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Fit the bill perfectly feature-wise and cost-wise
What do you like best about the product?
Realtime (or near realtime) push notifications triggered by campaigns -- highly sought after, very powerful feature.
What do you dislike about the product?
Nothing at all. Service has been great and features are exhaustive.
What problems is the product solving and how is that benefiting you?
Sending marketing/retention push notifications and in-app messages to users based on behavioral patterns, segments, and campaigns.
Recommendations to others considering the product:
Do your due diligence with trial accounts in the dashboards for various competitors and keep in mind that they do not all offer the same feature sets. For example, realtime push notifications and triggered push notifications (something we rely upon) were rare among competition.
Excellent Marketing Automation tool to reach your custumer
What do you like best about the product?
Excellent Support
Simple to use system
Able to see and understand the customer behavior
Journeys are an excellent way to engage with users
Simple to use system
Able to see and understand the customer behavior
Journeys are an excellent way to engage with users
What do you dislike about the product?
Complex Use Cases handling needs some assistance
Lack of Templates
Central management /reuse of messages
Lack of Templates
Central management /reuse of messages
What problems is the product solving and how is that benefiting you?
- webengage powers our complete customer retention and engagement process.
- We have defined our journeys and interaction steps which automates a lot of user tracking and sending out messages/notifications/ SMS and emails very easily
- Central management system for marketing to send information across channels
- It has helped in improving our retention cohorts
- Has helped in new user registration
- Has improved our new and old user conversion
- We have defined our journeys and interaction steps which automates a lot of user tracking and sending out messages/notifications/ SMS and emails very easily
- Central management system for marketing to send information across channels
- It has helped in improving our retention cohorts
- Has helped in new user registration
- Has improved our new and old user conversion
Amazing experience with Webengage
What do you like best about the product?
Creation of customer journey to automate all your communication with customers. Technical and support staff is very helpful
What do you dislike about the product?
Analytics is not detailed compared to Google Analytics
What problems is the product solving and how is that benefiting you?
We are using Webengage as a marketing automation platform. We are using it for customer communication and engagement through sending push notification, In App notification. The major benefit of this platform is that you can automate the process through customer journey.
Recommendations to others considering the product:
Very helpful for marketing people
Web Engage provided a great way think about automated visual marketing.
What do you like best about the product?
The customizability. I appreciated that Web Engage allowed me to build out an approach that was specific to my needs.
What do you dislike about the product?
The interface at times felt a bit confusing.
What problems is the product solving and how is that benefiting you?
How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that.
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