Meltwater Suite
MeltwaterReviews from AWS customer
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Good tool but need to continue to practice using it
What do you like best about the product?
I like the ability to look/search for information plus, I like that information can be pushed out to me, making my job easier.
What do you dislike about the product?
The main issue, which is not a dislike per se, is that you have to use the tool every day, or you lose your ability to become proficient at it.
What problems is the product solving and how is that benefiting you?
Finding information on the subjects I am most interested in.
Comprehensive tool for a variety of uses
What do you like best about the product?
The analytics are easy to access, organize, and enables us to report out to our stakeholders easily.
What do you dislike about the product?
We wish Meltwater was a larger all-in-one social tool we could use to manage our channels day-to-day, inbox, publishing, LinkTrees, etc. We also can't monitor ad performance through Meltwater.
What problems is the product solving and how is that benefiting you?
PR Analytics is the largest benefit. It's helpful to get direct contacts through the tool for press outreach.
Decent Market Research System, some information not kept updated
What do you like best about the product?
Meltwater's most useful feature (for me) is its media list functions, finding relevant journalists and their contact information.
What do you dislike about the product?
Based on my comparisons with personal research as well as with competitors (like MuckRack), Meltwater's journalist database is not as current or expansive as it could be. Sometimes, I feel like I have to continually go off-site in order to verify information or search since Metlwater could not satisfy my request.
What problems is the product solving and how is that benefiting you?
Meltwater allows me to find some journalists based on finite criteria. For research and media tasks that are very niche, this can be useful at times.
Easy to navigate.
What do you like best about the product?
The audience metrics are really interesting.
What do you dislike about the product?
Sometimes I get confused between tabs and sections.
What problems is the product solving and how is that benefiting you?
With Meltwater, my media monitoring work gets easier and faster. I lose less time looking at different outlets' metrics across other websites -- Meltwater helps me save time!
Meltwater provides solutions for my organization's media needs
What do you like best about the product?
The interface and user experience is very easy to navigate and use. I primarily use Meltwater for its media monitoring capabilities, which I find accurate. I also recently started using Meltwater for a journalist database and I am enjoying the functions.
What do you dislike about the product?
Meltwater almost has too many filters and options when using the media monitoring function, and I sometimes don't use the correct filters to find what I am looking for. I have taken additional trainings to try to teach myself how to best use it.
What problems is the product solving and how is that benefiting you?
It allows me to see all of our media hits in one place, and Meltwater sends me a daily email with hits from the past 24 hours. This enables me to stay on top of who is talking about my organization without having to use Google search or other investigative methods.
Great brand & social listening tool
What do you like best about the product?
I've used Meltwater at previous companies, and what stands out to me is how in-depth you can go with your reporting. Whether you are looking at social metrics or brand-related analytics, it does a nice job and highlighting the info you need in an organized way.
What do you dislike about the product?
It takes some getting used to because there are so many great features. But once you play around with it and get to know how to truly set up your monitors and dashboards, it's smooth sailing from there.
What problems is the product solving and how is that benefiting you?
I've taken on social media management within my team. Going back retroactively and understanding past averages, benchmarks, and other essential metrics is a huge plus. It will help me set up a more defined social strategy moving forward.
My experience with meltwater is good, just think there could be more features to make it stand out.
What do you like best about the product?
Most helpful for me is the engage platform to schedule social media posts. Also, I like seeing all engagement from each platform in one place.
What do you dislike about the product?
The platform often disconnects, and my posts do not get posted, and I do not receive any notification.
What problems is the product solving and how is that benefiting you?
What is helpful is Meltwater's reports on social media analytics.
Great for Data Visualization
What do you like best about the product?
It is easy to access and find detailed data insights quickly.
What do you dislike about the product?
There is nothing I dislike about meltwater. It is user-friendly.
What problems is the product solving and how is that benefiting you?
It is helpful for solving complex business solutions for sales analytics
Great Customer Service
What do you like best about the product?
Custome searches and incredible custome service
What do you dislike about the product?
I wish they tracked print as well as online and social
What problems is the product solving and how is that benefiting you?
It is tracking all online and social mentions
Timely help with request
What do you like best about the product?
Customer service is excellent. When we need help with a report, they are quick to respond and ready to meet deadlines.
What do you dislike about the product?
We use PR Newswire to distribute press releases because they get better pick-up.
What problems is the product solving and how is that benefiting you?
Demonstrating share of voice, creating reports, monitoring media coverage
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