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Good Multi-channel Marketing Tool
What do you like best about the product?
1. Highlight is the drag & drop journey builder, easy to use
2. Ease of segmenting the user's basis different attributes, geo's, behavioral and technology aiding to better targetting of users.
3. Good and wide options of channel integrations are available
2. Ease of segmenting the user's basis different attributes, geo's, behavioral and technology aiding to better targetting of users.
3. Good and wide options of channel integrations are available
What do you dislike about the product?
1. The events in the user section misses showing events sometimes, fixing it will help
2. SMS content editor is a bit cumbersome to use, a good text editor will better the experience
2. SMS content editor is a bit cumbersome to use, a good text editor will better the experience
What problems is the product solving and how is that benefiting you?
Driving growth, engagement and revenues.
WebEngage has definitely helped in building a solid relationship with our customers
What do you like best about the product?
It is great to have everything in one place, and the UI/UX is excellent, makes it really simple to navigate through once you understand the platform. The variety of options available within different channels is also massive.
The support staff and the tech team are quite supportive of your goals and help you achieve them and sometimes even exceed them.
The support staff and the tech team are quite supportive of your goals and help you achieve them and sometimes even exceed them.
What do you dislike about the product?
It would make it even better if it is compatible in Arabic, as it is written from right to left. Apart from that, having different currencies for different regions would help.
What problems is the product solving and how is that benefiting you?
Having different strategies in place for the retention of customers and customizing content through personalization for different segments.
Experience with Webengage
What do you like best about the product?
Responsiveness of the Team.
UI UX of the platform.
UI UX of the platform.
What do you dislike about the product?
Certain processes such as template embedding & Reports to be created.
What problems is the product solving and how is that benefiting you?
Faster & Sharper communication to customers.
All in one marketing automation
What do you like best about the product?
The funnel & RFM model is really handy. also the triggered campaigns
What do you dislike about the product?
correct upto 90%, user attribute related parameters.
What problems is the product solving and how is that benefiting you?
It helped us automate our user engagement upto most extent, instantly analyse the results of our campaigns and it also made possible such different types of campaigns given the amount of features it offers
Recommendations to others considering the product:
Go ahead, use webenage to its maximum potential
Easy to Use Marketing Automation tool
What do you like best about the product?
The best part is it helps drive Marketing Campaign with ease with the help of Journey and event triggers
There are mutiple channle from where we can engage with user
There are mutiple channle from where we can engage with user
What do you dislike about the product?
Event for is Shown only for Last 30 days.
Understanding the reports and other metrix is tricky
Understanding the reports and other metrix is tricky
What problems is the product solving and how is that benefiting you?
User Journey. Engaging with the user in various stages of the funnel
Though different channel targeting personalized communication
Though different channel targeting personalized communication
Very effective marketing automation tool
What do you like best about the product?
Easy to manage, suggestions from account managers
What do you dislike about the product?
The support team could be quick in fixing the issues
What problems is the product solving and how is that benefiting you?
Wanted to engage our customers and increase the repeat rate
Recommendations to others considering the product:
Analytically platform could be much stong in terms of churning the data and give suggestions
Webengage is a very comprehensive platform for marketing automation, events tracking etc.
What do you like best about the product?
Open Bigquery access for whatever data we track via Webengage. It enables me to work and model the data as I like it to get more insights than that are available on their dashboard.
What do you dislike about the product?
Funnels can have an OR option. (right now we are limited to choosing one hard path to analyse).
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
What problems is the product solving and how is that benefiting you?
All given below.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Recommendations to others considering the product:
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Easy to use interphase, good tech and product support
What do you like best about the product?
Its user friendly
good support team
easy assistance
good support team
easy assistance
What do you dislike about the product?
Few limitations, like you can't run scripts to pull the dynamic value. Hyper personalization.
What problems is the product solving and how is that benefiting you?
user reachability, multi-channel platform, effective communication.
Recommendations to others considering the product:
Yes.
Gets all the details regarding events and we can see the flow breakage
What do you like best about the product?
to see the conversion of the customer, how efficient are
What do you dislike about the product?
sometimes it is not accurate , DElay in the events
What problems is the product solving and how is that benefiting you?
They are triggering of events so that we will get to know where the customers are facing issues.
Great Help and support
What do you like best about the product?
I liked the after sales support and how seamless the platform works.
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
What do you dislike about the product?
We can improve the back end integration process and help client which doesn't have strong tech support.
What problems is the product solving and how is that benefiting you?
We Found the drop offs at the cart section and it was resolved by automating the emailer and webpush journey.
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