Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Easy Setup and Seamless Integration, but Initial Foundation Took Time
What do you like best about the product?
Setting it up was easy, and the integration process was seamless. It's also straightforward for our in-house users to manage.
What do you dislike about the product?
Building the right foundation took quite a long time.
What problems is the product solving and how is that benefiting you?
This tool helps to streamline processes across various human resource functions, making tasks more efficient and organized.
Great Voice Feature, No Major Dislikes
What do you like best about the product?
I like Voice Cloud and case management..
What do you dislike about the product?
When there is a bug the support is slow..
What problems is the product solving and how is that benefiting you?
Lets to support the customer in different channels and giving a great customer experience
Effortless Setup, Speeds Up Our Support Service
What do you like best about the product?
I love Salesforce Service Cloud for its case management and email management features, which have significantly improved our support service speed. The setup process was very easy, supported by helpful guides. Additionally, the omnichannel capabilities are amazing, making it a valuable tool for us.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud for case management, which speeds up our support service considerably, improving efficiency and customer satisfaction.
Efficient Storage and Easy Organization with Salesforce
What do you like best about the product?
I find the additional storage provided by Salesforce Service Cloud to be very helpful for storing our data. The organization of storage is also beneficial for us. It's working well, which contributes to my positive experience. As a result, I would rate my likelihood of recommending it as a ten.
What do you dislike about the product?
I found it challenging needing to train others on how to use Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product provides more storage, which is helpful in organizing and storing our data effectively.
Aligned customer service teams
What do you like best about the product?
Service team is always aligned cross-country and companies and onboarding of new resources is very afficient
What do you dislike about the product?
Nothing. At the moment we are very happy and we are adding even more functionalities going forward
What problems is the product solving and how is that benefiting you?
It is automating a lot of manual activities and creates a single centralized database. Having a unique platform is fundamental for the company
Easy to Use and Truly a Great Product
What do you like best about the product?
Easy to use, friendly , great experience
What do you dislike about the product?
nothing honestly, it is a great product, agents work great
What problems is the product solving and how is that benefiting you?
Our dealers self serve with the functionality of the system
Much Better Than Sparc Ticketing: Quick and Easy to Use
What do you like best about the product?
Quick and easy. Way better than Sparc ticketing
What do you dislike about the product?
I think our IT team set up some of the routing rules wrong
What problems is the product solving and how is that benefiting you?
Ticketing and keeping track of them
Straightforward Setup, Effective for Client Management
What do you like best about the product?
I appreciate how Salesforce Service Cloud has a straightforward setup. It helps the client services team manage their client requests better, allowing them to be quicker and more efficient.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use the product to help my client services team manage requests efficiently, creating cases and tasks that streamline tracking and speed up our processes.
Centralized Service with Personalized Support
What do you like best about the product?
It’s a centralized service with personalized support.
What do you dislike about the product?
Complex system that requires familiarity.
What problems is the product solving and how is that benefiting you?
Allows smooth and fast customer support.
Cases Are Helpful, but Access Could Be Improved in Salesforce Service Cloud
What do you like best about the product?
What's helpful about Salesforce Service Cloud is Cases
What do you dislike about the product?
What is least helpful is not easily having access to
What problems is the product solving and how is that benefiting you?
Consoles
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