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Meltwater Suite

Meltwater

Reviews from AWS customer

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2,349 reviews
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    Juliana P.

The best tool for media analytics

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
The intuitiveness of its approach is the best part of Meltwater. Having the functionality to save searches and filter for sentiment is also extremely helpful.
What do you dislike about the product?
Not sure this is a dislike, but there are so many tools that sometimes I am not sure if I'm leveraging it to its full potential.
What problems is the product solving and how is that benefiting you?
Constantly trying to stay on top of media mentions and this is difficult without Meltwater. Certainly has made me more productive!


    Andrea M.

Good platform!

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
It shows a lot of different outlets and different countries.
What do you dislike about the product?
At times it is complicated to work on but its good that we have a rep that can answer the questions we need
What problems is the product solving and how is that benefiting you?
Helps us track the coverage for our clients and look for the best reporters to pitch to


    Joseph C.

Decades of PR experience.

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
One platform to send releases, wire service and monitor. Ease of use. Good customer support.
What do you dislike about the product?
Reports may not be as robust as Cision's tool.
What problems is the product solving and how is that benefiting you?
Everything within one platform, which is good for busy management personnel.


    Clara O.

Meltwater has helped me keep stories organized.

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
It includes the categorization feature. Which allows me to categorize stories by tiers, months and type of story.
What do you dislike about the product?
Stories can sometimes get lost or misplaced, making it easy to make mistakes.
What problems is the product solving and how is that benefiting you?
Categorization of stories. Making it easier to stay organized.


    Casey T.

Amazing tool for the $!

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
Profile search includes cross-platform statistics which allows us to inform our deliverable asks. Also, the tool allows search and save so I can retap for later potential collabs.
What do you dislike about the product?
Tiktok search feature is sort of weak (ie. if they're not on IG at all), sometimes the tool has trouble finding the profile.
Also, true reach and est. contracted cost is extremely misquoted (true reach number reports way higher than we've seen, quote estimate has been *way* higher than klear reports)
What problems is the product solving and how is that benefiting you?
View through of creators' demographic stats, previous brand partnerships and additional platforms creators have clout -- sometimes we find them on (say) Instagram and realize they have a great YouTube following and so we incorporate that into our creative brief/strategy.


    Laura M.

Meltwater's all-in-one solution simplifies media monitoring and outreach

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
Meltwater appeals to me because of the versatility it provides. It offers a wide range of features that help me stay up to date with news, media and social networking. My favorite part is how user-friendly it is-you don't have to be a technology or coding expert to use it.
What do you dislike about the product?
It can be difficult to find specific information or compare different data sets. Also, the heart rate tracking is not as accurate or comprehensive as I would like.
What problems is the product solving and how is that benefiting you?
Meltwater makes it easy to find and send personalized emails to the right media contacts. This saves me time by eliminating the need to manually research each outlet. Meltwater also provides analytics that allow me to see how my outreach is impacting potential customers or partners, so I can quickly measure success!


    Katherine C.

Very handy in picking up top, interesting news

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
The channel alert system that allowed for top-reach filters was very helpful in sorting and flagging news to our attention. The Meltwater interface is also very user-friendly and easy to navigate.
What do you dislike about the product?
Some of the dashboard widgets kept being reset or were slow to load, which was sometimes bothersome, but still understandable as data needs to be reloaded. I wish some of the custom time frames could be saved.
What problems is the product solving and how is that benefiting you?
Meltwater helped us track and view our presence in the media


    Joey S.

Has been effective in tracking meeting

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
Clean, effective, and it is easy to track media and see the impressions.
What do you dislike about the product?
I didnt like how archived reports were no longer available to download. The solution would be able to make it more readily available and downloadable whenever.
What problems is the product solving and how is that benefiting you?
Klear is solving the time needed to review media, cuts down my time by a significant portion with centralized campaigns


    Allie D.

Compliance Life Saver!

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
My company uses Meltwater to monitor our clients' social media activity and assist with our sales process. Monitoring is very vital in my department, Compliance. With 460+ clients, we need to ensure that all protocols are being followed when it comes to hosting events, speaking about certain topics, and collecting donations. But as you can imagine, without a tool, that would be nearly impossible.
Meltwater has caught so many mentions of events that we were never told about. This has saved us in multiple situations, because of the MW alert, we then reach out to the client to get the information they failed to provide in the first place. Meltwater is protecting our 501c3 status by alerting us to things that are out of compliance, so we can address them as soon as possible.
What do you dislike about the product?
I have no complaints about Meltwater. There is always someone available to assist, and it's a platform that benefits our entire team. One place of improvement, if I had to pick, would be within the searches. I wish it was more obvious which searches were currently being used in alerts.
What problems is the product solving and how is that benefiting you?
Meltwater has given us the ability to monitor more than 460 clients' social media platforms, which helps us "catch" clients that aren't following protocols and being noncompliant. This is lifesaving for our business as Meltwater alerts us to any activity we have deemed "red flag criteria" and we can then reach out to the client to address it promptly.


    Laura B.

Amazing platform

  • February 23, 2023
  • Review provided by G2

What do you like best about the product?
Klear is so visual and simple to use. The data is easy to understand, extremely valuable and easy to display and demonstrate to colleagues outside of our discipline. It contains all the data you need to know when evaluating the value and impact of a campaign or influencer on your brand.
What do you dislike about the product?
Nothing, it really has everything I need. I wouldn't change a thing.
What problems is the product solving and how is that benefiting you?
Klear is helping us match and evaluate influencers that resonate with our brand. It is also helping us be more productive by focusing on the relationships and campaigns that matter.