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Great Engagement Tool and some suggestions.
What do you like best about the product?
WebEbgage is a great tool for the automation on client engagement and conversion. Built-in AI features are work really well and accurate too. The best part is creating a client Journey is very simple and easy and all channels of communication are available with N numbers of combination. The onboarding team team is really helpful. Overall experience is Good.
What do you dislike about the product?
Not Dislike but yes some suggestion.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
What problems is the product solving and how is that benefiting you?
For client awareness on our website , and analysing client data on our website for best conversion of leads.
Webengage and its reps have been really helpful to us, helping us understand & use the tool better
What do you like best about the product?
Very intuitive and easy to understand and get around in.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
What do you dislike about the product?
Reporting can be better. We need customisable dashboards, more accurate data fetching. Also email builder can be more UX friendly as well.
What problems is the product solving and how is that benefiting you?
Letting us send out mass emails without affecting our domains
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
CRM tool of the generation
What do you like best about the product?
Best retention analytics and easy-to-send communications!
What do you dislike about the product?
Some time the web personalization gets disorted
What problems is the product solving and how is that benefiting you?
Retention Marketing
Best CRM Tool for website personalisation
What do you like best about the product?
Very easy to integrate, Easy application of web personalisation & in -app personalisation
What do you dislike about the product?
Support Team & CSM reverts are very slow,
What problems is the product solving and how is that benefiting you?
Easy to integrate with shopify and other E-commerce platforms
WebEngage: Powerful Marketing Automation for Growth-Driven Brands
What do you like best about the product?
Seamless integration with existing tech stack
Intuitive user interface and powerful segmentation
AI-powered features for optimized campaign performance
Comprehensive reporting and analytics dashboards
Intuitive user interface and powerful segmentation
AI-powered features for optimized campaign performance
Comprehensive reporting and analytics dashboards
What do you dislike about the product?
Onboarding process could be streamlined for faster time-to-value
What problems is the product solving and how is that benefiting you?
As a growing brand, we often struggled to unify customer data across multiple channels and create truly personalized experiences at scale. Fragmented customer insights and manual campaign management hindered our ability to drive engagement, retention, and revenue growth.
WebEngage's comprehensive marketing automation platform has helped us overcome these challenges. By seamlessly integrating with our existing tech stack, the tool enables us to centralize customer data and leverage AI-powered features to optimize campaign performance and deliver hyper-personalized experiences.
WebEngage's comprehensive marketing automation platform has helped us overcome these challenges. By seamlessly integrating with our existing tech stack, the tool enables us to centralize customer data and leverage AI-powered features to optimize campaign performance and deliver hyper-personalized experiences.
One platform for the Easy and Effective Event Tracking & User Engagement
What do you like best about the product?
The Customer Data Platform (CDP) is really helpful, it lets us bring data from different sources together and get a full view of our users.
Setting up and tracking transactional emails is simple, which saves time and reduces mistakes.
Marketing automation has gotten much better. We can now create complex workflows with multiple triggers and conditions without needing extra tools.
The platform also has improved analytics dashboards, giving more insights into user behavior and how campaigns are performing.
Overall, WebEngage feels faster and smoother when handling large amounts of data and campaigns.
Setting up and tracking transactional emails is simple, which saves time and reduces mistakes.
Marketing automation has gotten much better. We can now create complex workflows with multiple triggers and conditions without needing extra tools.
The platform also has improved analytics dashboards, giving more insights into user behavior and how campaigns are performing.
Overall, WebEngage feels faster and smoother when handling large amounts of data and campaigns.
What do you dislike about the product?
The dashboard can be a bit confusing for new users. Grouping similar features together would make it easier to find things.
Sometimes, reports take a little longer to load, especially when working with large datasets.
Some parts of the interface, like the campaign builder, aren’t very intuitive. Some options are hidden under multiple clicks, which can be frustrating.
Having more ready-to-use templates for campaigns and emails would make it quicker and easier for beginners to get started.
Sometimes, reports take a little longer to load, especially when working with large datasets.
Some parts of the interface, like the campaign builder, aren’t very intuitive. Some options are hidden under multiple clicks, which can be frustrating.
Having more ready-to-use templates for campaigns and emails would make it quicker and easier for beginners to get started.
What problems is the product solving and how is that benefiting you?
Boosting User Retention with Personalized Engagement - [As without the personalized notifications and user interaction, we have to treat the all users same, which we can't ]
Using WebEngage, we send personalized notifications and messages that match each user’s interests and activity. This helps us keep users coming back to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.
Using Automated Campaigns to Keep Users Engaged
WebEngage’s campaign automation tools make it easy to engage users at the right times. Automated messages and reminders ensure users don’t miss updates, feel connected, and stay interested in the app. It’s also more efficient for us since we can focus on more complex strategies while these campaigns run on their own.
Tracking Behavior to Create Tailored Experiences
WebEngage lets us see patterns in how different groups of users interact with the app. This helps us design more relevant experiences for each segment, like new users, regular users, or those who might be at risk of losing interest. This way, we’re able to make the app feel more personalized, which keeps users happier.
Mapping User Journeys to Offer What Users Want
By tracking user actions and mapping their journeys, we can understand what users are looking for at each stage. This helps us improve app features and create offers that align with their expectations. The data we gather makes it clear how we can make their experience more enjoyable, building loyalty and satisfaction.
In short, WebEngage helps us connect with our users on a deeper level, making the app more engaging and improving long-term user loyalty.
Using WebEngage, we send personalized notifications and messages that match each user’s interests and activity. This helps us keep users coming back to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.
Using Automated Campaigns to Keep Users Engaged
WebEngage’s campaign automation tools make it easy to engage users at the right times. Automated messages and reminders ensure users don’t miss updates, feel connected, and stay interested in the app. It’s also more efficient for us since we can focus on more complex strategies while these campaigns run on their own.
Tracking Behavior to Create Tailored Experiences
WebEngage lets us see patterns in how different groups of users interact with the app. This helps us design more relevant experiences for each segment, like new users, regular users, or those who might be at risk of losing interest. This way, we’re able to make the app feel more personalized, which keeps users happier.
Mapping User Journeys to Offer What Users Want
By tracking user actions and mapping their journeys, we can understand what users are looking for at each stage. This helps us improve app features and create offers that align with their expectations. The data we gather makes it clear how we can make their experience more enjoyable, building loyalty and satisfaction.
In short, WebEngage helps us connect with our users on a deeper level, making the app more engaging and improving long-term user loyalty.
It's a great tool to make users interact and engage our product, which can lead to monetization.
What do you like best about the product?
It offers a diverse range of popular channels and continuous updates. It is used daily and is easy to use, integrate, and implement.
What do you dislike about the product?
Customer support should be optimized, and more detailed instructions should be provided wherever required. For example, there should be WebEngage compatibility for each channel.
What problems is the product solving and how is that benefiting you?
WebEngage provides a one-stop solution to all marketing requirements of an organization. It's an easy to use tool which saves time and effort of a marketer while delivering the desired results
Great Full Stack CLM Platform & Martech Automation Tool
What do you like best about the product?
1. Tons of features like new & Industry-first features
2. Easy to use UI to create campaigns & journeys.
3. Easy to integrate with other platforms.
4. In-depth Analytics.
5. Superfast Customer support to assist you.
2. Easy to use UI to create campaigns & journeys.
3. Easy to integrate with other platforms.
4. In-depth Analytics.
5. Superfast Customer support to assist you.
What do you dislike about the product?
This was our first CLM Platform, so all good for now without any issues.
What problems is the product solving and how is that benefiting you?
1. Improve Retention
2. Improve Customer Engagement
3. Improve CLTV
4. Channel level insights
5. Segment insights & personalistion
2. Improve Customer Engagement
3. Improve CLTV
4. Channel level insights
5. Segment insights & personalistion
As my 1st CRM tool i have enjoy using webengage.
What do you like best about the product?
It simplifies daily use integration and implementation, Its is also easy to use on daily basis and complete the assigneed task beefore time. Even the customer support is fast & accuratee than expecteed.
What do you dislike about the product?
Some possible automation which is not optmized (like Journey cannnot be optimiized) but it is justified. I would have personaly loved if it was editable.
What problems is the product solving and how is that benefiting you?
The operation process is automateed in very professional way.
Robust Solution
What do you like best about the product?
The tool is reliable, The functions work smoothly, Segmentation and wide options for enabling various journeys.
What do you dislike about the product?
The Live segments take a long time to load.
What problems is the product solving and how is that benefiting you?
It's a all in one robust Solution
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