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Effective Platform for Lifecycle Communication
What do you like best about the product?
WebEngage opens up multiple opportunities to reach our users across different stages of their journey, whether at the start, in between, or at the end. It significantly improves the way we communicate with users.
What do you dislike about the product?
The UX can be improved in a few areas, but I have attended a recent event from WE and understand that enhancements are already in progress, and we are looking forward to those updates.
What problems is the product solving and how is that benefiting you?
Overall, it helps solve one of the biggest challenges by keeping users engaged and improving retention on the platform.
Impressive Platform with Outstanding Support
What do you like best about the product?
WebEngage Black has truly impressed me. In addition, I am very satisfied with the support I receive from the team.
What do you dislike about the product?
The user interface would benefit from a cleaner design, as it currently feels a bit cluttered. Additionally, I think there should be more flexibility available at the beginning of journeys.
What problems is the product solving and how is that benefiting you?
For me, the primary purpose of using WebEngage is marketing automation. I also appreciate how it allows for straightforward data analysis without needing to use SQL.
Powerful Segmentation and Analytics with Excellent Support.
What do you like best about the product?
I like the segmentation part, especially the live segment feature & refresh list. New analytics event dashboard, which i use everyday. it was very easy to switch from the previous tool to the webengage. Implementation was very smooth.
Last but not the least, great customer support.
Last but not the least, great customer support.
What do you dislike about the product?
WebEngage missing the segment creation feature while setting up a campaign, instead, i have first create a segment, wait till its finished and then set up the campaign.
It could helpful if webengage team integrate it in the coming days.
It could helpful if webengage team integrate it in the coming days.
What problems is the product solving and how is that benefiting you?
The WebEngage is very helpful for the customer retention, our retention used be around 28-32%, past month we crossed 38%.
User-Friendly Interface and Effortless Campaign Management
What do you like best about the product?
UX/UI is very friendly.
Can see all the details of campaigns in one place.
Campaign excuation is very easy
customer support is good
Can see all the details of campaigns in one place.
Campaign excuation is very easy
customer support is good
What do you dislike about the product?
Webengage has so many Features, Which many users are aware off.
They need to educate users about it.
They need to speak more about there product
They need to educate users about it.
They need to speak more about there product
What problems is the product solving and how is that benefiting you?
Journeys are the main features that I was using WebEngage for
Great UI and Analysis feature.
What do you like best about the product?
Making campaigns and recycling bin feature and Analysis.
What do you dislike about the product?
Sgementation takes time. Can be improved.
What problems is the product solving and how is that benefiting you?
Tracking user attributes and help in making personalization.
WebEngage
What do you like best about the product?
New AI enhancement and AI based on product specially CDPx, Analytics, and WebEngage Black .
What do you dislike about the product?
Beta feature are not unlocked for us in dashboard
What problems is the product solving and how is that benefiting you?
Beta Feature are not enabled for us
User-Friendly Interface and Outstanding Support
What do you like best about the product?
I appreciate the user-friendly interface and the quick, responsive support.
What do you dislike about the product?
At the moment, nothing specific comes to mind, but I am interested in finding a more affordable alternative to Sinch.
What problems is the product solving and how is that benefiting you?
We have implemented some automated journeys that help reduce our reliance on agents for follow-ups, while also ensuring that there are no missed follow-ups and that business revenue remains unaffected.
Outstanding Support and Game-Changing AI Features
What do you like best about the product?
Super responsive CS team. The new AI opportunities feature helped us figure out gaps in our GTM strategies.
What do you dislike about the product?
Nothing much, we could definitely change the fonts though!
What problems is the product solving and how is that benefiting you?
Right place, right time works like a charm - especially in a quick commerce setting like ours - WE enables it for us
All-in-One Platform for Personalized Campaigns and Actionable Insights
What do you like best about the product?
WebEngage brings customer data segmentation, and engagement tools into one platform, making it easier to run personalized campaigns and clearly see what is actually driving user actions.
What do you dislike about the product?
The interface and setup can feel a bit complex at first, so it takes some time for new users to get fully comfortable with all the features.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of fragmented customer data and inconsistent engagement by unifying insights and communication in one place, which helps us personalize outreach better and make smarter, faster marketing decisions.
Automated Journeys and Real-Time Feeds Elevate User Insights
What do you like best about the product?
I love its automated journey and funnel features that provide real-time feeds on user actions on our properties.
What do you dislike about the product?
The user interface can get a little complex for some users
What problems is the product solving and how is that benefiting you?
It is solving all our marketing automation problems and customer segmentation issues
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