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Powerful Multi-Channel Campaign Tool with Exceptional Personalization
What do you like best about the product?
This tool is very powerful in campaigns as it supports variety of channels like emails, SMS, WhatsApp and others.
It has great behavioral segmentation which allows personalized interaction with clients thus promotes high and quality engagement.
It has great behavioral segmentation which allows personalized interaction with clients thus promotes high and quality engagement.
What do you dislike about the product?
New users finds it overwhelming since it is very feature-rich.
What problems is the product solving and how is that benefiting you?
This tool creates a centralized workflow where we are able to design cross-channels which helps orchestrate campaigns across all channels which is very tedious and time consuming when done manually.
Smart, User-Friendly Dashboard Makes Daily Tasks a Breeze
What do you like best about the product?
The UI and the dashboard is smart and easy to look through it on everyday basis.
What do you dislike about the product?
It takes time to refresh a segment. Whenever I pause a campaign and then restart it it does not shoot.
What problems is the product solving and how is that benefiting you?
The easy of choosing the cohorts and faster reflection.
Outstanding UI/UX Delivers a Seamless Experience
What do you like best about the product?
The UI and UX are quick and user-friendly. The team at Webengage is also extremely helpful.
What do you dislike about the product?
There is no option to directly select user behavior within campaigns, which means I have to create a separate segment for every single scenario. This makes the process less efficient than it could be.
What problems is the product solving and how is that benefiting you?
They are always striving to make the portal more user-friendly and convenient for clients.
Exceptional Customer Engagement and Personalization
What do you like best about the product?
I would say that Web Engage is great for customer engagement and personalization. It allows you to reach users at the right time with the right message whether through push notification, in app messages. The another thing which i liked is that it's segmentation tools are detailed so it's easy to target specific audience and can create more meaningful campaign.
What do you dislike about the product?
Nothing for now, everything is going great.
What problems is the product solving and how is that benefiting you?
WebEngage has helped us a lot in keeping users engaged and improving retention. I would say that earlier it was hard for us to personalize communication and track that how people were interacting across different channels but now we have the ability to create targeted campaigns that reaches users through email, SMS, push and all in one platform.
Effortless Journey Creation for Mac Users
What do you like best about the product?
helps you create journeys quite seemlessly
What do you dislike about the product?
works the best on a mac and it would be great if it did work better on a windows
What problems is the product solving and how is that benefiting you?
retention marketing
Effortless Multi-Channel Campaigns with Excellent Support
What do you like best about the product?
WebEngage makes it really easy to manage multi channel campaigns from a single platform. The segmentation and automation features are strong, and the ability to personalize messages based on user behavior helps improve engagement. The customer success team is also very supportive and quick to resolve queries, which makes campaign execution smoother.
What do you dislike about the product?
At times, the dashboard can feel a bit slow when handling large datasets, and certain reports take longer to load. It would also help to have more flexibility in creating custom reports and better visibility into user journeys across channels. Apart from that, the platform overall performs well for day-to-day CRM needs.
What problems is the product solving and how is that benefiting you?
WebEngage helps us centralize all our communication channels—email, push, SMS, and WhatsApp—under one platform, which makes campaign execution and tracking much more efficient. It allows us to automate user journeys, segment audiences based on behavior, and personalize communication at scale. This has improved our engagement rates, reduced manual effort, and helped us reactivate dormant users more effectively. Overall, it’s made our CRM process more data-driven and streamlined.
The Ultimate One-Stop Solution for Analytics and Automation
What do you like best about the product?
One stop Solution for ANALYTICS and Automation
What do you dislike about the product?
The support provided by the retention consultant was disappointing, and I also found the platform lacking in user friendliness.
What problems is the product solving and how is that benefiting you?
Analysis and Marketing Automation
Incredible Data Access and Speed—A True Time Saver
What do you like best about the product?
Any type of data you think of or plan is already there to download or view at great speed , great time saver. Problem solver.
What do you dislike about the product?
There isn't much that I dislike. However, I do think there is room for improvement by introducing something innovative that isn't currently available in the industry.
What problems is the product solving and how is that benefiting you?
Fore specifically how and when I can target users for my product or find the issues asap currently present in my product l.
Powerful Multi-Channel Platform for Personalized Journeys
What do you like best about the product?
As someone new to Webengage, I have found it to be a highly capable and useful platform. What I appreciate most is its ability to unify multiple channels, allowing for personalized journeys—this feature is what I enjoy most about using LiveLaw. Because of this, I find myself using the platform quite frequently.
Although I am not from a technical background, I have an interest in technology, and I found the interface to be user-friendly. However, there are still some technical aspects that I struggle to grasp. During those times, the POC, Vineeth, has been very helpful and provided valuable support.
Once you find your way around the software, it is very easy to implement campaigns.
Although I am not from a technical background, I have an interest in technology, and I found the interface to be user-friendly. However, there are still some technical aspects that I struggle to grasp. During those times, the POC, Vineeth, has been very helpful and provided valuable support.
Once you find your way around the software, it is very easy to implement campaigns.
What do you dislike about the product?
I would've loved to have sample case studies where can refer to for creating journeys and campaigns with webegage. there isn't much content out there to help me do this. Also, as a non-technical person, it was slightly difficult for me to integrate webengage with our website.
What problems is the product solving and how is that benefiting you?
Webengage has been instrumental in allowing us to segment our users effectively and deliver personalized experiences. As a result, we have seen a reduction in churn, an improvement in user experience, and better cost optimization.
Intuitive and User-Friendly Interface
What do you like best about the product?
The user interface is well-designed; it's straightforward, intuitive, and easy to navigate.
What do you dislike about the product?
At times, the system can be slow when loading data, especially during tasks such as creating segments or journeys.
onsite part can be improved (Description area)
onsite part can be improved (Description area)
What problems is the product solving and how is that benefiting you?
Communication
Engagement & retention
optimise our CRM communication
Engagement & retention
optimise our CRM communication
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