do you like best about the product?
Meltwater has been crucial for Alterpraxis, helping us to offer a differentiator in our proposals, strategies and services. Its versatility allows us to offer an important level of detail and analysis that helps clients in their decision making.
What do you dislike about the product?
The platform’s interface is not always intuitive, requiring training to fully understand its capabilities.
What problems is the product solving and how is that benefiting you?
It helps me to identify the critical issues of my clients' business, their industry, competition, as well as the current situation.
It is good software for analyzing and tracking insights.
What do you like best about the product?
It is easy to use, if you need support they attend to you quickly and it has many features to use.
What do you dislike about the product?
I would try to be able to create slightly more complex custom reports.
What problems is the product solving and how is that benefiting you?
When viewing insights or following campaigns to visualize the real impact
Meltwater is a great tracking tool
What do you like best about the product?
The daily reports allow me to share news within our organization leadership team about relevant and significant news coverage. The recaps are also helpful, but I really rely on the daily updates. I recently needed some trend and coverage reports over a longer period, and Meltwater's support team was timely and thorough in their response to my request for generating a report.
What do you dislike about the product?
There are so many more features available today than when I first began using Meltwater. They require training and time to view webinars and videos. As a 1-person shop, it is often difficult to carve out the time needed to avail myself of the training tools.
What problems is the product solving and how is that benefiting you?
As a 1-person MarComm operation, Meltwater saves me time by feeding daily and weekly reports directly to my email - as opposed to forcing me to log into the application to view these reports. Time management is a huge issue for me, and Meltwater is a big time-saver the way I am currently using it.
Great and attentive customer service!
What do you like best about the product?
I greatly enjoy having a whole team from Meltwater to support us, because they each have their specialities. This compares to our previous vendor, who was just one person who might not have answers for us.
What do you dislike about the product?
Engage/publish app is glitchy. Notifications do not work. Did not have this issue with previous vendors.
What problems is the product solving and how is that benefiting you?
Strong analytics and alert emails. Great features for social media videos.
Good start to meltwater
What do you like best about the product?
I like how we can send out releases to a whole host of media at once, and how you can filter such lists.
What do you dislike about the product?
the loading takes some time, I also am confused on how to do a saved search.
What problems is the product solving and how is that benefiting you?
Reaching media contacts and seeing what media is talking about our org.
Powerful features but inconsistent application across the platform
What do you like best about the product?
As a media monitoring tool, Meltwater is fantastic. The Explore tool makes building queries, refining the results, and synthesizing insights shockingly easy. The Analyze and Monitor features make it a breeze to keep my finger on the pulse of brand mentions and industry updates moment-to-moment.
I use Meltwater for social media deployment as well, and their Engage tool has some extremely useful features that are missing from competitors like Sprout. There are also regular improvements to the platform -- in just a few months we've participated in a beta test for advanced approval workflows and seen multiple new sources for social listening integrated.
Our account team is also extremely attentive and ready to help with anything from tweaking boolean strings to configuring notification settings.
I use Meltwater for social media deployment as well, and their Engage tool has some extremely useful features that are missing from competitors like Sprout. There are also regular improvements to the platform -- in just a few months we've participated in a beta test for advanced approval workflows and seen multiple new sources for social listening integrated.
Our account team is also extremely attentive and ready to help with anything from tweaking boolean strings to configuring notification settings.
What do you dislike about the product?
The Engage tool has really strong architecture but doesn't make full use of it. Spotty integration of social listening data means some brand mentions aren't able to be funneled to the social media inbox. The publishing tool can be inconsistent with tagging other accounts while composing a post and we've run into occasional issues with posts not publishing to certain platforms. The problems aren't structural, it just seems like the tool is a little buggy and not working at its full potential. Getting those issues fixed with the engineering team can also be a hassle.
What problems is the product solving and how is that benefiting you?
As a social service nonprofit with a federation model (dozens of independently operating sites across 5 countries) working on a hot-button issue (homelessness), keeping tabs on everything that's being said about our sites and our brand is a challenge. Meltwater helps us find the relevant stories among all the noise and identify crises as they arise. It also helps us deliver communications strategy to our sites -- we can compile lists of journalists to reach out to, track regional mentions for them, and more.
It also serves as an all-in-one tool for owned public communications. We publish newswires and social media posts through Meltwater, and are able to gather extremely helpful data to improve those efforts.
It also serves as an all-in-one tool for owned public communications. We publish newswires and social media posts through Meltwater, and are able to gather extremely helpful data to improve those efforts.
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